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Hey Eric,
Hello again 🙂
Unfortunately, this type of support request is out of our hands. You may want to do some research on your theme and see if you can gain any insight on the matter. Good luck and thanks for choosing PRO!
Hey Eric,
I don’t have any insight on that particular theme, but you may want to try and right-clicking your mouse and opening “Inspect” to see if you can identify the error in the console. I wish I was able to provide more assistance but these types of requests extend beyond the scope of support we’re able to provide.
Thanks for understanding and best of luck finding a resolution.
Hey Stefano,
There isn’t a setting to hide the venue fields from the Community Events front end event submission form. Do you have a folder in your theme folder called tribe-events? I recommend reviewing our Testing for conflicts to see if you can narrow down the conflict.
Thanks for reaching out and have a good rest of your week.
Hi Henning,
Welcome to the forums. Based on the issue being resolved once reverting back to the default theme, there is unfortunately not much I can do in regards to theme conflicts. Your best bet is to contact your author to see if they have any insight on how to go about resolving the conflict.
I really do wish I could be of more assistance but these types of requests extend beyond the scope we’re able to provide. Thanks for understanding and good luck finding a solution.
Hey Melissa,
Welcome back. After more investigating, I think it’s best you set your WordPress Timezone setting under Settings > General to UTC-5. I just created another set of recurring events with the rules I posted above and the times are displaying properly for me. Let me know if that helps.
Hey Roxanne,
You may want to check out a plugin like Theme My Login. You can go about achieving what you describe in a pretty simple manner. Good luck with the customizations and thanks for your patience and willingness to find a solid answer!
Hello 🙂
I see you marked this thread as “Resolved.” I’ll close it out but please feel free to open a new one if anything else comes up.
No problem, glad to hear you’re headed in the right direction. I’ve closed this thread but go ahead and create a new one if you have any more questions or concerns!
Hi and thanks again for working with us on resolving this. Feel free to open a new thread should anything else come up.
Hey Stuart,
Sorry to hear about the troubles. Can you send over the Facebook URL you’re having troubles with and I’ll see if I can replicate the issue? Thanks for the patience and I look forward to resolving this with you 🙂
Hey Nick,
Thanks for the update and I’m glad to hear it’s been resolved. I’ll close this thread out but feel free to open a new one if anything else comes up.
Cheers!
Hi and sorry to hear about the troubles,
First off… thanks for choosing us for your event needs! Can you please send over in list format the steps you did to import an event from Eventbrite to your WordPress site? Can you also please include your System Information as a private reply?
I look forward to getting this resolved with you and have a great week!
Hey Amy 🙂
I just tried replicating the issue was but was unable to do so. Can you please confirm you’ve reviewed our Testing for conflicts to ensure you’re not experiencing a potential theme/plugin conflict?
Let me know and we’ll go from there. Thanks and enjoy your week!
Hey Ron,
Sorry to hear about the troubles. Can you please confirm you’ve reviewed our Testing for conflicts guide to make sure you’re not experiencing a theme/plugin conflict?
Also, send over the Facebook url you’re having troubles importing events from and I’ll try and replicate the issue. Thanks and I look forward to hearing back from you 🙂
