[George]

Hey @Joachim,

I would recommend just making new tickets for now—I’m sorry about this! But it will take some time to investigate your specific issues, and there’s also the fact of the general bugs that we already know exist. So the chances of this behavior changing soon are quite low, unfortunately. 🙁

Thank you for sharing your system information with me! One thing it reveals is that your site’s version of Event Tickets Plus is at version 4.0.4, while the most recent version is 4.0.5.

You can access the files for 4.0.5 at http://theeventscalendar.com/my-account/downloads—I would recommend updating to 4.0.5 of Event Tickets Plus and seeing if this helps at all.

It will likely not alter the behavior very much, but is worth updating to regardless to ensure the most recent code is on your site.

Thank you!
George

[George]

Hey Erick,

Can you share a screenshot of this “Edit all” link you are referring to? I just think it would be helpful so that I can be 100% certain which link you’re referring to.

You can do so by uploading the screenshot to Imgur.com, Flickr.com, CloudUp.com, or any similar image-hosting site; then just share the links to those images here and I’ll take a look.

---

The reason I request this is because of your question here:

Which fields can be updated via “Edit All”?

I want to be sure I address the right link so I can answer this correctly.

Thank you for your patience here!
George

PS
I’m sorry to request a screenshot—we cannot log into customer sites for any reason, so I cannot log in and look firsthand. 🙁 The screenshot should be helpful, though—thank you for your patience!

[George]

Glad to hear it! 🙂

Best of luck with your site,
George

[George]

No problem—best of luck with your customizing and tinkering! 🙂

— George

[George]

Glad to hear it!

Cheers,
George

[George]

Hey Kevin,

Sorry to hear about these issues on your site! What you describe is definitely not normal behavior, so I took a closer look at your events page to see if there were any code conflicts on the page that might be causing this.

There are, indeed, some JavaScript errors on your page.

Two of them were coming from a plugin on your site called “jQuery Updater.” Does that sound/look familiar? If so, and this is indeed a plugin on your site, try deactivating it and then check on the issue again on your events page. In this state, when you switch to Map View, does the issue persist?

If this alone does not help, then can you do the following two steps:

1. Share your system information with us, which you can learn how to do in this guide: https://theeventscalendar.com/knowledgebase/sharing-sys-info/.

2. Do all of the steps in this troubleshooting guide → https://theeventscalendar.com/knowledgebase/testing-for-conflicts/. Check on the issue after EACH STEP in the process and see if anything changes along the way!

Let us know what you find!

Thanks,
George

[George]

Hey Kristine,

Thanks for reaching out. Unfortunately, at this time putting the categories in the top menu of the page would be the only way to achieve some sort of submenu like in your screenshot.

This has the flaws that you describe—namely that it shows up everywhere on your site, not just the calendar page—but there is no other option at this time.

If you are clever with custom code, or willing to hire a professional to write custom code for you, then of course just about anything is possible! 🙂 But in terms of out-of-the-box features or simple options-panel settings and the like, there is no way to pull off what you describe here.

Sorry to disappoint!
George

[George]

Hey R.

At this time a subpage cannot be used for the main events page. 🙁

Sorry to disappoint!
George

[George]

Hey Joachim,

Thanks for reaching out. I’m really sorry to hear about these problems.

We unfortunately have a few known bugs related to ticket stock that we are actively working—it sounds like those are bugs causing the most trouble here.

You ask if there’s a way to modify these numbers from the database, and the answer is technically “yes”, but there’s not way of confirming that those number changes would “stick” as you set them; in other words they could easily be overwritten again to the buggy quantities. 🙁

One thing that might help here is to learn more about your site’s environment—can you share your “System Information” with us? Here’s how to do that → https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Thank you,
George

[George]

Hey Helmut,

Thanks for giving our plugins a try!

1. can any WP newsletter plugin send a weekly list of newly inserted events?

There is no known plugin that does this at this time—sorry to bear that news! 🙁

2. can inserted events be exported as posts to Facebook?

