Export current year to ics stopped working

[Adam]

Hi Support Team,

Back in 2016 I had this support thread – https://theeventscalendar.com/support/forums/topic/export-entire-year-to-ics-file/

This has been working fine and then today a user says that when they try to export the years events, they get error 500 back from the web server, I am able to replicate this.

They also said that the export buttons appear to intermittently be visible, again, after navigating between different months on the calendar page I was able to replicate this.

Best regards,
Adam.

[Adam]

UPDATE!

Hi Support Team,

I’ve been carrying out some further testing, and after reviewing the logs, it transpired that the server was running out of memory. I’ve increased the amount of memory, and the “current year” export is now working again.

I still am experiencing a fault with the export buttons not showing correctly; they appear when you go to the calendar page, but when you navigate to a different month they disappear. This behaviour is the same with all plugins disabled and running the 2017 theme.

Best regards,

Adam.

[Jeremy]

Hi Adam,

Thanks for reaching out to us!

Well, I’m glad you managed to solve export to ics issue by yourself 🙂

Regarding the Export Events button which disappear when you navigate to a different month, this is a known bug. I will set this ticket as “Pending Fix”, so that we could warn you as soon as the problem is fixed (at the moment, I can’t give you a release date).

Thank you for your patience and understanding,

Cheers,
Jeremy

[Adam]

Hi Jeremy,

Many thanks for coming back to me and letting me know about the known bug, I await the fix.

Best regards,
Adam.

[Jeremy]

Thanks, Adam. We will of course do our best to update this topic once the fix is available.

Have a great day,
Jeremy

[Victor]

Hi Adam!

Just wanted to share with you that a new release of our plugins is out, including a fix for this issue 🙂

Find out more about this release → https://theeventscalendar.com/maintenance-release-week-17-june-2018/

We apologize for the delay and appreciate your patience while we worked on this.

Please update the plugins and let us know if the fix works for your site.

Best,
Victor

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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