[Jaime Marchwinski]

Hi Nadja,

I’m getting a 404 error when I visit the URL that you linked to.  Would you mind checking that it is working, and resend?

Let me know if anything else comes up in the meantime!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Mike,

Glad to hear that everything is working now, you are welcome back in our support forums any time!

Since this issue has been resolved, I am going to close this thread.

Have a great week!

 

[Jaime Marchwinski]

Hi Eddie,

Glad to hear that helped!  Can you take a screenshot of where you are seeing the organizer name and price of event, so that I can provide some more specific advice?

Let me know if anything else comes up in the meantime!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Uwe,

Thanks for your feedback.  You are correct, that snippet does not seem to be working.

Alternatively, you can try editing the RSVP or adding in a custom field with a message to users to only click once, while their order is processing.

Let me know if you need further assistance on this issue!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Brendan,

Unfortunately what you are describing is expected behavior.  After creating changes to your ticket, you must click Save Ticket, otherwise your changes will be lost.

You can also add this idea to our Feature Requests, as we tend to implement ideas based on customer feedback, so your input is greatly appreciated:

https://tribe.uservoice.com/forums/195723-feature-ideas

Let me know if you have any other questions on this topic!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Ian,

If you are using the Events Countdown Widget, you can hide the seconds by unchecking the Show seconds? box and save changes.

If you are using the [tribe_event_countdown] shortcode, you can add a show_seconds=”false” argument.

Let me know if that helps!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Lauren,

Thanks so much for reaching out!

Just to let you know, we are limited by our Support Policy in how much we can help with customizations, but I will try to point you in the right direction.

I’d recommend starting off by taking a look at our Themer’s Guide, which can show you which templates can be edited and copied in order to achieve the results that you are looking for.

You can copy and edit the edit-event.php template and add in another image upload field there if you’d like.

Let me know how that goes!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Marshall,

Thanks so much for reaching out!

As a first step, can you update all of your Events Calendar related plugins to their most recent versions, so that we can ensure that things are running optimally?

If that doesn’t resolve the issue, let’s try to rule out if there is some type of conflict at play.
This is usually because of:

• A conflict with another plugin
• A conflict with your WordPress theme
• A template customization for the Events Calendar that requires updating

When it comes to that type of issue, it is preferable to troubleshoot in a staging environment if you have one.

A first quick test is to simply temporarily revert back to a default WordPress theme such as twenty-sixteen to see if the issue persists.

The next step would be to go through our testing for conflicts procedure and let us know what you find out.

Basically the goal here is to revert back to a bare WordPress installation to see if the problem persists. It also allows us to pinpoint what the cause of the issue is.

But, before you do that, there are 2 things I would advise:

• Make a backup of your database
• Consider activating a “Maintenance Page” plugin if you are doing this on your live site (to minimize impact on your visitors)

Another option would be for you to install the third-party plugin, Health Check, which can mimic a bare WordPress install while your site visitors still see your site the way that it normally appears.

Let me know how that goes!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Ian,

Thanks so much for reaching out!

As a first troubleshooting step, could you please provide us with your complete system information in a private reply using the instructions found in the following link?

https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Let me know if anything else comes up in the meantime!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Paula,

Thanks so much for reaching out!

As a first troubleshooting step, could you please provide us with your complete system information in a private reply using the instructions found in the following link?

https://theeventscalendar.com/knowledgebase/sharing-sys-info/

We have a guide that walks through how to change the URL associated with your license right here:

https://theeventscalendar.com/knowledgebase/moving-your-license-keys/

Let me know how that goes!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Brendan,

Thanks so much for reaching out!

As a first troubleshooting step, could you please provide us with your complete system information in a private reply using the instructions found in the following link?

https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Let me know if anything else comes up in the meantime!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Liesel,

Just to clarify, are these events in a recurring series?  Or are you referring to two separate events?

When you alter 1 event, are you breaking the event from a series or editing the entire series of recurring events?

In the meantime, I’d recommend going through our testing for conflicts procedure and let us know what you find out.

 

Thanks,

Jaime

 

[Jaime Marchwinski]

Hi Austin,

Okay, thanks for providing that information.  As you can see, this idea has not yet been implemented into our plugin.  I would encourage you, if you haven’t already done so, to vote on this feature request, so that we can gauge customer interest.

If this functionality is a requirement for your intended project, I’d suggest that a third-party developer would be the best way to make this feature happen on a short timeline. ? We maintain a list of developers who work with our plugins on our Knowledgebase here:

https://theeventscalendar.com/knowledgebase/find-a-customizer/

Please let me know if you have any other questions!

 

Thanks,

Jaime

[Jaime Marchwinski]

Which view are you referring to?

Just to let you know, we are limited by our Support Policy in how much we can help with customizations, but I will try to point you in the right direction.

I’d recommend starting off by taking a look at our Themer’s Guide, which can show you which templates can be edited and copied in order to achieve the results that you are looking for.

If you can give me a bit more information (and perhaps a screenshot) of where you would like the change, I can possibly point you to the right templates.

Let me know if anything else comes up in the meantime!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Uwe,

Thanks so much for reaching out again!

You can try the snippet provided in the following forum thread, which disables the Submit button after one click:

https://theeventscalendar.com/support/forums/topic/rsvp-multiple-confirmation-clicks/

Let me know if that helps!

 

Thanks,

Jaime

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