[George]

Hi Stefanie,

Sorry you’ve ran into some trouble here! I checked out your website and immediately noticed something that, to me, seemed like a red flag – on the home page, there was an AJAX spinner just hanging on the homepage and spinning with no action. I took a screenshot of that here for reference → https://cloudup.com/cYr2gB_XOMu

When I tried paging through List View, I indeed was unable to and noticed a JavaScript error that I haven’t encountered with The Events Calendar → https://cloudup.com/cfrymXAPSAU

There are a few potential culprits here, and we need to test each thing to either confirm that it’s the source of the problem or to rule out definitively that it is not the source of the problem:

1. What version The Events Calendar is currently installed on your site? And what version of Events PRO?
2. In your support post here, it says that you activated a default theme. Are you certain you did this? If not, please do this test again: activate a default theme like Twenty Twelve (or a more recent default theme) on your site and see how the List View pagination works. What do you find?
3. If activating the default theme does not help, then leave this default theme active and proceed with deactivating other plugins on your site one at a time. Re-test the List View pagination after each deactivation.

Let us know what you find with these first few steps, they’re a great starting point and we can continue troubleshooting from there.

Thanks!
George

[George]

Hi Karim,

Thanks for reaching out to use here.

Just to be clear, do you mean the two titles on the events page at http://dsmadridnew.com/calendario/?

If so, are you trying to hide the title that I drew a red arrow to in this screenshot? → https://cloudup.com/ce9LJAdV62h

If that is the title you are trying to hide, you can do that by adding the following bit of custom CSS to the bottom of your theme’s style.css file, or by creating a child theme link:

h2.tribe-events-page-title {
    display: none;
}

Let us know if this helps!

George

[George]

Hello

The tribe_calendar_mini_grid() was deprecated in version 3.0 of The Events Calendar and can no longer be used to generate a mini calendar grid on your site.

What are your specific needs? Let us know what you’re trying to do in some more detail and we can try to recommend some alternative solutions here.

One idea that comes to mind is to register a new sidebar in your WordPress theme – you can read more about how to do this here → http://codex.wordpress.org/Widgetizing_Themes

Once you have a new sidebar area registered wherever you need a calendar grid, simply go to Appearance > Widgets in your admin, and you’ll be able to drag an Events Calendar widget to this new sidebar area.

Let us know if this helps! 🙂

George

[George]

Hey Ezequiel,

Glad I could help! Because your response said “Thanks!” and you changed this ticket’s status to “Resolved”, I’ll assume that this issue is taken care of and I will therefore go ahead and close up this ticket for now.

If any other questions, concerns, or issues pop up, don’t hesitate to come back here and open up a new ticket!

Best of luck with your site,
George

[George]

Hey Graham,

Thanks for sharing the update, I’m glad things are working better!

Since you’ve gotten things working, I’ll go ahead and close up this support ticket for now. If you have any other issues or questions, don’t hesitate to come back and open a new thread 🙂

Best of luck with your project!

Cheers,
George

[George]

Hey there @nothingtodo,

This is an interesting question, but unfortunately you may not be able to get the Venue title just from that custom shortcode text.

If that [[custom_field]] shortcode you described will let you get any bit of Post Meta, then for an event you can get the venue ID by referencing the Venue ID meta field on events. This field is named _EventVenueID – the underscore in front of the text is not a mistake a typo, it’s intentionally there.

However, as the field name implies, this only gets the post ID of the venue, not the venue name itself. To do that, you’d need to use a WordPress function like get_the_title().

I’m sorry if that’s a disappointment. One thing that might work a bit better than getting the Venue Name is getting the event start date – this is stored in a meta field called _EventStartDate, although in a timestamp format like in this screenshot → https://cloudup.com/ckop-pYxYAt

I don’t know the WP to Twitter plugin well enough to know how customizable it is, but hopefully by calling these meta fields you can patch together something that works decently for your project’s needs. I’d recommend contacting the plugin’s support for more help with this request – share a link to this support ticket here on theeventscalendar.com even, it might help and save them some time if they can help with some custom code for you or something.

Apologies for a bit of a rambling reply and some disappoint here, please let us know if there are any other questions or concerns you have!

Cheers,
George

[George]

Hey Daniel,

Thanks for reaching out to us here. Just to be 100% clear about the featured image box, you mean the one I’ve pointed out here in this screenshot, right? → https://cloudup.com/cRUmCwVBBpL

If so, I’m wondering that’s not showing up…one thing to check is the “Screen Options” on your admin edit screen. Here’s a screenshot of where to look for this along the top of the edit screen page → https://cloudup.com/cXdJXMbnSzp

If you click this tab, a drawer of checkboxes should open up. Do you see one for “Featured Image”? If so, ensure that it is checked. Here’s another screenshot for reference → https://cloudup.com/c0sH-s6z9AY

Let me know what you find by doing these steps. If you do not even see that “Featured Image” checkbox, or you do, but checking it does not help, then please answer the following questions:

1. What are the specific version numbers of The Events Calendar, Events PRO, and any Events-related add-ons on your site?
2. What other plugins are installed and active on your site?
3. What theme is currently installed on your site? If temporarily activate a default theme like Twenty Twelve (or a more recent default theme like Twenty Fourteen), does help this issue at all?

