single event import goes nowhere?

[dswiese]

Trying to import a single event from an ics file. no feedback that it didnt import, but def not finding it when I search my event listing.
Not sure where to start looking for a log file?

[George]

Interesting—sorry to hear about this issue!

Can you share both a link to that specific .ics file and your “System Information” with us? Here’s how to share your system information → https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Thank you!
George

[dswiese]

This reply is private.

[George]

No problem—this thread will remain open. When you’re back, can you share both a link to that specific .ics file and your “System Information” with us? Here’s how to share your system information → https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Thanks!
George

[dswiese]

This reply is private.

[George]

Hey @dsweise,

Thanks for this information! While it shows that your installed plugins are up to date, it shows that you have a bunch of add-ons to The Events Calendar on your site, but not The Events Calendar itself.

This plugin is required for add-ons to it to work.

So, please install and activate The Events Calendar on your site and let me know if that seems to affect these issues at all. → http://wordpress.org/plugins/the-events-calendar

Thank you!
George

[dswiese]

Thats a bit strange considering its never been deleted and I def have the calendar on my site

http://datethyme.com/?p=1836

next step: I will delete and install a fresh download of the plugin.

[George]

Thank you! Deleting and then installing a fresh copy is a great step—let us know if that makes any impact here.

— George

[dswiese]

I have re-installed both The Event Calendar and The Events Calendar Pro plugins again.

Still no results – is it possible to find a log file, or turn on debug for the ical importer?

Please take note that the previous system information does show all the needed plugins installed

The Events Calendar PRO version 4.1.1 by Modern Tribe, Inc.(http://m.tri.be/20)
….
The Events Calendar: iCal Importer version 4.1.1 by Modern Tribe, Inc.(http://tri.be)
The Events Calendar version 4.1.1 by Modern Tribe, Inc.(http://m.tri.be/1x)
The Events Calendar: Facebook Events version 4.1 by Modern Tribe, Inc.(http://m.tri.be/22)
The Events Calendar: Filter Bar version 4.1 by Modern Tribe, Inc.(http://m.tri.be/25)
The Events Calendar: Venue/Organizer Shortcodes version 1.0 by Modern Tribe, Inc(http://theeventscalendar.com)

[George]

Thanks for this, @dswiese,

I’m really sorry about missing The Events Calendar in your list the first time! I don’t know how that happened—I searched for it to no avail, but it’s clearly there, so apologies for this mistake on my part.

---

1. Your system information shows that your events slug is /events. To help ensure no issues with this URL slug, can you head into the “Pages” section in your wp-admin and look for a page titled “Events”? If you find a page titled “Events”, or just using the /events slug period, delete this page or change its slug to something other than /events.

Do you find any such page? And does deleting or renaming it help at all?

---

2. If the answer to both questions there in #1 is “no”, then unfortunately—because I cannot recreate this issue yet—the only recommendation I can think of from here would be to run through the complete set of troubleshooting steps outlined here → https://theeventscalendar.com/knowledgebase/testing-for-conflicts/

Perform a test import after EACH STEP of that process—does the behavior change anywhere along the way?

I’m sorry that this test is the best one available right now, but I hope it yields some useful results as it tends to do that.

Thank you for your patience here!

Sincerely,
George

[Support Droid]

This topic has not been active for quite some time and will now be closed.

If you still need assistance please simply open a new topic (linking to this one if necessary)
and one of the team will be only too happy to help.

[Author]

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