[George]

Hey Tammie!

We unfortunately don’t have trial licenses or something similar, but we do have a no-questions-asked refund policy.

As long as you request the refund within 30 days of your purchase, we can issue a 100% refund at your request, so this basically allows a 30-day “trial period” with any of our premium products.

See this page to learn how to request a refund → https://theeventscalendar.com/knowledgebase/refund-policy/

And then, if that seems like a good system to you, try out one of our products and let us know how it goes! If it doesn’t suit your needs, email us for a refund as instructed in that article and we’ll issue a refund immediately.

Cheers,
George

[George]

Hey Jake,

Thanks for sharing this!

I see exactly what you mean now, and should clarify something – you describe your problem as this:

So rather than being 2 hours on 2 days, it looks like a 26 hour even

So you’re basically trying to combine two separate events into one. Now, in your terms the singular “event” might be a thing that just has two parts: 9am – 11am on Jan 21, and again 9am – 11am on Jan 22.

However, at this time The Events Calendar is very literal about what an “event” is, and so to have this work properly you’d need to make one event for Jan 21 at 9am-11am, then another event for Jan 22 at 9am-11am. Then on EACH of these events, set them as recurring events that will repeat every third Thursday, as you’ve so configured.

I’m sorry if this is frustratingly roundabout. But The Events Calendar can only handle events as something with a start time and end time, not a selection of multiple start times and end times with gaps between where the event is not happening.

Let me know if this helps with things!

And thank you for your patience with the delayed response over the holidays. Happy New Year 🙂

— George

[George]

Sounds good Thiago! With this in mind, I’ll close up this thread for now – open a new thread any time if other issues arise! 🙂

Cheers,
George

[George]

Hey @Websource,

Sure thing – we actually have a handy article right here that itemizes a few of the things you mention (I’m sorry for not thinking of sharing this earlier!) → https://theeventscalendar.com/knowledgebase/choosing-ecommerce/

That covers the main differences, although to answer your other question, yes we are going to be continually improving compatibility with the already-supported platforms and hopefully add support for even more platforms too.

Cheers, and thanks for being patient with our slow responses over the holidays. 🙂

– George

[George]

Hey @Motorco,

I’m really sorry about the delayed process in releasing a fix for this. I would argue that the fix was not as simple as you imply, because we were actually working on a long-term, huge release that eventually became The Events Calendar 4.0 (released last month).

If you know about this huge 4.0 release, one of the “huge” things about it was that we split the ticketing functionality into a whole new plugin completely, “Event Tickets”. In the process of trying to build that plugin, lots of things took a lower priority in terms of development time and I’m sorry to admit that fixing this bug seems to have been one of those things.

Just to be clear, my aim here isn’t to be snarky in any way – I just wanted to elaborate on why it took so long to get this bug more squarely on our radar. I appreciate your patience with both this bug in general, and with our delayed responses over the holidays.

Stay tuned to plugin updates!

Happy New Year,
George

[George]

Hey @Dien,

Thanks for your patience with our delayed response over the holidays here – Happy New Year!

As for your issues, the system information you posted didn’t seem complete – can you try pasting the complete block of text of your system information into a reply? If you’re concerned about privacy, check the “Private reply” option right before submitting your reply and it will be visible to only you and our support team. 🙂

One thing I’m wondering with this issue is that you mention having set up “a custom field”. To be clear, is this a custom field that you have started using on your own? Or is it an “Additional Field” that you have created within the Events Calendar Pro settings page?

If this question does not make sense, then I would recommend that you read through this article → https://theeventscalendar.com/knowledgebase/configuring-filter-bar/

That article shows how to use an “Additional Field” from Events Calendar Pro within Filter Bar step-by-step; so you can try checking your process to ensure you’re doing things correctly, and then if issues persist, let me know!

To recap for followup, I would recommend doing these two specific things in your next reply:

1. Post your complete system information
2. Address the questions I posed above about custom fields.

These two things will help reveal a lot of information about the nature of your question and the problem at hand. And I’ll be around more regularly now that the holidays are coming to a close 🙂

Thank you for your patience!

Sincerely,
George

[George]

Hey @Barbara,

I do not have news on the bug itself – however, I’m curious: have you tried out the solution I suggested in my very first reply to you on this thread? (Scroll to the top of this thread to find it). That might help with things a bit.

Cheers,
George

[George]

Hey @Quentin,

First, thank you for your patience with my delayed response over the holidays!

Next, as for these issues, as I mentioned there are indeed many known conflicts with our plugins and WPML – based on your information here, I will try to identify a specific code conflict at the root of the issues with tickets and Woo products…

I unfortunately do not have any more information on this bug at this time, but just wanted to post an update here!

Happy New Year 🙂
George

[George]

Hey Philip,

First of all, thank you for your patience with my delayed response over the holidays.

As for the issues here, I unfortunately am failing to recreate the problem. I’m suspicious of some deeper bug at play here, perhaps with the day/month/year format specifically – if you change your date picker settings temporarily to something like the US format of month/day/year, does anything change at all with the behavior of this issue if you try creating another duplicate of this event with the same exclusions and such?

Thank you so much for your patience with this problem!

Sincerely,
George

[George]

Thanks for your patience with our responses over the holidays, Tommy – that was the source of the original delay between December 22 and 23rd.

I hope Geoff’s input here is helpful! For one thing, it’s accurate, so it helps you get things sorted out.

Let us know,
George

[George]

Hey Sebastian,

I appreciate your patience with our delayed response over the holidays here – unfortunately, I must admit that I cannot help with further tweaks you need to make to your email.php template. We are not able to help with customizations here, and so that original article shared with you should be used as a reference for building out your own customizations to the template.

I will close up this thread for now, please open a new thread any time if other issues arise.

Thank you!
George

[George]

Hey Janice,

Since this thread has not been updated in some time, I will close it for now. However, feel free to post a new thread of your own for any issues that arise.

Cheers!
George

[George]

Hey @Oniregoc,

Thank you for elaborating on what your question is here. The best answer to your question, however, is inside another template file within The Events Calendar: single-event.php

This is mentioned in the header of tooltip.php, like this:


/**
*
* Please see single-event.php in this directory for detailed instructions on how to use and modify these templates.
*
*/


So, if you head to that single-event.php file, you will see a big huge comment block with a step-by-step example of customizing the tooltip.php data, which is direction that you can then use to customize the titles and other things as you see fit.

We won’t be able to help with this process but that file’s information should be very, very helpful.

Best of luck with your customizations!
George

[George]

Nice! Glad to hear it.

Best of luck with your project,
George

[George]

Hi Justin,

Thank you for your patience with our delayed responses over the holidays!

Unfortunately I cannot come up with a solution for this first question of yours, regarding the paragraph issues:

Is there any way to get the paragraphs to come through properly as well? Or can they somehow not be rendered because WordPress automatically adds them into the page content?

When you say “properly”, I don’t quite know what you mean, and in any case the tags are indeed auto-generated by a function within WordPress core 🙁

—

As for the second part of your question, about limiting this stuff to only happen for events, I’ve made changes to the original Gist code here, check it out:

http://git.io/vufmJ

If you replace the most recent code I shared with you before this reply, with the code I shared right here in this reply, then the filter should only really “do anything” if the piece of content being filtered is an event.

—

If further tweaks and modifications are desired from here on, I unfortunately will not be able to provide custom coding support 🙁 We are constantly working on plugin improvements though, and any additional feedback about our excerpts system is much appreciated (and will help us fix things in our next releases!).

Cheers,
George

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