[George]

Hey @Devra,

Both files are named single-event.php but they are not the same file or just a duplicate of each other.

What would be the point in making changes to both list/single-event.php and the main single-event.php? Is it just to keep a copy on the server when single-event.php is likely to be overwritten by plugin updates?

The point of it is that single-event.php in the root directory is the Single Post Type template. Similar to—not the same as, but very similar to—the WordPress Core template files single.php and singular.php.

The other various sub-directory versions of single-event.php are not for this sort of role. They are for a different role—they are for “individual events within a specific context.” That specific context is the view they are named under.

So, for example, if you have a List View with 10 events, then you have 10 instances of the list/single-event.php file. If you were to click any of these list view events to view a single event by itself, then the view when viewing that single event by itself is the root single-event.php.

They are different templates with different roles, and are loaded in different contexts. I hope this helps clarify things!

— George

[George]

Glad to hear it, Karly!

I unfortunately cannot confirm your last question, which is as follows:

Would you be able to confirm if editing filter-view-horizontal.php will effect the Submit button not only on desktop, but also on the mobile layout?

It would depend on what edits you make, specifically. So unfortunately for this question the best I can recommend is to make your edits and see how they affect things.

(Although generally speaking, yes, your edits will be applied the same way in both the mobile layout and desktop layout.)

— George

[George]

Glad to hear it—sorry for the roundabout way of getting to this solution, but glad it finally helped.

Make a backup of that code and/or bookmark this thread for future reference—unfortunately, if you update your theme that CSS change could get overwritten and you would need to add this tweak back to your theme’s style.css file.

Best of luck with your site!
George

[George]

I’m sorry for the trouble but am glad you got things working here, Lee.

I agree about our handling of the Cost field needing some work—we’re trying to figure out the best way to handle this, stay tuned to forthcoming plugin updates!

I will close this thread for now—but if other issues or questions arise, open a new thread any time.

Sincerely,
George

[George]

Glad to hear it! 😀

The solution to this problem is definitive, then: ensure both The Events Calendar and Events Calendar Pro are at their most recent version on your site, currently 4.0.7

Because of this fact, I will be closing this thread for now.

If you have both plugins at 4.0.7 and STILL have issues, please open a new thread and include your “system information” in that thread. (Here’s how: https://theeventscalendar.com/knowledgebase/sharing-sys-info/).

Thank you all for your patience here!
George

[George]

Thanks for sharing this, Greg.

What seems to be the problem in my opinion is that the owl_carousel might be getting the wrong post ID to generate its content. So instead of getting IDs of the slide “sponsor” content, it’s getting the ID of the Submission page content or something along these general lines.

It’s interesting because you are specific a specific slideshow there (with the slideshow=”sponsors” attribute), but this issue persists….

I would recommend reporting this to the owl_carousel folks and seeing if they have any insight as to why the content is not being correctly pulled.

Also, I would recommend doing a quick test where you temporarily remove the vc_column tags—when you have JUST the owl_carousel shortcode, does anything change with the behavior here?

Thank you!
George

[George]

Thanks for this reply!

I took another look and there’s actually broken CSS on your site 🙁

I’m not sure where this is coming from, but I would recommend adding the following CSS to the bottom of your theme’s style.css file to get the pagination links to show:


body #tribe-events-content #tribe-events-footer {
display: block !important;
}


I hope this helps!
George

[George]

Hey @Vasilis,

If the Filter Bar plugin is on your site, but you did not buy it, how did end up on your site? Did you perhaps buy it on another account here on http://theeventscalendar.com? It does not show up in our current account here (the one whose username is simtecsoftware).

You will need to either deactivate that old version of Filter Bar from your site, or yes, renew a license to get the most recent Filter Bar files and update that plugin on your site.

—

As for your issues, I went to your events page and there was a “Site under maintenance” notice up. I understand the desire for this! However, since we cannot log into user sites for any reason, can you make sure your site is publicly visible so that I can see the errors you describe live, first-hand?

Next, can you share your system information with us? Here’s how → https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Thank you!
George

[George]

Hey David, thanks for your followup.

Category Colors

For your Category Colors-related questions, I unfortunately do not know the answers to these questions because we do not make the Category Colors. I would recommend posing your questions to the author of that plugin which you can do on the support forums for that plugin. You can find those forums here → https://wordpress.org/plugins/the-events-calendar-category-colors/

---

Ticketing

1. Collect info for future emarketing like newsletters, emails, etc.

Our ticketing plugins generate an Attendees list for events—this is the list of the folks who will be attending, and contains their name and email and posssibly other information.

