[George]

Hi Catherine,

Your issue may be quite different in terms of the source of your specific instance of this problem, so can you open up a separate support ticket to help keep things organized? Please include a link to your website, and a detailed description of your issue. Thank you!

— George

[George]

Hi Max,

Sorry you’re having trouble here – if you’re certain that your timezone is accurately configured, I’m curious: what other plugins are installed on your site?

I’d recommend deactivating each of these other plugins one at a time, and checking on this issue after each deactivation. See if anything changes – this process may seem tedious, but is quicker to do than it sounds, and is vital for troubleshooting issues like this.

Let us know if you can do these steps and, if so, what you find!

Thanks,
George

[George]

Hi,

Yes, WooCommerce Tickets does have French translation files, for the fr_FR locale.

And you can overwrite these default translations with your own if you’d like.

Let me know if this helps or if you’re curious for more information about anything else!

Cheers,
George

[George]

Hey Francisco,

Thanks for reaching out to us. I do not know you personally, or what your exact technical skill-level is, so it would be hard for me to say how “seamless” you’ll truly find everything! 🙂

However, these plugins are indeed quite easy to work with, and yes, you can just personally buy the add-ons you’d like and activate them yourself.

My best recommendation before doing that would be to read through the documentation and New User Primers of all the add-ons you’re interested in – these should give you an idea of what to expect once you activate the plugins.

But overall they’re quite simple, do not at all require knowledge of PHP or other coding, and should be easy for you to set up and configure.

Now, as for the E-Tapestry gateway you mentioned, unfortunately I do not think this is something that is supported. It’s true the Events Calendar’s “WooCommerce Tickets” add-on will work with any payment gateway you have for WooCommerce, the payment gateway for WooCommerce itself has to exist first and there’s nothing about Events Calendar’s “WooCommerce Tickets” add-on that will circumvent this.

To see all the available payment gateways for WooCommerce, see this page here → http://www.woothemes.com/product-category/woocommerce-extensions/payment-gateways/

I hope this helps – let us know if it does, or if you have any other questions or concerns!

Thanks,
George

[George]

Hi Amit,

Unfortunately, there isn’t a way to do this that is built into the Events Calendar or any of its add-ons directly.

This does not exist within WordPress either, at this time.

Currently, the best option for generating JSON output for WordPress is to use the WP-API project’s currently-released plugins. This is a project that will soon be inside WordPress Core itself, so it’s an excellent, stable, and open-source project to use.

You can learn more about the project and code at http://wp-api.org, and can find a plugin version of the WP-API here → https://wordpress.org/plugins/json-rest-api/

I hope this helps!

Cheers,
George

[George]

Hey Mark,

I don’t personally know or have SiteOrigin’s PageBuilder, but I did find the following support thread on WordPress.org where a member of the SiteOrigin team mentions that there is an option to enable the PageBuilder for custom post types – check out the second reply from the user “Greg Piday” on this thread: https://wordpress.org/support/topic/can-pagebuilder-work-with-posts-and-custom-post-types#post-4425453

There just so happens to be a setting for that. Navigate to Settings > Page Builder and select all the post types you want to use Page Builder with. Posts, pages and custom post types are all on offer 🙂

I hope that helps – if you find this option, enable the builder for Events and any other events-related post types you’d like. “Venues” and “Organizers” are the other Events Calendar post types.

If you do not find this option, or have issues getting the page builder to work on single events, I’d recommend reaching out to SiteOrigin’s support team and explaining the issues there. Keep us posted, as well, and hopefully we can help 🙂

Cheers,
George

[George]

Hey Silvio,

If you’re looking to buy this add-on, you can indeed buy this any time at the following URL → https://theeventscalendar.com/product/wordpress-wootickets/

Let me know if you have any other questions or concerns!

Thanks,
George

[George]

Hey Ian,

I think your critique of this aspect of the checkout for tickets is not invalid, at all – I can definitely see the benefit of having this as part of the default functionality of the plugin. I’d recommend mentioning this on our official User Voice forums, which you can find here → http://tribe.uservoice.com/forums/195723-feature-ideas

An idea does not need to be posted there for it to be valid, or added to a future plugin update, of course – it just can speed up the process of adding a feature, because other users can vote on this idea there if it’s something that they, too, would like in the plugin as a default.

For now, unfortunately, a bit of custom code is indeed required.

As an example of what I’ve cooked up for you, here’s a screenshot of two ticket “levels” I created for a test event → https://cloudup.com/csp-gXxU6-7

By default, as I’m sure you’re well aware of, there’s no event-specific data in the cart – here’s a screenshot of the WooCommerce cart before my custom code → https://cloudup.com/c5yeg9Horu0

Now, if you take my custom code and add it to your theme’s functions.php file, here’s what that same cart looks like instead → https://cloudup.com/cz-EbDJJ10z

“Testing Tickets Titles” is the admittedly-lame Event Title I came up with for that specific event, and that text in the cart is a link to the actual event if the user wants to click to it.

Check out my custom code here:

https://gist.github.com/momnt/92f5703f52dc9222ce8a

Now, this is a starting-point that I hope helps, but keep in mind that you can modify this to whatever you need – you can remove the link, move the title of the event to the front of the cart name instead of after it like right now, you can add the event date and all sorts of stuff. But all the extra event data you’d need comes from using that $event_id variable I created in the code, which no matter how many different tickets are in a cart, should reference the WordPress Post ID of the specific Event that each ticket is linked to. So you can play around with using functions like tribe_get_start_date(), and simply pass the $event_id variable to those functions.

Play around with this and let us know if it helps! I’m sorry you’re disappointed about the extra work required to add this to the cart, and your feedback about making this a default thing (or, at least, easier to enable/add) is something we really appreciate.

