[George]

I’m sorry to disappoint, Rick. 🙁

I wish you the best of luck with your project nonetheless!

Sincerely,
George

[George]

Sorry to see this, Jürgen!

The change to only two letters should be happening automatically. I checked out your site and there was a JavaScript error on the page, so that might be causing the problem.

To try and determine the source of this error, I would recommend the following two steps:

1. Share your system information with us here, which you can do by following the steps in this article → https://theeventscalendar.com/knowledgebase/sharing-sys-info/

2. Run through the steps here → https://theeventscalendar.com/knowledgebase/themers-guide/. Check on the mobile day names after EACH STEP in that process—anywhere along the way, does the behavior change?

Let us know what you find!

Thank you,
George

[George]

No worries! Thank you for your patience here.

I’ll close this thread for now but don’t hesitate to open a new thread any time if other issues or questions arise. 🙂

Sincerely,
George

[George]

Hey @robokev,

Sorry to hear about this! Can you share your full system information as described in this article? → https://theeventscalendar.com/knowledgebase/sharing-sys-info/

This will help us investigate the problem.

Also, can you share a screenshot of the specific recurrence information for an event on your site with these issues? You can do so by uploading the screenshot to Imgur.com, Flickr.com, CloudUp.com, or any similar image-hosting site; then just share the links to those images here and I’ll take a look.

Thank you!
George

[George]

Sure thing, Jules—sorry for the trouble here! Follow the steps here to get a refund and we’ll take care of that right away → https://theeventscalendar.com/knowledgebase/refund-policy/

Thank you!
George

[George]

Hey McKenzie,

Sorry to hear this!

Can you confirm that both The Events Calendar and Events Calendar Pro are installed and activated on your site?

If you are sure this is the case and still cannot get the Licenses tab to show, then can you share your “System Information” with us? Here’s how to do that → https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Thank you!
George

[George]

Hey Gerald,

I’m really sorry to hear about this!

When you say “the settings tabs are blank”, do you mean just the settings tab within The Events Calendar’s settings pages?

Or settings tabs throughout your site?

---

In either case, if you leave The Events Calendar and Events Calendar Pro activated, but then (temporarily!) deactivate WP Directory, what happens with the settings tabs?

Thank you!
George

[George]

Hey there,

I’m sorry to hear about these problems! I cannot recreate them on my own site, so while you’ve said in the “system information” box “i am on the latest versions of wordpress, the events calendar pro, and community events.”, can you share the full, un-edited System Information from your site with us?

That will help us investigate these issues.

Here’s how to share the system information → https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Please do not remove any data from that information—if you’re concerned about privacy, post that information into a “private reply” here. That way, only you and us on the support team will be able to see the information.

Thank you!
George

[George]

Hey there,

This is indeed, and unfortunately, outside the scope of support we can provide here. 🙁

I would recommend contacting the author of that script for assistance here.

One resource we have that might help is this list of all of the meta keys and names for our various Custom Fields → https://theeventscalendar.com/knowledgebase/wordpress-post-meta-data/

That might be handy.

Also, you mention finding functions for querying custom meta but not updating it—one thing that might help, then, is this function specifically made for updating meta → https://codex.wordpress.org/Function_Reference/update_post_meta

Let me know what thoughts you have about this and if there is anything else we can try to help with!

Sincerely,
George

[George]

Hey @Keith,

By default the cost field tries to limit values to “Free”, or to integers specifically. It does this rather aggressively—to try and allow any string as-is, I would recommend adding this code to your theme’s functions.php file:


add_filter( 'tribe_get_cost', 'cost_show_full_meta_field', 10, 2 );

function cost_show_full_meta_field( $cost, $post_id ) {
$full_cost = tribe_get_event_meta( $post_id, '_EventCost', false );

if ( isset( $full_cost[0] ) ) {
return sanitize_text_field( $full_cost[0] );
}

return $cost;
}


Let me know if this helps!
George

[George]

Hey @Reinhard,

I would recommend adding the following CSS to the bottom of your theme’s style.css file:


.tribe-events-meta-group.tribe-events-meta-group-other {
clear: both !important;
}


I hope this helps—as for whether this is a “bug”, I cannot recreate this problem on my site. It could be related to your theme—to help investigate, can you share your “system information” with us? Here’s how → https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Thank you!
George

[George]

Hi Tobi,

If you tweak the code I shared to this, it will add a “View on Facebook” link after event description content with a link to the event on Facebook:


add_filter( 'the_content', 'tribe_auto_add_FB_link_after_content' );

function tribe_auto_add_FB_link_after_content( $content ) {

if ( ! tribe_is_event() )
return $content;

$meta = get_post_meta( get_the_ID() );

if ( ! isset( $meta['_EventOrigin'][0] ) || 'facebook-importer' !== $meta['_EventOrigin'][0] )
return $content;

if ( empty( $meta['_FacebookID'][0] ) )
return $content;

return $content . sprintf( '
View on Facebook', absint( $meta['_FacebookID'][0] ) );
}

This will not add the link in Month View tooltips, for example, or on excerpts—only after single-event descriptions. If you would like to add the link to those other locations, that is unfortunately a more complicated customization and is too far outside the scope of our support for further code-customizing assistance.

I hope this all helps regardless, and wish you the best of luck with your code customizing!

Cheers,
George

[George]

Thanks for this information Erick!

Custom fields that exist by way of ACF or other means may not be fully supported here—and we currently have no code that specifically ensures support for third-party custom fields.

However, I have just done some thorough testing with a recurring event series on my own site; the series is made of daily events for more than a year, so there are hundreds and hundreds of event instances.

If using PRO’s specific “Additional Fields” feature, as long as you let the “generating event data” loading screen finish its process, then I found no issue with either the initial generation of value for this field, OR with changing this field via “Edit All.”

In other words, on initial creation of the events, 100% of the events had the Additional Field’s value generated fine.

When updating the series via “Edit All,” 100% of the events received the updated value without issue.

I hope this information is helpful. We unfortunately do not support non-standard ways of generating recurring events, and cannot guarantee support in this way for ACF Fields or other custom fields—but I can confirm that our own implementation of “Additional Fields” works well.

Thank you,
George

[George]

Glad to hear it! Thanks for your patience, @lishal!

🙂

[George]

Hey Gregory,

I definitely understand your frustration and am not just trying to “shrug off” responsibility and send you chasing down different support channels!

At this time, the CSS solution you shared is the best one I can think of.

I have explored our own code to try and find a place where the global post is being overwritten in a way that I described earlier, or some other obviously-problematic bit of code, but I cannot find this in our own code.

And so the problem is that the carousel code is getting data from the wrong place.

We do not make the carousel code, so unfortunately seeking help from them or the theme author who added it is the best step towards getting a technical fix there.

OR, you can just hide the sponsors on the submission page as you’ve done—a bit of a workaround, and I fully admit that this is not an ideal situation, but these two options are the best two options at this time. 🙁

I’m sorry to disappoint, @Gregory!

Sincerely,
George

[Author]

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