[George]

Hey Christopher,

I’m sorry to hear that you, too, are having issues here after updating!

You describe your issues as follows:

But I actually don’t see any next or previous month. So no spinning wheel or whatever, they just don’t appear.

Do you mean that you don’t see any previous- or next-month buttons to begin with? If so, then can you open a new thread about this issue? And in doing so, can you post your “system information” with that new thread? Here’s how to do that → https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Thank you!
George

[George]

Hey @Val,

Apologies for the delayed reply here! Really sorry about that—we normally get a reply out within 24 hours of every post.

In regards to your questions, our plugins can indeed do the things you list. ⚠️ However, it’s important to note that all of the “hourly slots” would need to manually created—every day— where each “slot” is one singular event, not a recurring event, because you want to sell tickets and tickets can only be sold on singular events at this time.

But yes, you could create two ticket types: “Junior” and “Senior”, or any other combination of types with different prices and such. Then, yes, visitors to your site can choose which type they would like to buy and buy that.

I hope this information is helpful—let me know!

Thanks,
George

[George]

Hi Diane,

Thanks for this update.

What is the status with the version numbers of software on your site? Can you share your current “System Information” on this thread so I can see the current state of things? Here’s how to do that, for reference: https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Thank you,
George

[George]

Glad to hear it, thanks Adam!

[George]

Hey Jeremy,

We unfortunately do not offer support over email. We announce features and such on http://theeventscalendar.com/blog, though, so for features like these ones, if you’re keen on staying up-to-date with our products features that blog is an excellent place to keep track of updates.

If you have any further questions here, let me know! 🙂

— George

[George]

Hey Jessica,

Sorry to hear that you’re having these issues! Can you share a link to the specific thread where you saw these questions that you answer here in your first post? The “You cannot edit tickets created before the update”, “You can create and edit new events”, “Is this true for RSVP tickets as well”, etc. questions.

I’m just curious about where you saw these specifically, and will keep track of both of these threads so that we can effectively update all affected customers!

Thank you,
George

[George]

Hi @Stratejusinc,

I agree very much that our plugins should not load files where they’re not needed. We’ve done a decent job of this in the past, but as the plugin’s grown and changed this seems to have gotten out of hand again.

I have just created a high-priority bug ticket for this and we can hopefully see an official fix for this in the coming weeks.

I do not have a specific ETA for when that fix will arrive, unfortunately; also, while I will try to provide a code-based solution now, before the official release of a fix, I cannot guarantee that we’ll be able to do that here. It’s a complicated code customization to make to preserve all Calendar functionality completely, but then selectively ensure it doesn’t load on non-Calendar-feature pages.

That being said, here is an attempt to do that:

add_action( 'init', 'try_to_disable_tribe_scripts_on_home' );

function try_to_disable_tribe_scripts_on_home() {
if ( is_home() ) {
remove_action( 'wp_enqueue_scripts', array( 'Tribe__Events__Pro__This_Week', 'styles_and_scripts' ) );
}
}


Try adding this to your theme’s functions.php file.

I hope this helps temporarily, while we work on an outright and official fix in our plugins.

Thank you,
George

[George]

Hey @Joel,

I’m really sorry to report this, but this is actually a known bug we introduced in our last release and are working hard to fix.

I’m sorry about this!

Stay tuned to this thread; I will post when there is news regarding the fix and the update in which it will be delivered.

Thank you,
George

[George]

Hey Michael,

Thanks for reaching out!

There is not a 4.1.0.1 release for Events Calendar Pro—there is only one for The Events Calendar. This is fine! As long as the first two numbers in the plugin version match—4.1.x—it is fine.

There may be updates for one plugin at a time and that’s fine—just wanted to clarify this.

Current Versions:
• Events Calendar Pro: 4.1
• The Events Calendar: 4.1.0.1

As for your actual issues, can you clarify what’s happening with the widgets? If they are broken, can you share links to the specific pages where there are broken widgets and such?

If you’ve removed the widgets for now because they’re broken, can you temporarily add them back to the page so that I can see their brokenness in person? I will take a look and try to see what the issue is.

Also, can you share your System Information? Here’s how to do that → https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Thank you!
George

[George]

Hey Sven,

When you see the “Customizing Styles”, can you clarify which specific thing you are referring to?

Are you referring to CSS you’ve added in the past? Or are you referring to the “Customize” option that comes up in the theme option?

I just want to be 100% sure I know that you’re referencing so that I can best help out! 🙂

Thanks,
George

[George]

Hey John,

I’m sorry to hear about these display issues! You should indeed be able to fix this—to do that, can I first get a better sense of the issue by looking at your scroll bar problem live? Share a link to where this is visible on your site, if possible. I’ll take a closer look.

Thank you!
George

[George]

Hey @joe,

I’ve been doing some digging here, and while we do have a definitive bug here, I myself am not recreating these issues.

Can you share some extra information around the behavior of things here? It will help us continue the investigation.

1. You say, “F the first time I edit each event since the update, the stock for that event resets to zero.” Can you elaborate on these steps a bit? Did you edit the description of the event or something, for example, then click “Update” for the event, and then after the update the stock was reset to zero?

2. Is the event that has this issue an event you created before updating to 4.1?

3. If you create a brand new testing event (with just free tickets, for example, just for testing), do you have the same issue?

Thank you!
George

[George]

Hey @saha,

I’ve been doing some digging here, and while we do have a definitive bug here, I myself am not recreating these issues.

Can you share some extra information around the behavior of things here? It will help us continue the investigation.

1. You say, “For some reason the tickets available reset itself to zero making the tickets be listed as out of stock.” When did this resetting happen? Did you edit the description of the event or something, for example, then click “Update” for the event, and then after the update the stock was reset to zero?

2. Is the event that has this issue an event you created before updating to 4.1?

3. If you create a brand new testing event (with just free tickets, for example, just for testing), do you have the same issue?

Thank you!
George

[George]

Hey @joe,

I’m really sorry to hear about this!

This is a bizarre bug we have found and are working hard on a fix for this. Stay tuned to this thread—I will be posting an update here as soon as possible with news about the bug and about the fix.

Thank you,
George

[George]

Hey @saha,

I’m really sorry to hear about this!

This is a bizarre bug we have found and are working hard on a fix for this. Stay tuned to this thread—I will be posting an update here as soon as possible with news about the bug and about the fix.

Thank you,
George

[Author]

Posts