Facebook import getting stuck

[Ronald]

I am importing a large number of pages. I seem to max out at 46 after which the import seems to never finish. Np error message just gets stuck. any thoughts

ron

[Hunter]

Hey Ron,

Sorry to hear about the troubles. Can you please confirm you’ve reviewed our Testing for conflicts guide to make sure you’re not experiencing a theme/plugin conflict?

Also, send over the Facebook url you’re having troubles importing events from and I’ll try and replicate the issue. Thanks and I look forward to hearing back from you 🙂

[Ronald]

Only have 2 active plugins event calendar and the Facebook importer running 2015 theme will get you a list later

[Ronald]

Ok as I mentioned I am trying to import a huge list of pages. When I update the list I save it and click on facebook tab page takes about a minute and page comes up. this works as my list gets bigger and bigger on the 47th it takes about a minute to go to facebook page. On the 48th I have let it run for ten minutes with no result.

List below with a break at my 47th

119262224524
120463186071
104953896239262
107642335931821
109463235745765
111721735510427
112356845464858
115015848538322
115261735157586
124674074246315
127437650635245
131676726922285
131894063506975
137910769577257
142702915745847
154493681240822
156515431092580
157044844327555
178367448997161
180104815358437
196930730319674
246043445435153
258594654217694
261998933810224
264937400295569
301412786718839
327858764081971
540074072713291
550435465015722
641823595880563
702671656529926
742574015811726
744246335613498
827939053902694
1549038222015107
1581482772139939
21DegreesCigar
2cigarguysandahumidor
acmecigar
AmadizCigar
atlanticcigarco
belladominicana
BigPapiCigars2013
BrazilCigarsandTobacco
BroadleafPostCigar
caldwellcigars
CarlosCarlitoFuenteJr2

Casa1844
ChelseaEnglishBar
CigarAdvisor
CigarAndLounge
cigarandspiritsmagazine
CigarBodega
CigarCastle
CigarCellarLounge
cigarchick
cigarcity
cigarcitybeer
cigarclublugano
CigarClubMareva
CigarDojo
CigarDotCom
CigarMediaAssociation
CigarMojo
cigarmust
CigarOasis
cigarpalace3
CigarRepublicUSA
CigarRights
cigarrun
CigarStud
cigarsumlimited
cigarwarehousetx
CLECigarCompany
CrownedHeads
cubanacancigar
CubanCigarTerminal
CuttersCigarEmporium
dantecigars
DisneyTobaccianaCollection
DonValleCigars
ernestopadillacigars
espinosacigars
etchartsmokes
ExecutiveCigar1
ezrazioncigars
fratellocigars
fusioncigars
HoltsCigar
HRcigars
ImperialCigars
InchCigars
lttcigars
luckyleafcigars
MontecristoCigarClub
MoscatoCigars
NeptuneCigars
Paladincigars
PrideCigars
quesadacigars
rockypatelpremiumcigars
scottishtobacco
smokeinncigars
smokershaven
StogieFriends
stogieluv
StogiesOnTheRocks
TampaCigarFestival
tatuajeanarchy
TheCigarBoxOKC
TheCigarMerchantGa
TheCigarShack
thecigarworld
threeowners
TobaccoPark
trustyourtaste
VintageCigarLounge
XOCigarLounge

[Hunter]

Welcome back Ron,

Do you see any errors when navigating to Events > Import > Facebook? You should see an error along the lines of “Events from ___ are not importing because…” under a Facebook organization you’re attempting to import events from.

Let me know if you see anything similar to what I’ve described. If so, try removing those Facebook organizations from the list you’re attempting to import events from with only the default theme and our plugins active.

Let me know how it goes and have a good rest of your day 🙂

[Ronald]

Already cleaned those off my list. The list I sent you may have 1 or 2 left. Still not getting past 47 entries

[Hunter]

Hey Ron,

Thanks for getting back to me. I grabbed the list of Facebook page ID’s you provided and entered them under Events > Import > Facebook Import Settings. I then navigated to Events > Import > Facebook tab and after a minute or two of waiting, I was able navigate to the bottom and see “XOCigarLounge” events load properly (see screenshot below).

I’ve brought this topic to the attention of my fellow developers and after doing some more research, I’ve found a “feature” ticket that we have logged which aims to address the issue you’re experiencing. I’ve attached this thread to that feature ticket for the developers to reference during development and testing.

In the mean time, you may want to try and break up the list of Facebook page ID’s you’re attempting to import which should hopefully alleviate the load issues you’re experiencing.

Thanks for working with me and being patient in your communication and stay tuned to your wp-admin and theeventscalendar.com for feature release information. Take care and enjoy the upcoming weekend!

[Ronald]

Thanks I have been doing them in batches and that is a great temporary fix

[Hunter]

Glad to hear you’ve got it temporarily addressed! I’ll close this thread out but please feel free to open a new thread should you have any more questions or concerns.

[Geoff]

Hey Ronald,

Great news! After a lot of work and effort, we were able to make release what we believe is a great solution for the issue of events not importing from Facebook due to timeout limitations.

Since this thread was opened, not only has Facebook updated it API, but we have developed a new product called Event Aggregator that is fully compatible with it and overcomes the importing issues that Facebook Events encountered. In particular, Event Aggregator is not a plugin, but a service that is already available in The Events Calendar 4.3 and, when purchasing a license to activate it, it uses the power of our servers here at Modern Tribe to handle much larger imports than Facebook Events ever could running on a typical shared server.

Event Aggregator is now available and you should even have a complimentary license for it if you already have an active Facebook Events license to help you make the switch.

In addition, we’ve put together a handy guide that outlines best practices for importing events using Event Aggregator to help get the most out of your imports:

https://theeventscalendar.com/knowledgebase/plugin/event-aggregator/

Thanks so much for your patience while we worked on this. We know it has been a long-running item everyone’s wishlist and we couldn’t be more excited to finally get it into your hands.

Cheers,
Geoff

[Author]

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