[George]

Interesting—sorry to hear about this issue!

Can you share both a link to that specific .ics file and your “System Information” with us? Here’s how to share your system information → https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Thank you!
George

[George]

Hi Mike,

Can you clarify what you mean here? Sorry for my misunderstanding!

If you want to download The Events Calendar, head to wordpress.org/plugins/the-events-calendar

If you want to download a premium plugin that you have purchased a license for, head to http://theeventscalendar.com/my-account/downloads

Thank you!
George

[George]

Hey Jason,

Thanks for reaching out!

There is unfortunately no feature in any plugin at this time that would automatically import Eventbrite events. 🙁

As for your question about pricing—prices are indeed per add-on. Nothing comes with Events Calendar Pro other than Events Calendar Pro itself, so each additional add-on is its own license, its own cost, and so on. The only exception to this are some bundled packages of our add-ons which you can find here → http://theeventscalendar.com/bundles

I hope that helps!
George

[George]

Hey Mike,

Before even addressing your various points about the home page, I wanted to address what is, ironically enough, the trickiest part of all of this:

Each theater would need a dedicated calendar (26 in total), to display on a page dedicated to that theater. This I assume is easy, yes?

We actually DON’T have any features that support embedded calendars—whether on the home page or on different pages for different theaters, etc.—and so this feature alone is actually very difficult to implement on your site. You would have to custom-code extensively to pull this off.

The home page stuff is actually almost already entirely possible with our various widgets in Events Calendar Pro—but having a different calendar for each theater is not possible with any of our plugins out-of-the-box. 🙁

I’m sorry to bear this news!

Sincerely,
George

[George]

Hey John,

Sorry to hear this!

I took a look and noticed something in the AJAX response in the console while viewing your site, so while this might sound weird and unrelated, I’m curious:

Your site’s events slug is /events—do you also have a Page in your wp-admin that is titled “Events”, and so it, too, is trying to existing at the /events URL on your site?

Head into your wp-admin and look for any pages that might be titled Events and/or otherwise are trying to use the slug /events. If you find such a page, delete it or change its slug to something other than /events. You cannot have a page and The Events Calendar itself trying to use the same /events slug. This will cause issues and seems to be an issue here with your specific problems.

Let me know if this helps!
George

[George]

Thanks for reaching out, Joe. These are our “Pre-sales questions” forums—for technical support, can you log into your account on this site and post in a premium forum if you have a premium license?

If you don’t have a premium license, then please post your support question in our free support forums for The Events Calendar at http://wordpress.org/plugins/the-events-calendar.

Thank you! I will be closing this thread itself to facilitate the above actions.

— George

[George]

Hi there,

These sorts of changes would unfortunately require custom CSS, which we are not able to help with. 🙁 For more information on what sorts of things count as “support” and what things don’t, check out this page here → https://theeventscalendar.com/knowledgebase/what-support-is-provided-for-license-holders/

Now, that being said, I’m happy to take a quick look here and recommend some basic changes you can make, just to get the ball rolling. You will have to take the reins on getting things “just right”, but I’ll show you the basics.

Can you share a link to an actual page on your site where the ticket quantity field and such are visible? I’ll take a look and recommend some changes you can make. 🙂

Cheers!
George

[George]

Hi Matthew,

When you create these orders manually, do you leave their payments “pending” or something other than “complete”?

If so, then what happens once you make the orders “complete” and confirm that there are no pending payments for that order?

— George

[George]

Hey @Rob,

Thanks for reaching out!

This an interesting situation—to be clear, are you trying to use the same event post from last year?

If you create a new event for this year, it will have a fresh and clean Attendees List for just this year, without affecting the Attendees List of the previous year’s event.

If this is not an adequate solution, can you elaborate a bit on why not and why you’re trying to use the same event?

Unfortunately, there is not really any other option than checking-in someone on the List or leaving them un-checked-in. There’s no third possibility at this time. 🙁

— George

[George]

Hey Arto,

Thanks for reaching out!

