[Jennifer]

Hi Carole,

That’s great! I’m glad to hear it’s working for you now, and it sounds like you might have found the source of the issue! I’ll go ahead and close this out, but please feel free to open a new one if you run into any further issues.

Thanks,

Jennifer

[Jennifer]

Hi Mackenzie,

Thanks for reaching out!

There isn’t currently an out of the box way to do this, but this post actually has a solution another user provided that should help you out here. You can add that snippet to your functions.php file.

Let me know how that works for you and if you need any help implementing this!

Thanks,

Jennifer

[Jennifer]

Hi Jonathan,

Thanks for reaching out! I’m sorry you’re running into this issue, but I’d like to help you get it figured out.

With Event Tickets Plus, tickets are automatically created as simple products in WooCommerce – no code editing required! The events themselves don’t show up in WooCommerce, but the tickets you add to them do. Once you activate the plugin, you should see a ticket editing screen on your event pages. Are you able to see this?

Are you trying to make a customization to the default functionality? If so, can you please let me know how you would like it to work and send a link to the code you used? I’ll be happy to take a look!

Thanks,

Jennifer

[Jennifer]

Hi Toby,

Thanks for reaching out! I’m sorry you’re running into this issue, but it is actually a known conflict with X-theme. We are currently working with the theme developers to get this resolved.

In the meantime, you can try adding this to your Custom CSS area under Appearance > Customize (if you have one) or to the style.css file of your child theme:

#tribe-events-photo-events .tribe-events-photo-event {
position: relative !important;
float: left !important;
display: inline-block;
}

#tribe-events-photo-events.isotope {
opacity: 1 !important;
}

/* May need to be adjusted for different screen sizes */
.tribe-events-photo-event-wrap{
width: 305px;
}

This won’t fix the issue completely, but it should get the events to appear.

Unfortunately I don’t have a timeline as to when this will be implemented, but I added this thread to our internal ticket for the issue. This way, you’ll be notified as soon as we have an update.

Please let me know if you have any questions!

Thanks,

Jennifer

[Jennifer]

Hi Casey,

Thanks for checking out our plugins!

The Events Calendar does not currently support “segmenting” of events like this, but what you could do is create several separate events for the sessions, and then one multi-day event. Each of the sessions could have its own registration using Event Tickets (for free registrations) or Event Tickets Plus (for paid registrations). Alternatively, you could create one multi-day event with separate tickets for each session and one for the main event.

Does that answer your question? Please let me know if you need any additional details!

Thanks,

Jennifer

[Jennifer]

Hi Buddy,

Thanks for checking out our plugins!

Community Events does come with a setting to require users to be logged in to submit events, but there is not currently out of the box functionality to hide certain events from users who are not logged in. You can control the status events are submitted into (draft, published, etc.), but events that aren’t published won’t appear on the calendar. We also have a post with some other methods that will get you pretty close to this functionality.

We do offer a full refund within 30 days of purchase, so feel free to test it out!

Please let me know if you have any further questions!

Thanks,

Jennifer

[Jennifer]

Hi Bethany,

Thanks for checking out our plugins!

Community Events will create a front end form that will allow users to create events. It does come with a setting to require users to be logged in to submit events. If you would like them to be able to sell tickets as well, Community Tickets will let them do that.

Please let me know if you have any questions on either of these!

Thanks,

Jennifer

[Jennifer]

Hi James,

I understand, and thanks for hanging in there while we work on it! Many users have requested it, but there are several other such requests and new features we are working on as well. So, we have to balance our development time and resources as best we can!

Eventbrite Tickets is one of our other plugins. It lets you create events in Eventbrite and bring them into your calendar, or create them in your calendar and push them to Eventbrite. From what I read here, it looks like Eventbrite will let you create recurring events and tickets, so with this plugin, you could pull these events into your site.

When someone goes to buy a ticket, it will take them to the event on eventbrite.com to check out. But, you would still be able to display and promote the events on your site with this option.

If that sounds like a better solution until recurring tickets are supported (again, I don’t have any timeline as to when they will be), I’d be happy to switch over the license for you!

Thanks,

Jennifer

[Jennifer]

Hi Adaniela,

Thanks for sending that screenshot. I tried recreating this again on my end with your settings, but was not able to get the error.

Unfortunately your system information isn’t coming through, but I did notice that ticket has three cancelled tickets – are you manually adjusting the stock and/or deleting the attendee after a cancelled order?

Can you try creating a brand new event and ticket on your testing site with only The Events Calendar, Event Tickets, and Event Tickets Plus plugins active, and try to see if you can reproduce the error?

If someone tries to enter a quantity greater than the number of tickets available in the “add ticket” section, it will automatically change the number in the box to the total number of tickets available. What’s odd here is that you’re able to get a negative stock and that it’s originally showing 27 tickets available if you’re setting the cap at 25.

One other thing to take a look at – can you send a screenshot of your settings page under WooCommerce > Settings > Products > Inventory?

Thanks,

Jennifer

[Jennifer]

Hi David,

Thank you for being patient with us while we look for a solution here! Unfortunately I don’t have an update yet – I linked this thread to the internal ticket, so as soon as it’s updated, you’ll get notified here. In the meantime, have you tried importing from either of those calendars again recently? I was thinking about another way you might be able to import your events…you could try importing the calendar from a csv (try converting the ics file into a csv – this site will let you do that).

I did go ahead and extend your Event Aggregator license by 1 month. I’m sorry getting Google events imported has been such a hassle! We do offer full refunds within 30 days as you mentioned, so if you would like to go this route, just let me know and I can process it for you.

Thanks,

Jennifer

[Jennifer]

Hi Carole,

I’m glad to hear it’s working in your test site at least!

You have all of the same plugins active on your test site as on the live site? Can you try going into the venue (College de Valleyfield here) and seeing if setting “Show Google Map” there makes a difference?

Thanks,

Jennifer

 

[Jennifer]

Hi Jonathan,

I’m sorry those steps didn’t work for you.

I think the biggest thing here as far as the numbers go is the high number of events, venues, and organizers. The main thing I would recommend to speed up the queries is to remove past events if possible – maybe drop down the Clean up recurring events after setting as low as possible, or take a look at some of the options for removing past events mentioned in this post or a plugin like Post Expirator. Let me know if you need help implementing any of these!

We have been making improvements to performance over past releases and are always working on making more. We are currently working on improving our queries to make them faster, especially in month view and in our minicalendar widget. I don’t have a timeline as to when these will be released, but we will get them out as soon as possible.

In the meantime, I think cleaning up past events in conjunction with the other steps you’ve tried is going to be your best bet. I’m sorry I don’t have a better answer for you here, but please let me know if you have any other questions!

Thanks,

Jennifer

[Jennifer]

Awesome, glad to hear it!

I’ll go ahead and close this thread out, but please feel free to open a new one if you need any further assistance.

Thanks,

Jennifer

[Jennifer]

This reply is private.

[Jennifer]

Hi Linda,

Thanks for reaching out!

There is not currently an out of the box way to accomplish this, but we do have a snippet you could add to your functions.php file to get it to keep the text.

There are a few other ways you could go about doing this, such as adding a filter in your functions.php file to add the text in or adding it directly into the template that displays the price on the front end. However, both of these methods would add the exact same text for every ticket price. If that’s what you’re going for, let me know and I can help you with one of these methods if you’d like!

Thanks,

Jennifer

[Author]

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