Tickets Email Not Sending

[Jessica Messervey]

Hello,

My client’s site is not sending out the Tickets email. I manually went in and resent all emails, and they received the default WooCommerce emails (Order Completed, etc) but did not receive the Tickets email. This has been happening periodically for the last week. Any help in correcting this issue would be appreciated, as they have upcoming shows that people need tickets for.

[George]

Hey Jessica,

I’m sorry you’ve been having these issues. There are a few different things that come to mind that could be to blame here, but the best first step in determining the culprit is to run through the complete set of troubleshooting steps here → https://theeventscalendar.com/knowledgebase/testing-for-conflicts/

If possible, try to create “sample”/testing orders after each step in that process, so that you can see if the Tickets email-sending is affected anywhere along the way.

It might sound tedious, but is actually a pretty quick process to go through and immeasurably valuable for troubleshooting.

Let us know what you find!

Thanks,
George

[Support Droid]

This topic has not been active for quite some time and will now be closed.

If you still need assistance please simply open a new topic (linking to this one if necessary)
and one of the team will be only too happy to help.

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