[George]

Hey Mark,

I am sorry to hear that more issues have arisen now. This is indeed odd behavior, and it isn’t behavior that I can re-create.

I would recommend temporarily deactivating every single plugin on your site except for The Events Calendar and Events Calendar Pro. This includes deactivating caching and the Category Colors plugin.

1. In this state, how do things behave?

2. What are your site’s Permalinks settings? They can be found, appropriately, in Settings → Permalinks in your wp-admin. For example, are they set to /%postname%/?

Thank you!
George

[George]

Hey Cary,

Sorry to hear about this. I am curious, what have you entered for the “cost” field for this event?

— George

[George]

Hey Joe!

There is unfortunately no way to do this at this time 🙁 Custom code might indeed be possible to do this, but it would be extensive code and not something we could help implement. We do maintain a list of highly-rated professional developers who could implement a customization like that – the list is here → http://m.tri.be/18k1

I hope that helps, or that at least this information is clear and helps you move forward with your project.

Sincerely,
George

[George]

Hey @Dirk,

This function unfortunately cannot be easily disabled outright – it would require some custom CSS which we cannot help a whole lot with, but if you share a link to where the option appears on the front-end of community tickets, I will take a look! 🙂

— George

[George]

Hey Honza,

Thank you for sharing your license key and for being concerned about proper use of these forums – we appreciate that! 🙂 I’ve removed your license key for security and privacy purposes.

—

There are unfortunately two layers of this issue that leave us with very little we can do 🙁 I’m sorry to bear that news! But here is why:

1. We are not able to help with custom coding or custom implementations of The Events Calendar, so even if the problems here were “just” with your WP_Query implementation, we wouldn’t be able to help troubleshoot the problem.

2. On top of this, even “out of the box” The Events Calendar and its add-ons only have minimal compatibility with WPML at this time. We are working hard to improve compatibility with WPML but at this time there are many inconsistencies in how The Events Calendar works with it, and compatibility is not 100%.

You mention that a specific WPML filter is not being added for recurring events, which seems to imply that adding this filter would solve the problem here. This is unfortunately a very complicated customization, and so I do not have code to share to make this happen 🙁

I’m really sorry Honza! With all this in mind, it seems like the best options are to code this yourself or to hire a professional to code that for you. We have a list of highly-rated professionals here, in case it’s helpful → http://m.tri.be/18k1

Sincerely,
George

[George]

Hey @Brian,

Sorry to hear about a conflict here! We can definitely investigate this – to help with that, can you clarify the following things first?

1. Your “System information” says that you’re using versions 3.12.6 of The Events Calendar and Events Calendar Pro. These plugins are now at 4.0.1 and 4.0, respectively – if you update to these latest versions, does that affect this conflict at all?

2. You say “We use a combination of Gravity Forms with TEC and TEC Pro.” – can you clarify exactly you are using them in combination? Are you just putting Gravity Forms shortcodes into event content, for example? Or are you using custom code integrations and so on? Provide more detail here and elaborate on how these plugins are being used on your site.

3. Finally, can you share a link directly to the events in your screenshots? I went to the link provided in your “System Information” but I was unable to load a page there.

—

The information from each of these points will be very helpful – thank you in advance for providing as much of it as you are able.

Cheers!
George

[George]

Hey @Christoffer,

This is unfortunately a bit tricky to do, and would require some custom coding 🙁

The simplest possible way I can think of going about doing this would be to first create an additional field within Events Calendar Pro, which you can learn to do here → https://theeventscalendar.com/knowledgebase/pro-additional-fields/

You can name this field “Cost at the door” or something, and then on each event, add the appropriate cost values. It will display these values in the “meta details” section of your events.

—

To take this further and add this value next to the dates in event views, that unfortunately is where the custom coding would come into play.

