[George]

Hey Robert,

I’m sorry to hear about these issues!

It seems like the issue happening with the AJAX features, specifically. To help me investigate a bit more closely, can you share your system information with us?

Here’s how → https://theeventscalendar.com/knowledgebase/sharing-sys-info/

I will use this to see if I can rule out some factors for this problem, and then do some testing of my own to see if I can recommend a solution.

Thank you!
George

[George]

Sorry to see this behavior, @Sean. Can you post your system information to help me investigate a cause of these issues?

Here’s how to share that information → https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Thank you!
George

[George]

Hi David,

Thanks for reaching out! I see that you have a business license for Events Calendar Pro, but a personal license for Community Events.

These are not interchangeable, and unfortunately at this time each product license only comes with “seats” for that specific license. So even though you might have, for example, two sites left on your Events Calendar Pro license, these cannot be transferred to make more room for sites for Community Events.

I’m sorry to disappoint! And I’m also sorry if what I wrote here does not address your specific question; if that’s the case, then can you clarify your question a bit more? I’ll try my best to provide a better answer! 🙂

Thank you,
George

[George]

Hey Pascal2000,

Custom coding is indeed required here, but we unfortunately cannot help with that coding. 🙁 I’m sorry to disappoint!

Read more about the scope of product support here → https://theeventscalendar.com/knowledgebase/what-support-is-provided-for-license-holders/

So to implement the features you describe, you would have to write that custom code or hire a professional developer to write the code for you. We have a list of great developers here → http://m.tri.be/18k1 (and have no affiliation with any of these folks—they’re simply some well-respected names in the community that we’ve compiled to share in situations like this one).

Sincerely,
George

[George]

Hey @Kate,

This is actually because of a bug in our last release, and while we have this fixed for the next release, to get things working in the meantime you can add the following code snippet to your theme’s functions.php file:


/**
* Adds email and name columns to the attendee export data (CSV only).
*
* Filters via the tribe_events_tickets_attendees_csv_items hook; intended for use
* with the initial 4.1 release of Event Tickets only.
*
* @param array $items
* @return array
*/
function attendee_export_add_purchaser_email_name( $items ) {
$count = 0;

foreach ( $items as &$attendee_record ) {
// Add the header columns
if ( 1 === ++$count ) {
$attendee_record[] = 'Customer Email Address';
$attendee_record[] = 'Customer Name';
}
// Populate the new column in each subsequent row
else {
// Assumes that the order ID lives in the first column
$order = wc_get_order( (int) $attendee_record[0] );
$attendee_record[] = $order->billing_email;
$attendee_record[] = $order->billing_first_name . ' ' . $order->billing_last_name;
}
}

return $items;
}

add_filter( 'tribe_events_tickets_attendees_csv_items', 'attendee_export_add_purchaser_email_name' );


Sorry for the trouble!
George

[George]

Hi Mylissa,

Thanks for reaching out. I’m sorry to say that there is unfortunately no widget or shortcode version of the Photo View. 🙁 It only exists on the main events page like you linked to; it cannot be reproduced on any other views.

Sorry to disappoint! Let me know if there’s anything else I can try to help with.

Sincerely,
George

[George]

Hi Rory,

You (or someone else on your team) posted this same question in this thread over here → https://theeventscalendar.com/support/forums/topic/double-heading-for-community-event/

I’ve responded in that thread, check it out!

To keep things organized I will close this thread so that our conversation stays in just one thread.

Thank you,
George

[George]

Hi there,

Thank you for reaching out. These forums here are our “Pre-sales Questions” forums, so we unfortunately cannot field technical support questions here.

It doesn’t currently appear that you have a premium license with us. If this is wrong, and you do have a premium license with us, then apologies for my misunderstanding!

However, in that case please log into the account on this site that has your premium license, and then post this question in a premium support forum.

If you indeed do not have a premium license, then please post your question in our free support forums here → http://wordpress.org/plugins/the-events-calendar

We check those forums a bit more than once per week, so hopefully we will be able to get to your question there.

Thank you,
George

[George]

Hi there,

We unfortunately cannot help with design customizations. Check out this page to learn more → https://theeventscalendar.com/knowledgebase/what-support-is-provided-for-license-holders/

We also only field pre-sales questions here in the Pre-Sales Questions forum, so for technical support please log into your premium-license account on this site and post in a premium forum. If you do not have a license, please post your technical support questions into our free forums here → http://wordpress.org/plugins/the-events-calendar

Thank you!
George

[George]

Hey there,

I see that your licenses are a part of the Nonprofit program. There is no customer support for Nonprofit licenses, so you will not have access to any of the premium forums.

Thank you,
George

[George]

Hey there @Nick,

I took a look and it seems like the only way to fix this would be to increase the width of the various tab panes. I would recommend contacting the folks at Avada to see if they can help do that. It will likely require custom CSS, unfortunately. 🙁

Adding this to the bottom of your theme’s style.css file might help, for example:


.tab-pane.fade.active.in {
width: 100% !important;
}


That might not be perfect, though, so for refinement to get things looking just right, reach out to the Avada folks. If you’re happy to tinker with CSS on your own, definitely check out a [free!] tool like Firebug if you use FireFox, or the Developer Tools for either Safari or Chrome. They have “Inspector” tools that let you zoom right over the element whose styles you want to change, like the tab panes in this situation.

Best of luck with your customizing!
George

[George]

I’m sorry to disappoint, @Li, but there’s no straightforward way to change the word “ticket” to something else at this time. 🙁

Sorry to bear that news! Let me know what you think and if there’s anything else I can try to help with!

Sincerely,
George

[George]

Hey Paul,

Thanks for reaching out.

First, I see a ton of licenses in your account—can you explain why you have so many license? Just curious!

Next, can you share the website for the hosting company you are referring to? I’m just curious who this company actually is.

Thank you,
George

[George]

Hey Cory,

Thanks for reaching out. The issues you describe here are interesting. To help me investigate, can you do the following two things?

1. Share links to where there is a “blog tag feed” on your site with events.

2. Share your system information—here’s how: https://theeventscalendar.com/knowledgebase/sharing-sys-info/

I’ll take a look at the information in both things and proceed from there.

Thank you!
George

[George]

Hey Pascal,

We have no specific plans to integrate with any non-standard WordPress theme features. Sorry to disappoint—but we built our code to WordPress coding standards, and can only guarantee support for themes and other plugins that do the same.

Thank you,
George

[Author]

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