[George]

Hey Craig/@cesua,

Since this is a customization-related question, I’ll go ahead and close up this ticket soon – @cesua, do you want to post your email or perhaps something better for sharing publicly like your twitter handle here on this thread? That way Craig could share solutions if he’s so inclined 🙂

Cheers,
George

[George]

Hey Mike,

Thanks for being understanding about the [current, temporary] limitation – as for staying up-to-date with releases, unfortunately the only way is to check for updates manually on your site. But before actually updating, you can check the changelog of the release before clicking “update”. 🙂

I hope that’s helpful!

Cheers,
George

[George]

Hey Mark,

has_term() should work here as long as the tribe_events_cat slug is accurate and you’re within the context of an event or event loop.

Adding an ID to the $post parameter can help, e.g. instead of just this:

if ( has_term ( 'deloitte-entrepreneur-series', 'tribe_events_cat' ) )

You use this:

if ( has_term ( 'deloitte-entrepreneur-series', 'tribe_events_cat', get_the_ID() ) )

If you’re not having luck with this function, there’s a myriad amount of alternatives you can use. Look for _term functions within WordPress, for example. An example of this is to use wp_get_object_terms() to get the tribe_events_cat items attached to an event, then manually check with in_array() for the term you’re looking for.

I’m sorry about the limitations with our support for customizations, but hopefully this information is helpful. If you haven’t read that has_term() article on the WordPress Codex that I linked to, I encourage you to! Lots of great info there, and lots of great tutorials online as well.

Hopefully between all of these things you’re able to patch something together.

Cheers!
George

[George]

Hi Tommy,

Glad to hear about progress with the CSS stuff – as for custom header images, this is something happening within your theme, so you’d have to dive into your theme itself and basically make another version of the existing background-image generation that generates a different image if the page is an events page.

You can use any of the conditional tags listed here to determine if you are, in fact, on an events page, which should help immensely with this customization → https://gist.github.com/jo-snips/2415009

As for changing that “Upcoming Events” title, the only way to do this without editing core plugin code directly is to use the filter tribe_get_events_title(). Here’s a quick demo of using that filter:

add_filter( 'tribe_get_events_title', 'example_title_customization' );

function example_title_customization( $title ) {
	$title = 'Enter your new custom title here! :)';
	return $title;
}

I hope this helps, cheers! 🙂
George

[George]

Cool, thanks for the update Brad!

[George]

Hi Miguel,

Without a link to your site, I can’t say what the exact CSS selectors are because it may be different on your site. But they’re normally just .entry-title or something similar. So if you write custom CSS based on the event category, it should work well.

As an example, let’s say that you have two Event Categories: one called “Shindig” and one called “Concert”. To make Shindig event titles red, add CSS like this to the bottom of your theme’s style.css file:

.tribe-events-category-shindig .entry-title,
.tribe-events-category-shindig .entry-title a {
    color: red !important;
}

To make the “Concert” event titles green, add CSS like the following below it:

.tribe-events-category-concert .entry-title,
.tribe-events-category-concert .entry-title a {
    color: green !important;
}

We won’t be able to troubleshoot code that you try from here, but the above information should help you get started here quite a bit. If you’re curious about some CSS-related things, a great resource is http://css-tricks.com.

If you make backups of your customizations and play around with this for a while, I’m sure you’ll be able to get something working nicely on your site. Let us know if this helps!

Thank you,
George

[George]

Hey Chad,

I’m sorry for your frustrations here. I checked out your site and it seems the responsive layout is working now, but I’m curious about the source of all these problems. It seems based on your comments about editing things like your theme’s header.php file that it is your currently-active custom theme that is the source of your problems.

Where do things currently stand with your problems? Your events page “Previous” and “Next” links seem to be working well for me – what problems remain? If you were able to fix everything on your own, what things did you do to fix all this?

Thank you!
George

[George]

Great! Be sure to keep good backups of your site and database, but also of any customizations that you make like this 🙂

Best of luck with your project!
George

[George]

Thanks for the update Ronaldus, your findings are interesting. Hm. Based on what you reported it seems the “Draft” status specifically is where the problems arise from, though this is odd. I hate to make you go do more tests, but since I’m having trouble re-creating your exact issues, would you be able to try any other submission statuses? There should be “Draft” and “Publish”, but if you have the “Pending Review” status as well, how do things work if you try that?

