[George]

Thanks for this information, @Jacey!

I have tried isolating a possible culprit here, and have tried some JavaScript and CSS debugging on your site, but all to no avail 🙁

I’m sorry about that! I cannot recreate these problems on my own site, and so there are two things I would recommend trying from here.

The first thing I would recommend is increasing the mobile breakpoint for tribe views. This is the pixel value width when “non-mobile” views are triggered to change and become “mobile” views. The dots on your page are the mobile view.

So, add this code to your theme’s functions.php file and see if it makes any difference with your issues:


add_filter( 'tribe_events_mobile_breakpoint', 'tribe_increase_mobile_breakpoint' );

function tribe_increase_mobile_breakpoint() {
return 5000;
}

If that does not make any difference, then I would recommend removing that snippet and then trying out some more troubleshooting steps to see if there’s a plugin or theme conflict here.

Now, I know that you said you already tried deactivating some “recently-installed plugins,” but the steps I am recommending are more thorough and are the only meaningful next step to be taken if the above code snippet does not make a difference.

The complete set of steps I would recommend doing can be found listed here → https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Check on the calendar view after EACH step in that process and see if anything changes/improves.

Thank you for your patience and persistence here!

— George

[George]

Hey @Rollocop,

Thanks for reaching out. I unfortunately do not know exactly where these BR tags are coming from, because they are not coming from any of our own plugins—these tags are coming from your theme or perhaps even another plugin, but not any of our own plugin code 🙁

So, unfortunately I would recommend doing some digging in your theme code and/or perhaps reaching out to the theme developer for assistance.

If you suspect that the BR tags are coming from our code, then you can tinker around with the methods of this article to modify our template files in a safe way → https://theeventscalendar.com/knowledgebase/themers-guide/ However, like I mentioned, our code is NOT generating those tags.

I’m sorry that I don’t have a specific file change recommendation.

One thing that might help in place of that is adding CSS like the following to the bottom of your theme’s style.css file:


.tribe-bar-filters br {
display: none !important;
}

Thought ought to get right of the big spaces/gaps left by those BR tags, thus essentially yielding the same result as removing the tags.

I would recommend trying this out, and using the Inspector tools to modify the CSS of anything else to get things looking exactly how you would like.

Best of luck with your customizing and tinkering!

George

[George]

Thank you, @Matthew!

That’s a neat customization for sure, and when it comes to adding better support for changing the labels and such, we’re totally on board and are trying to implement some simple filters for such changes.

Thanks for your patience with our code until those features finally arrive; for now, the snippet I shared should do a decent temporary job. I hope you find this to be the case and I wish you the best of luck with your site!

— George

[George]

Hey Pratik,

This would only be possible if all of the “Housing Calendar” events are in a specific Event Category. Then, on the Mini Calendar Widget, you can filter the display to only show events of this category.

You cannot, unfortunately, have the main calendar only show one category of event though 🙁

You can play around with the Event Category features without buying the Events Calendar Pro add-on. Check out the free, core plugin that is available here to tinker with Event Categories and such → http://wordpress.org/plugins/the-events-calendar

Thank you!
George

[George]

Hi @Edwin,

No worries! Thanks for the kind words.

This custom CSS should do the trick here:


.tribe-events-schedule {
background: #000 !important;
border: 0 none !important;
}

.tribe-events-sub-nav li a {
background: #000!important;
}


Thanks,
George

[George]

Thanks for the update, @karly!

To combine the methods you should make the code in your snippet that looks like this:

jQuery( '.custom-recurrence-frequency option[value="Yearly"]' ).remove();

To this:


jQuery( '.custom-recurrence-frequency option[value="Yearly"]' ).remove();
jQuery( '.tribe-event-recurrence option[value="Every Year"]' ).remove();


That should do it!

— George

[George]

Hi Sara,

I put that link back together and went to it but unfortunately it was just a blank white screen 🙁

Since we unfortunately do not provide any support here for theme problems, and you’ve been having difficulties with these forums, can you please post your support issue, with a link to your calendar page, on the free support forums here? → http://wordpress.org/plugins/the-events-calendar

I am really sorry about the troubles in getting support! We are eager to help and are not trying to make this harder. But I think the forum software on http://wordpress.org will be a bit more reliable for your needs, and will make this easier.

Thank you for your patience,
George

[George]

Sounds good @Catherine!

Let me know how the updating goes 🙂

George

[George]

Hey Phillip,

Thanks for reporting this!

That plugin is not a piece of software we make, so I would recommend contacting the plugin creator for some support about that plugin. If you report this conflict with the plugin it’s trying to extend, they may be able to help fix the issue.

In the meantime I would recommend deactivating that event—I’m sorry about the existence of this code conflict!

Sincerely,
George

[George]

Thank you for the update—glad to hear that there’s been some progress here!

Best of luck with your site 🙂

— George

[George]

I am baffled by this behavior and am so sorry for the trouble here Patti!

I’m definitely going to report a bug for this.

Thank you so much for your patience and cooperation—we’ll get a fix published for this as soon as possible, and while I don’t have a specific ETA on something like this, it should hopefully be within the time frame of 6–8 weeks from now.

— George

[George]

Hey Stavros,

How can I be sure that I use the Pro version and not the free?

As soon as The Events Calendar and Events Calendar Pro are active on your site, all of the Events Calendar Pro features are loaded automatically.

Events Calendar Pro is not a pro version of The Events Calendar. Events Calendar Pro is an add-on to The Events Calendar. The Events Calendar provides all of the core “events” features, then you turn on Events Calendar Pro alongside it and Events Calendar Pro activates all of the extra features like Map View and recurring events, etc.

---

I get green text with successful message and click on the button “Save Changes” When I go to one other page of wp and go back to license page, I can’t see that license that I have type.

Can you try making it so that ALL plugins are deactivated on your site except for only these two plugins:
• The Events Calendar
• Events Calendar Pro

And then activate a default theme like Twenty Sixteen?

When your site is in this specific state, what happens when you try to save the license key again?

Thank you so much for your patience and persistence with this!

George

[George]

Thank you for the update here @Piotr. I apologize for my misunderstanding of things, but am glad to hear about some progress.

I will close this thread for now, but open a new thread any time if other issues arise.

Thank you!
George

[George]

Awesome! Glad to hear I could help, @Stefano.

I’ll be closing this specific thread for now but please open a new thread any time if other issues ever arise.

Sincerely,
George

[George]

Glad to hear it!

Thanks for the update.

Sincerely,
George

[Author]

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