Updating An Event Causes Changes To Tickets To Be Lost

[Brendan]

Maybe this is intended behaviour but I feel like I’ve messed it up without knowing it numerous times now.

When editing a ticket, once I finish making all my changes and continue editing the event, if I hit Update to update the whole event, it saves but all the changes to the ticket are lost if I didn’t press Save Ticket. It seems like the ticket should either be updated as well, or a popup should say “you have unsaved changes, are you sure?”

As it is now, there is no indicator that saving the page discards any changes to tickets that are being edited on the same page.

[Jaime Marchwinski]

Hi Brendan,

Thanks so much for reaching out!

As a first troubleshooting step, could you please provide us with your complete system information in a private reply using the instructions found in the following link?

https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Let me know if anything else comes up in the meantime!

 

Thanks,

Jaime

[Brendan]

Ok, system info box is checked

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[Jaime Marchwinski]

Hi Brendan,

Unfortunately what you are describing is expected behavior.  After creating changes to your ticket, you must click Save Ticket, otherwise your changes will be lost.

You can also add this idea to our Feature Requests, as we tend to implement ideas based on customer feedback, so your input is greatly appreciated:

https://tribe.uservoice.com/forums/195723-feature-ideas

Let me know if you have any other questions on this topic!

 

Thanks,

Jaime

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

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