Our plugins themselves do not have any integration with “emarketing” things, but you can export the Attendees List to some other application that does, and use that information from there.

2. Require the registrant to read an event disclaimer, have a check box to acknowledge acceptance of disclaimer or additional verbiage like “By signing this form….. or Completing registration, you agree….”

If you choose to use WooCommerce to power your actual payment processing and such, then WooCommerce itself is where you would have to configure something like a “disclaimer” that needs to be checked before a purchase can be completed.If you are curious for more information about WooCommerce and how a feature like this might work within it, check out the WooCommerce site and documentation which are available here → https://www.woothemes.com/woocommerce/

3. Select a package or have list of options to select and it will auto total. For example, we do motorcycle ride events that have registration fees for rider, passenger, lunch only, ride shirt.

Our ticketing plugins to not have a feature for this, unfortunately. I’m sorry to bear that news. It may be possible through some other means, like with WooCommerce settings or extensions, but I do not know if that is possible or how. 🙁 It is not something possible “out-of-the-box” with our own ticketing plugins, though.

In closing, you ask this:

Would a printable ticket be a better tracking system over printing a list of all online registrants for checkin?

This question is one that only you can answer for yourself, based on what’s easiest for you and what your needs are. For what it’s worth, our ticketing plugins allow for both methods of doing things. It sounds like the online tracking of attendees and check-ins will be valuable to you for your needs/desires of using that information for future marketing and email newsletters and such.

I hope this all helps!
George

[George]

Thank you for reporting this, Jeremy! I see in your system information that you’re using the most recent versions of our plugins, so if issues arise simply when you activate the Avada theme and/or that Fusion plugin, the conflict is inside those pieces of software.

I would recommend reaching out to the Avada and Fusion folks here for some insight on these issues—they might be aware of a common bug/conflict arising from their software.

Thank you,
George

[George]

Thanks for the feedback Erick!

That generation of recurring event data is indeed something hooked to WP Cron. It unfortunately won’t propagate custom meta, though, regardless. 🙁

In other words, that “edit all” feature that you mention, which let you try to add field values for many events at once, is NOT something that our plugins themselves provide, and so unfortunately they do not necessarily support it completely.

If you have two years worth of events, then the first few instances of recurring events might have the values generated fine, but then yes, once the events are “queued up” for generation in that process, the ACF “edit all” fields functionality does not sound like it’s picking up those later-generated events….

Does my description of things make sense here? It is essentially not possible for all meta values to be generated on all recurring event instances at once. 🙁

I’m sorry to bear all of this information—let me know what you think!

George

[George]

Glad to hear it! Thanks for the update. 🙂

— George

[George]

Thank you for this!

I see that your site’s version of The Events Calendar is at version 4.0.7, but your site’s version of Events Calendar Pro is still at version 4.0.5.

If you update Events Calendar Pro itself to 4.0.7, too, does anything improve?

Thanks for your patience with this!
George

(You can access Events Calendar Pro files any time at http://theeventscalendar.com/my-account/downloads.)

[George]

Hey George,

Thanks for reaching out. Events Calendar Pro and any premium add-on is not available on WordPress.org.

Also, it’s worth clarifying that Events Calendar Pro is not a pro “Version” of The Events Calendar—you do not replace The Events Calendar with Events Calendar Pro.

Events Calendar Pro is an add-on to The Events Calendar—so you will have BOTH plugins installed and activated on your site.

The files for Events Calendar Pro are available for download any time here → http://theeventscalendar.com/my-account/downloads. You should be able to explore this “My Account” section to find your license keys and other information, as well.

—

One last thing that might help here is our New User Primer for Events Calendar Pro—check it out here: https://theeventscalendar.com/knowledgebase/new-user-primer-the-events-calendar-and-events-calendar-pro/.

I hope this all helps!
George

[George]

Hey @Leah,

This is unfortunately not possible out-of-the-box with our plugins at this time. 🙁

I’m sorry to bear this news! We’re actively working on these sorts of features, but they’re likely not things that will become available in our plugins for several months—at best.

Please let me know what you think and if there is anything else I can try to help with.

Sincerely,
George

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