Let me know if you implement the “Additional Field” first, and what you name this additional field exactly. I will use that information and try to recommend some code for you 🙂

Thank you,
George

[George]

Hey @David,

Thanks for reaching out! We unfortunately cannot help much with custom coding, but I should be able to help here at least with pointing out how to order things correctly in your single-event views. To put the “Times” custom field section in between the “Details” and “Organizer” section, you should first learn the principles in this guide → https://theeventscalendar.com/knowledgebase/themers-guide/

Then, use apply those principles to this file in The Events Calendar:

the-events-calendar/src/views/modules/meta.php

You should see this bit of code there:

do_action( 'tribe_events_single_event_meta_primary_section_end' );

If you move this, it will move where the “additional fields” are displayed 🙂

I hope this helps!
George

[George]

Hey Shari,

We indeed have non-profit program that will grant free licenses to qualifying non-profits. You can learn more about this program, and find the application link, on this page here → https://theeventscalendar.com/knowledgebase/do-you-offer-discounts-for-non-profit-organizations/

Cheers!
George

[George]

Hi Daniel,

Yes, tribe_events_recurrence_tooltip() replaces the deprecated function tribe_events_event_recurring_info_tooltip()

I hope this helps!
George

[George]

Hey @Karly,

I’m sorry to hear that issues are persisting!

There are three specific things I would recommend doing:

1. Share your “system information” with us – here’s how: https://theeventscalendar.com/knowledgebase/sharing-sys-info/

2. Go to your WP-Engine page in your site’s wp-admin, and make sure that all caching is disabled. Also, clear the caches that are available to clear. (Contact WP Engine for help with doing this if you’re not familiar).

3. In the same WP-Engine page in your site’s wp-admin, click “reset file permissions”. (And again, contact WP Engine for help with doing this if you’re not familiar).

Do these steps make any difference with the behavior on that page?

Thank you for your patience with this issue!
George

[George]

Hey @Robert,

I’m sorry for the trouble here – I have not seen this myself at this time and can’t reproduce the sort of problem you describe, but there are number of specific steps we can take here to get started with some deeper investigation:

1. Can you share your system information with us? Here’s how → https://theeventscalendar.com/knowledgebase/sharing-sys-info/

2. You mention being able to share zips of the XML files – this would indeed be quite helpful! If possible, can you upload these .zips to a site like http://ge.tt, and then share the link there so that we can download the files?

3. Can you clarify, to the best of your knowledge, what versions of The Events Calendar and WordPress and such were on the site you are exporting from? In other words – above, I requested the System Information for the site you are importing into, and here for #3 I’m requesting as much of the same sort of information as possible from the old site that is being exported from. Heck, if this old site being exported from is still up and running, then you can even share the System Information from it! 🙂 If not, though, to the best of your knowledge what were the versions of WordPress, The Events Calendar, and Events Calendar Pro specifically?

—

These three things will give us a great start for looking into this. Thank you in advance for as much of this information as you can provide!

Sincerely,
George

[George]

Sorry to hear this @Agata!

1. Can you share a screenshot of where this error appears on your site? You can do so by uploading the screenshot to Imgur.com, Flickr.com, CloudUp.com, or any similar image-hosting site; then just share the links to those images here and I’ll take a look.

2. Can you share your ‘system information’ with us? Here’s how → https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Thank you! 😀
George

[George]

Thank you Sal! 🙂

I’ve posted in both threads and really appreciate the headsup here.

Cheers,
George

[George]

Hey @Kevin,

I’m really sorry to hear about this – we’ve unfortunately seen some other reports of similar behavior, please see this wordpress.org support thread for an example: https://wordpress.org/support/topic/plugin-broke-after-latest-update?replies=6#post-7778292

At this time, this appears to be the result of various plugin conflicts. Some permissions-related things have indeed changed with the 4.0 releases, like you mentioned, but I cannot recreate any issues with editing Organizers and Venues.

---

1. Share System Information

To get started with investigating this issue, can you first share your “System Information” with us here? Here’s how → https://theeventscalendar.com/knowledgebase/sharing-sys-info/

2. Test for Conflicts

I would next recommend doing all of the steps listed here one at a time → https://theeventscalendar.com/knowledgebase/testing-for-conflicts/

After EACH STEP in that process, try to edit organizers/venues and see if your permissions issues are the same or different.

This process may sound tedious, but it’s actually a pretty quick process to go through – and it will definitively reveal whether there is a plugin conflict, or a bug.

Thank you in advance for this information!

Sincerely,
George

[Author]

Posts