Thanks Ian, cheers!
George

[George]

Glad to hear it! Keep a backup of any custom code like this that you add to your site, just to ensure that you can quickly add it back to your site if it gets overwritten in a plugin or theme update.

Best of luck with your site!
George

[George]

Hi Hannah,

I went to http://eventsboxuk.com/events and saw the events listed there fine. Then, when I tried going to the “Month” calendar view, that worked fine as well. Can you clarify what your exact issues are, and what you mean specifically about the “calendar view” not working for you? Be as detailed as possible, and take screenshots as well if possible.

Here’s a screenshot of the month view on your site as I see it → https://cloudup.com/cu2frTssk5f

As for getting categories to be highlighted, I think we should first resolve the first issue before handling that, but if you want to work on that right now, the best solution I can think of is to use another plugin that’s free on the WordPress.org plugin repository called “The Events Calendar Category Colors”, many of our users use it and love it → https://wordpress.org/plugins/the-events-calendar-category-colors/

George

[George]

Hey Aydin,

I agree that a solution would be the best outcome here, and have tested a few ideas here. For example, I tried surrounding some test categories with commas in quotation marks, though this did not work for me – if you try this, does that work for you?

Also, I’m curious – would you be willing to share your .csv file with us for testing? If so, you can upload it for us to download via Dropbox or a site like http://ge.tt – if you’d like the file to remain private, then make sure you check the “Set as Private Reply” option before submitting your reply so that only you and our support team have access to the .csv download link.

Thanks Aydin, and thank you for your patience while we try to get a solution working here! 🙂

George

[George]

Hi @dgpixel,

Sorry for misunderstanding your question! Fortunately, I tested out Jetpack and had the Social Sharing working fine with my Events.

First, make sure that in the “Configure” settings panel for the Sharing module of Jetpack, you’ve checked Events for places to where the social buttons will show up: https://cloudup.com/cBngbhBbfPV

Then, make sure you have dragged services from the “Available Services” section of that Sharing settings page into the “Enabled Services” section right below it. In my testing, I dragged Email and Twitter support to “Enabled Services” → https://cloudup.com/c8rMwzKE_75

Once these options are set, save the changes and check out a single event. This works fine for me, here’s a screenshot → https://cloudup.com/cMmAzUrDk2g

If that still does not work for you, then I’d recommend activating a default theme on your site like Twenty Twelve (or a more recent version of the annual default themes in WordPress).

If you’ve ensured these options are set correctly and activated a default theme, and things still aren’t working right, then leave the default theme active and try deactivating every plugin on your site other than Jetpack and The Events Calendar (and Events PRO) one at a time – check on the issue after each deactivation and see if anything changes or improves.

Let us know what you find!

Thanks,
George

[George]

Hey Darryle,

Unfortunately, we do not sell custom updates like this. Your best option is to find a developer to hire who can build this for you, or seek out a customization company like WerkPress, Codeable.io, or post on a job board like jobs.wordpress.net.

Sorry to disappoint! If you think there’s a feature that should be included in the plugin, share it on our User Voice forum here → http://tribe.uservoice.com/forums/195723-feature-ideas. Other users can vote your feature up if they’re also interested in it, and we often take features from here and incorporate them into future releases.

I’ll close this ticket for now, but if you have any other questions or concerns don’t hesitate to come back to the forums and open a new ticket.

Thanks,
George

[George]

Hey René,

I agree with you that it might be a nice feature to make this simpler to change, with a code filter for example. I’ll make a note of this and share it with the team. If you want to take some more action to advocate for this feature to be in the plugin, definitely consider stopping by our “User Voice” forums and submitting this idea there → http://tribe.uservoice.com/forums/195723-feature-ideas

I’m glad the solution I’ve shared for now is okay enough – just be sure to keep backup of your custom code, as anything you modify in the plugin files will by overwritten the next time you update the plugin. And you should always update the plugin 🙂

So, keep a backup of your code, and maybe bookmark a link to this support ticket so you can refer to the instructions I shared and you can add the code easily again in the future.

Best of luck with your site!

Cheers,
George

[George]

Hey Magnus,

Thanks for reaching out to us. There are a few different ways to achieve what you’re looking to do here – it seems from your screenshot that you’ve already modified some of your Events Templates, is that correct?

If so, then in those modified templates, you should be able to find where that Event Date is being generated and then just manually add some code that gets the “Day Name” from the event start date. To learn about getting Day Names from dates in PHP, read up about the date() function here → http://php.net/manual/en/function.date.php

You can get the start date of the event itself by using some PHP like the following on a single-event template:

// Gets the start date of this event.
$this_event_meta       = get_post_meta( get_the_ID() );
$this_event_start_date = $this_event_meta['_EventStartDate'][0];
$start_date_day_name   = date( 'l', strtotime( $this_event_start_date ) );

// Output the $start_date_day_name var where desired.
echo $start_date_day_name;

Another alternative is use a filter, which uses the same general idea as the code above. I wrote a quick code snippet for you that will do this only on the “List” view for events, although you can modify the conditional statements I’m using (or get rid of them) to let this filter suit your needs. To see a full list of conditionals for various views of The Events Calendar, see this Gist here → https://gist.github.com/jo-snips/2415009

My specific code example for you can be seen in this Gist here → https://gist.github.com/ggwicz/130a40c2e9958c50cecf

Play around with these options and be sure to save your changes as you go along – keep a backup of your site before starting to customize, and keep a backup of all customizations too! 🙂

Let us know if this helps, cheers.

George

• This reply was modified 10 years, 7 months ago by George.

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