No, not at this time. We have a Facebook Importer add-on, which lets you pull events from Facebook to your WP site—but at this time there are no tools for doing the opposite.

Sorry to disappoint! Let me know if there’s anything else I can try to help with.

Sincerely,
George

[George]

Hey Bart,

Sorry to hear about the confusion here!

I will address your three questions to try and lead to a more useful RSVP form.

---

1) Would it be possible to add an explanation above the form so we can explain people what to do?

YES, but only with custom coding. 🙁 We cannot help with custom code, so if you are curious about adding this explanatory text to your template files, you would need to do it using the methods described here → https://theeventscalendar.com/knowledgebase/themers-guide/

The specific file you would be customizing and adding the message to is this one:

src/views/tickets/rsvp.php

You could theoretically also add the explanation using CSS3 pseudoelements. It’s a bit of a “hack” but an easier method if you’re not comfortable with the method shared above. To this, you would add CSS like the following to the bottom of your theme’s style.css file. The explanation goes between quotes for the content value below. For example:


.tribe-events-tickets.tribe-events-tickets-rsvp::before {
clear: both;
display: block;
float: left;
width: 100%;
content: "To RSVP for this event, select the number of attendees on the left. This selection will reveal some fields which you will need to fill out, which request some basic personal info. We'll use that to reserve your seat, and will see you at the event!";
}


---

2) Can we have the fields appear by default (and not only after you change the number of tickets from 0)

YES—add CSS like the following to the bottom of your theme’s style.css file.


.tribe-events-tickets .tribe-tickets-meta-row {
display: table-row !important;
}


---

3) Would it be possible to have the result of the RSVP appear on top of the page? now, it appears at the bottom and if people don’t scroll down the page they might miss the message about success or failure.

This would unfortunately only be possible with extensive code customization using the methods shared above in my reply to your first question. I would recommend checking out those methods and tinkering around a bit.

Best of luck with your customizations!
George

[George]

Hey @kristine,

I actually don’t see the “Screen options” tab in your screenshot—this could be just a result of some cropping or something.

However, there could also be a code conflict on your site that is preventing that tab from showing up. If you cannot find this tab, I would recommend running through the complete set of steps here → https://theeventscalendar.com/knowledgebase/testing-for-conflicts/

After each step in that process, view that same screen in wp-admin and see if the screen options tab appears anywhere along the way. You can learn more about the screen options tab here → https://en.support.wordpress.com/screen-options/

Let me know what you find!
George

[George]

Hey Matt,

I’m sorry to hear about the trouble you’ve had thus far—we ourselves are not available for plugin customizations, unfortunately, but we do maintain a list of great developers here → http://m.tri.be/18k1 (we have no affiliation with any of these folks—they’re simply some well-respected names in the community that we’ve compiled to share in situations like this one).

I hope that list is helpful!

Sincerely,
George

[George]

Hey @Dellydooley,

I don’t have a specific recommendation on those details, unfortunately—I would recommend contacting your web host for some insight onto various performance options on the server level.

Please note that I am not saying that the problem is just your host, or your server—we do have some performance issues with our plugins that we are working hard on improving!

The combination of our code’s limitations, and the limitations of the server itself, together work to make it hard to have 80–90 events per day perform well in most cases.

I hope this information is helpful!
George

[George]

Thank you for this information, @Kristine—there’s nothing that stands out as outright problematic in your information, so after looking at your screenshot I think the core of the issue here is that your Post Type list table for “Events” has too many columns.

This means that the horizontal space for the table cells is limited, so the text is squeezed so much as to be vertical like you are experiencing.

To help with this, you should be able to see a tab in the top-right corner if your wp-admin sreen—the one which you took a screenshot of, I mean.

When you click this “Screen Options” tab, a drawer of check boxes should be revealed. Each check box corresponds to a column—so if you uncheck any unnecessary columns, that should open up space here for the text to display normally.

I hope that helps!

— George

[Author]

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