Your patience with this testing is supremely appreciated! If there’s a bug here your testing is helping us immensely in trying to sniff it out, which will help us fix it.

Thank you Ronaldus!

[George]

Hey Mike,

No need to adjust your settings – this sounds like just the default functionality of things, which is a known problem/conflict that many users want fixed. It’s been on our radar for quite some time. Here’s a breakdown of the problem:

Unfortunately all events default to the current WP time zone, and this cannot be changed on a per-event basis.

When you import an event from Eventbrite you are taken to the draft event page. This is where you would want to correct any incorrect dates that have resulted from time zone differences. Simply go down to the start/end time and correct them. We know this is a bit of a pain, and have been working on / debating possible solutions, but there are limitations because of the way the Eventbrite API works and how we integrate with it (and how the event times/dates are stored, and used for plotting on the events on the calendar itself, etc.)

We’re working on a good solid way to automatically convert Eventbrite event timezones to the WP timezone you have setup upon import.

I’m sorry for the current limitations, but hopefully this clarifies the situation – at least you know nothing is “broken”, per se, just…not ideally configured.

Please let us know what your thoughts are about this, and if there’s anything else we can help with for this thread. I work personally on the Facebook on Eventbrite add-ons, and there are many improvements we have slated to add over time. This feature is among the most important one we want to implement!

Thanks for your patience,
George

[George]

Thanks for the system information and the image Christina.

I’m curious though, can you elaborate on what you mean by rebooting your computer? Are you literally rebooting the actual laptop or desktop computer you are using? If so, there is no need to do this. It won’t affect anything here.

As for your image, it seems that the “Block access to dashboard” button is still checked → https://www.flickr.com/photos/studiowerx/18279238681/

Just to be clear, if you un-check this option too, in addition to the other options you un-checked, do you have any better luck accessing the dashboard?

Thank you for your patience!

George

[George]

Hey Marty,

I think your last reply means that you want to close this ticket, so I will do that 🙂

Best of luck with your customizations – reach out to us if other questions or concerns arise.

Thanks!
George

[George]

Hi Mark,

To answer your questions in reverse order: if you use the has_term() WordPress function and specify tribe_events_cat for the $taxonomy argument, you should be able to do basically exactly what you describe wanting to do. Though we will not be able to offer specific support for using this function, there’s fortunately great documentation for it here where you can ;earn more about it → https://codex.wordpress.org/Function_Reference/has_term

As for your Fancybox-related question, there is little insight we can offer here since it’s not a question related specifically to one of our own plugins. But from what I can tell, the basics here seem to be that your theme (or another plugin on your site, but it’s most likely your theme) is loading scripts incorrectly. Your best bet is to go through your theme (or hire someone to do so) and ensure two things:
1. That jQuery is being loaded on your site correctly, not hard-coded into the header or anywhere else on your site but just being called by wp_enqueue_script(), and
2. That all your other scripts that depend on jQuery are also being called correctly with wp_enqueue_script(), with jQuery as a dependency.

I hope these two blocks of information help.

Cheers!
George

[George]

Hey Jessica,

I’m sorry you’ve been having these issues. There are a few different things that come to mind that could be to blame here, but the best first step in determining the culprit is to run through the complete set of troubleshooting steps here → https://theeventscalendar.com/knowledgebase/testing-for-conflicts/

If possible, try to create “sample”/testing orders after each step in that process, so that you can see if the Tickets email-sending is affected anywhere along the way.

It might sound tedious, but is actually a pretty quick process to go through and immeasurably valuable for troubleshooting.

Let us know what you find!

Thanks,
George

[George]

Hey Tommy!

This is unfortunately a theme- and site-specific customization question, which we do not support here on the forums, but we’re happy to help with some general advice to get you started 🙂

My first recommendation would be to check out a tool like Firebug if you use FireFox, or the Developer Tools for either Safari or Chrome. They’re all free tools and make customizing things on your site much easier.

As a quick example to help get you started, try adding some custom CSS like the following to the bottom of your theme’s style.css file:

.events-list #Header,
.events-list #Subheader {
    background: #cc9900;
}

This #cc9900 color is a sort of orange color just for demo purposes, but you can obviously change this to whatever you need. Here’s how the above code looks on your site → https://cloudup.com/cVayRwEL1NG

Take these principles and play around with them on your site, you can customize colors and background images and just about anything else with CSS!

Best of luck with your site!
George

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