[Jaime Marchwinski]

Hi John,

Great, I see that you are using a default WordPress theme.  Have you tested if this is a plugin conflict, as mentioned in my previous reply, and detailed in our testing for conflicts <span style=”font-size: 0.875rem;”>procedure?  </span>This may help you to isolate where the issue is coming from.

It is also worth noting that The Events Calendar Category Colors is not our plugin.  If this plugin is the source of your issue, we cannot provide support related to it.  This is why testing for plugin conflicts is important, as it highlights where the issue is.  Anyway, you may want to reach out to the author of The Events Calendar Category Colors and post in their support forum:

https://wordpress.org/support/plugin/the-events-calendar-category-colors

Let me know how it goes!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Qamar Ali,

We have an awesome refund policy, where we will give you a full refund within 30 days of purchase if you are unhappy with our products.  This will give you an opportunity to test things out and have access to our premium support during that time, should you have any questions.

I hope this helps, let me know if anything else comes up!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Anas,

Glad I could help to answer your question!

Would you mind clarifying what you mean about percentage minimum?  The percentage that you see on the translations page is the percentage that the strings of text have been translated.

Also, here is more information on how to use translations on your site:

https://theeventscalendar.com/knowledgebase/changing-the-language-on-your-calendar/

Let me know if you have any other questions!

 

Thanks,

Jaime

[Jaime Marchwinski]

Glad we could help, you are welcome back in our support forums any time!

For now, I am going to close this thread.

Have a great week!

[Jaime Marchwinski]

Glad we could help, you are welcome back in our support forums any time!

For now, I am going to close this thread.

Have a great week!

[Jaime Marchwinski]

Hi Felix,

Thanks so much for reaching out!  I’m sorry to hear that you are experiencing an error when you empty the trash.

As a first step, try flushing your permalinks by going to Settings < Permalinks and clicking Save Changes.

If the error still occurs after this, let’s try to rule out if there is some type of conflict at play.
This is usually because of:

1.    A conflict with another plugin

2.    A conflict with your WordPress theme

3.    A template customization for the Events Calendar that requires updating

When it comes to that type of issue, it is preferable to troubleshoot in a staging environment if you have one.

A first quick test is to simply temporarily revert back to a default WordPress theme such as twenty-sixteen to see if the issue persists.

The next step would be to go through our testing for conflicts procedure and let us know what you find out.

Basically the goal here is to revert back to a bare WordPress installation to see if the problem persists. It also allows us to pinpoint what the cause of the issue is.

But, before you do that, there are 2 things I would advise:

1.    Make a backup of your database

2.    Consider activating a “Maintenance Page” plugin if you are doing this on your live site (to minimize impact on your visitors)

Let me know how that goes!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Ilkka,

Thanks for reaching out again!  Are you still experiencing the same issue with your imported tickets?

Please let me know if the solution I provided in our other thread did not fix your issue!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Robin,

Thanks so much for reaching out!

1. I have used the theme’s guide and setup custom templates. I removed the things we didn’t want to have on form (tags, cost…) I would like to also be able to remove category and automatically assign a specific category to all added events. Is this possible?

<span style=”font-size: 0.875rem; color: #4f4c54;”>There isn’t an out of the box way to do this, but you can do it with a small customization. First, you can copy the template for that page into your child theme by following </span>these instructions<span style=”font-size: 0.875rem; color: #4f4c54;”>. The template can be found at </span><strong style=”font-size: 0.875rem; color: #4f4c54;”>wp-content/plugins/the-events-calendar-community-events/src/views/community/modules/taxonomy.php<span style=”font-size: 0.875rem; color: #4f4c54;”>. You can then add the following code to the template in your child theme, just above the foreach block on line 42:</span>

// set default category
if ( 'tribe_events_cat' === $taxonomy && 0 === get_the_ID() && empty( $value ) ) {
$value = array(16); // Default category term ID
}
You’ll need to replace the ’16’ with the ID for the category you want to set as the default. You can find the category ID by going to Events > Event Categories and clicking on the category – it will appear in the URL (see screenshot).

2. Is there any way to have a notes section that isn’t viewable in the actual event. I’d like teachers to be able to request laptops, projectors… and not have that viewable by the public. If you click on add event on the link above, I’ve added it as an additional field but it is public (and renders really badly in a small textfield).

Our plugin doesn’t have an inherent way to do this.  You can have events submitted as Drafts, and then delete the information (and record it somewhere) before publishing the event.