Thanks!
George

[George]

Hey Ian,

Thanks for reaching out to us. It should indeed be technically possible to do what you’re describing here – it will require some custom coding, some of which might fall outside the scope of our support forums here, but we can definitely at the very least help you get started in the right direction.

To get started on that, can you clarify what exact eCommerce plugin and Events Calendar ticketing add-on you’re using on your site?

We’ll then follow up with more detail and hopefully some code to get you started.

Thanks!
George

[George]

Hey @skarpy,

Thanks for reaching out to us! To modify the appearance of your single-event templates, and to best move the event details up alongside the right of the event featured image, your best option is to create a new Events template in your theme and then rearrange things as you want.

Doing this is pretty simple, and you can learn more about customizing these Events templates in our official Themer’s Guide here → https://theeventscalendar.com/knowledgebase/themers-guide/

Let us know if this helps!

Cheers,
George

[George]

Hey Steve,

If you’re trying to get the same exact output as you would get from dragging the Mini Calendar widget to a “normal” widget area, then my best recommendation here would to be create a new custom Widget Area wherever you need it in your theme.

While all the details of doing this are a bit outside the scope of our support forums here, there’s an awesome in-depth tutorial about this on the WordPress Codex → http://codex.wordpress.org/Widgetizing_Themes

If you follow the steps there to get started, you should have a widget area that you can just go back to Appearance > Widgets in your theme and drag the widget up to that new Widget Area.

Another option, which is simpler but gives you less control, and no control from the admin, is to just call the widget directly with the WordPress function called the_widget(). You can learn more about this function here → http://codex.wordpress.org/Function_Reference/the_widget

Let us know if this advice helps or if you have any other questions/concerns!

Cheers,
George

[George]

Hi Peter,

By default, there are no images or QR codes added to the ticket emails. Here’s a screenshot of a default ticket email for reference → https://cloudup.com/c4U-alkJ7Br

Let me know if this helps!
George

[George]

Hey Hannah,

Thanks for reaching out to us. I’m not 100% certain what you mean by your question here – can you clarify exactly what you mean by listing events and then having an “option” to view the calendar?

As for your question about why your widget is blurry, this is because your custom theme is adding some text-shadow CSS styles that are the same color as the calendar font colors, so it’s looking blurry. To fix just the calendar grid widget, if you add the following custom CSS to the bottom of your theme’s style.css file, you should be able to have your widget looking crisp and clear:

.tribe-mini-calendar-wrapper {
    text-shadow: none !important;
}

To remove the text-shadow from the list widget underneath, as well, add the following CSS too:

.tribe-events-adv-list-widget {
    text-shadow: none !important;
}

If you need more specific removal of the text shadow effects, or other style changes, contact your theme developer and see if they can help out with specific style tweaks.

Let us know more about your first question, and if our CSS recommendations here help at all 🙂

Cheers,
George

[George]

Hey Hannah,

This should be possible by adjusting one of your WordPress core settings. To enable anyone to register on your site, and therefore submit events, you should first head to “Settings > General” in your admin area.

Once there, check the “Membership” option so that anyone can register – here’s screenshot of this options → https://cloudup.com/c5n96djltqH

Once that is checked, people should be able to register for your site by navigating to /wp-login.php?action=register on your site (so, eventsboxuk.com/wp-login.php?action=register), and see a signup form like this → https://cloudup.com/cBzMaBG9URi

You can then place a “signup” link anywhere on your site, even in a navigation menu or something, to eventsboxuk.com/wp-login.php?action=register so that people can sign up.

I hope this helps! Let me know if it does, or if you have any other questions/concerns.

Cheers,
George

[George]

Hey Aydin,

I’m very sorry to bear bad news, but after seeing your issue here I went and tested this several times on my local testing installation. I tried a few different ideas to see if I could categories with commas in their names to import correctly, but unfortunately could not do this.

I’ll bring this issue to the attention of other developers, and maybe I’m just missing something here and there is a way to pull this off, but so far I’ve been unable to get this to work.

It may be an un-solvable problem for now.

I’m sorry Aydin! Stay tuned in case another developer has other input on this issue. In the meantime, if you have any other questions or concerns please let us know.

Thank you,
George

[George]

Hey @dgpixel,

As far as I know, Jetpack’s sharing features (the “Publicize” module) only work on custom post types if you add the code to your theme functions.php file that’s described in this documentation from Jetpack → http://jetpack.me/support/publicize/#custom-post-types

I’d recommend checking out that documentation – the current post types for The Events Calendar are tribe_events for the Events themselves, and then tribe_venue and tribe_organizer for the Venues and Organizers, respectively. If you use that code for each of these post types, you should be able to have the sharing buttons appear without issue.

Let me know if this helps!

Cheers,
George

[Author]

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