Unfortunately, at this time there is no way to change the default functionality of our recurring events. What you describe here is exactly how the feature is described, and is the only way things will work at this time:

Then I click on it and only see the date of the first event (1st April) again. Only when I click on “See all” do I see both days

I’m sorry that this default behavior is not quite ideal for the needs of your site. You can, in theory change this behavior in some way, doing so would unfortunately require many code customizations to implement. 🙁 You would have to write that custom code yourself or hire a professional developer to write the code for you. We have a list of great developers here → http://m.tri.be/18k1 (and have no affiliation with any of these folks—they’re simply some well-respected names in the community that we’ve compiled to share in situations like this one).

Sorry to disappoint, @Arto! Let me know what you think and if there’s anything else I can try to help with.

Thanks!
George

[George]

Hi @tucsonspeedway,

Thanks for reaching out! I’m sorry to bear this news, but what you describe is unfortunately not possible. 🙁

Sorry to disappoint—let me know if there’s anything else I can try to help with!

Sincerely,
George

[George]

Hi Mary Anne,

Thanks for reaching out. It seems like this stylesheet is actually NOT loading on your site. For example, try heading to the file location directly: http://www.tulsaunity.com/wp-content/themes/outreach-pro/outreach-pro-child/child-style.css

For me, that’s a 404 and no CSS is actually found.

Just for the sake of testing if you add your actual CSS to the bottom of your Child Theme’s style.css file, do the styles seem to work and add the padding you’re trying to add etc.?

Thank you!
George

[George]

Hey folks,

I wanted to update this thread with some information from our developers, who’ve been taking a close look at some stock-related issues and found something interesting.

The essential takeaway from this review of stock features is this, to quote one of our developers:

We reduce the stock for pending payments to avoid the chance for over-selling a ticket product.

We take this directly from WooCommerce itself. So, at this time there is not a bug here, to the best of our knowledge and after investigating.

Want to ensure proper stock counting when placing manual orders and such? Well, as long as you mark the order “Complete” and ensure that there are NO pending payments or anything, the stock should be updated fine. Otherwise, the stock will be reduced to prevent the over-selling of ticket products.

I hope this information is helpful; if you find that even when orders ARE marked complete, and all payments are complete, stock issues persist, then let us know either here or in a new thread on these forums with a link back to this thread for reference.

We can continue a conversation and investigation from there.

Thank you for your patience with this!
George

[George]

Hey folks,

I wanted to update this thread with some information from our developers, who’ve been taking a close look at some stock-related issues and found something interesting.

The essential takeaway from this review of stock features is this, to quote one of our developers:

We reduce the stock for pending payments to avoid the chance for over-selling a ticket product.

We take this directly from WooCommerce itself. So, at this time there is not a bug here, to the best of our knowledge and after investigating.

Want to ensure proper stock counting when placing manual orders and such? Well, as long as you mark the order “Complete” and ensure that there are NO pending payments or anything, the stock should be updated fine. Otherwise, the stock will be reduced to prevent the over-selling of ticket products.

I hope this information is helpful; if you find that even when orders ARE marked complete, and all payments are complete, stock issues persist, then open a new thread on these forums with a link back to this thread for reference.

We can continue a conversation and investigation from there.

Thank you for your patience with this!
George

[George]

Hey folks,

I wanted to update this thread with some information from our developers, who’ve been taking a close look at some stock-related issues and found something interesting.

The essential takeaway from this review of stock features is this, to quote one of our developers:

We reduce the stock for pending payments to avoid the chance for over-selling a ticket product.

We take this directly from WooCommerce itself. So, at this time there is not a bug here, to the best of our knowledge and after investigating.

Want to ensure proper stock counting when placing manual orders and such? Well, as long as you mark the order “Complete” and ensure that there are NO pending payments or anything, the stock should be updated fine. Otherwise, the stock will be reduced to prevent the over-selling of ticket products.

I hope this information is helpful; if you find that even when orders ARE marked complete, and all payments are complete, stock issues persist, then open a new thread on these forums with a link back to this thread for reference.

We can continue a conversation and investigation from there.

Thank you for your patience with this!
George

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