Or you could try to add a custom metabox field somewhere in your post/event/page/etc. edit screens, and then adjust the permissions controls and functions within WordPress to selectively display this field and its data.

3. Just as above, is it possible to add a default image (of the event hall) so that I could delete that option from the form as well?

You could remove the image option from your template, and simply add in a specific image to the form in your template for Community Events as well.  Here is our Themer’s Guide for your reference:

https://theeventscalendar.com/knowledgebase/themers-guide/

Please let me know if you need more details about how to go about implementing this.

Your template overrides should not be an issue, as I’m assuming those are the templates you have altered.  If there are no issue present, everything should be all good.

Let me know how it goes and if you have any other questions!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Elza,

Thanks so much for reaching out!

I completely understand your concern.  Unfortunately, Aggregator does not block images where copyright is an issue.  You can possibly add a custom field to the photo that credits the photographer.  Or you could delete the image once it has been imported, so that you will not run into a copyright issue.

Feel free to vote on this idea in our Feature Ideas, as we take custom feedback into consideration when implementing new features:

https://tribe.uservoice.com/forums/195723-feature-ideas/suggestions/17695303-prevent-event-aggregator-from-loading-images-when

Please let me know if you have any other questions on this topic!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Kate,

Thanks so much for reaching out!

We are starting to see quite a lot of duplicate venues and organisers in our database.

You have a few default options to explore, if you are interested:

• In Events Settings < Community, you can have users only select from existing organizers/venues, which will prevent them from adding anything new
• Under Events Settings < General, you can Merge Duplicates for organizers and venues

Also, please feel free to vote on this idea or add a new idea to our feature requests, as we take our customer feedback into account when implementing new features:

https://tribe.uservoice.com/forums/195723-feature-ideas/suggestions/12425451-community-events-duplicate-events

Secondly, when someone selects ‘Australia’ in the list of countries for their address, the list of states does not change

Would you mind elaborating on where you are seeing this/what plugin you are using?  I’d love to get a better picture about what you are referring to, so that I can help you better!

Is there a way to have a Book Now or Buy Tickets button next to each event there on the Event Listings Archive template to encourage people to click through to the page for more info?

Are you referring to when customers view your full calendar in List View?  If so, you can change the wording where it says “Find out more >>” under each event to say something like “Book Now” or “Buy Tickets”.  You can do that using this tutorial:

https://theeventscalendar.com/knowledgebase/change-the-wording-of-any-bit-of-text-or-string/

From there, you can style it to look like a button using some CSS.

I hope all of this info helps!  Let me know if you have any other questions!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Rone,

Welcome and thanks so much for reaching out!  I apologize for the delay, as we do not respond to threads over the weekend and we are just playing a bit of catch up.

As a first step, let’s try to rule out if there is some type of conflict at play.
This is usually because of:

1.    A conflict with another plugin

2.    A conflict with your WordPress theme

3.    A template customization for the Events Calendar that requires updating

When it comes to that type of issue, it is preferable to troubleshoot in a staging environment if you have one.

A first quick test is to simply temporarily revert back to a default WordPress theme such as twenty-sixteen to see if the issue persists.

The next step would be to go through our testing for conflicts procedure and let us know what you find out.

Basically the goal here is to revert back to a bare WordPress installation to see if the problem persists. It also allows us to pinpoint what the cause of the issue is.

But, before you do that, there are 2 things I would advise:

1.    Make a backup of your database

2.    Consider activating a “Maintenance Page” plugin if you are doing this on your live site (to minimize impact on your visitors)

Let me know how that goes!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Anas,

Thanks so much for reaching out and for your interest in our products!

We have translations for many languages, including Arabic and RTL.  We have an entire site dedicated to these translations and are always working to improve them with the help of our community.  You can even contribute to the translations if you are interested:

http://translations.theeventscalendar.com/projects/tribe-events-calendar-pro/

Please let me know if you have any other questions!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi John,

Thank you for providing me with this information.

Have you had a chance to run through our testing for conflicts procedure?  If so, what results did you find?

Would you mind clarifying exactly what the issue is that you are having with your views and categories?

And if you haven’t done so already, please update your plugins to the most recent versions, as we have just released a new Events Calendar PRO last week.

Let me know how it goes!

 

Thanks,

Jaime

[Jaime Marchwinski]

Glad you were able to resolve your issue, you are welcome back in our support forums any time!

For now, I am going to close this thread.

Have a great week!

[Jaime Marchwinski]

Glad we could help, you are welcome back in our support forums any time!

For now, I am going to close this thread.

Have a great week!

[Author]

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