Featured Image link not displaying

[Daniel]

Hello,
I have just upgraded to The Events Calendar Pro and there is no link to add a featured image when creating a new event. Please help.

Thanks
Daniel

[George]

Hey Daniel,

Thanks for reaching out to us here. Just to be 100% clear about the featured image box, you mean the one I’ve pointed out here in this screenshot, right? → https://cloudup.com/cRUmCwVBBpL

If so, I’m wondering that’s not showing up…one thing to check is the “Screen Options” on your admin edit screen. Here’s a screenshot of where to look for this along the top of the edit screen page → https://cloudup.com/cXdJXMbnSzp

If you click this tab, a drawer of checkboxes should open up. Do you see one for “Featured Image”? If so, ensure that it is checked. Here’s another screenshot for reference → https://cloudup.com/c0sH-s6z9AY

Let me know what you find by doing these steps. If you do not even see that “Featured Image” checkbox, or you do, but checking it does not help, then please answer the following questions:

1. What are the specific version numbers of The Events Calendar, Events PRO, and any Events-related add-ons on your site?
2. What other plugins are installed and active on your site?
3. What theme is currently installed on your site? If temporarily activate a default theme like Twenty Twelve (or a more recent default theme like Twenty Fourteen), does help this issue at all?

Thanks!
George

[Support Droid]

This topic has not been active for quite some time and will now be closed.

If you still need assistance please simply open a new topic (linking to this one if necessary)
and one of the team will be only too happy to help.

[Author]

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