[George]

Sorry to hear this, @Christoph!

1. When you say, “But ist is not working,” can you please clarify how the updates are not working? What is happening? Are there error messages? If so, copy and paste the full error messages here.

2. Can you post your site’s complete, un-edited System Information here? You have posted the WordPress version and your theme name, but if possible can you please post the full, un-edited and un-modified System Information for your site to this thread? Here is how to do that ? https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Thanks!
George

[George]

Hey @George,

Thanks for reaching out!

I’m sorry to bear this news, but for both of your queries here the answer is unfortunately, “no”. We don’t have a “default content” option for categories at this time, and it’s not possible to restrict certain categories to be admin-only. 🙁

Sorry to disappoint!
George

[George]

I’m really sorry to hear about this! I don’t have these errors on my own site, so to help investigate a bit, would you mind posting your site’s “System Information”? Here’s how to do that ? https://theeventscalendar.com/knowledgebase/sharing-sys-info/

I’ll take a look at that information and will reach out to our developers for some insight as to why this might be happening in the meantime.

Thank you!
George

[George]

Hey Nathalie,

I’m really sorry to hear about this!

I cannot reproduce this issue on my own site, so I’m wondering—did this happen only after trying to update the plugins?

Also, are you able to access any parts of your site? Your wp-admin, for example?

Thank you!
George

[George]

Hey Pau,

Our single event templates already show all of that information. Check out this single event on our demo site to see the standard display of information: http://wpshindig.com/event/coffee-code/2016-06-16/

You’ll see that title, venue, and date and such all display on the single event template.

1. If you have made ANY code customizations to The Events Calendar or Events Calendar Pro, try temporarily disabling these customizations (ensure you have a backup of them!). Once you do this, does the default information display?

2. If not, then can you temporarily activate a default theme like Twenty Twelve or Twenty Sixteen? In this theme, do the single-event templates show all of the correct data like they are designed to do?

Let us know what you find.

And PS—I noticed that your domain name may by problematic:

http://79.170.44.126/ref-spainculturescience.co.uk/event/vamos-festival/

The events slug CANNOT be a subdirectory in the URL. It has to be on the root of the domain name. So, any of these would be fine:

• http://79.170.44.126/event/vamos-festival/
• http://ref-spainculturescience.co.uk/event/vamos-festival/
• http://example.com/event/vamos-festival/

But these will not work and are not supported:

• http://79.170.44.126/subfolder/other-folder/folder/event/vamos-festival/
• http://ref-spainculturescience.co.uk/79.170.44.126event/vamos-festival/
• http://example.com/testing/showcase/event/vamos-festival/
• http://example.com/spainculturescience.co.uk/event/vamos-festival/

☝️ I just wanted to highlight this as it may be causing odd behavior for you on your site.

— George

[George]

Thanks for reaching out, Jess!

A customization would indeed be required here; there haven’t been successful customization snippets posted to the forums thus far, so the best course of action I can recommend would be to hire a professional developer to assist you.

We have a list of great developers here → http://m.tri.be/18k1 (and we have no affiliation with any of these folks–they’re simply some well-respected names in the community that we’ve compiled).

I hope this helps!
George

[George]

Hey @Julien,

Thanks for reaching out. I’m sorry to hear about the conflict!

How did you determine there was a theme conflict?

If you do nothing else on your site except activate a default theme like Twenty Twelve or Twenty Sixteen, do the issues go away?

— George

[George]

Hey @Darren,

Thanks for following up. I’m glad to hear that going back to 4.1.2 was both possible and is a temporary solution for now.

---

⚠️ Now that your site is temporarily up-and-running again, can you post your site’s “System Information” here to help us investigate? Here’s how ? https://theeventscalendar.com/knowledgebase/sharing-sys-info/

---

Troubleshooting the Error Message

The 4.2 updates do not remove that tribe_is_week() function or anything…the tribe_is_week function is there regardless; I cannot reproduce the error you describe; and we have no other reports of the error.

So, here is what I would recommend:

1. Update The Events Calendar first.
2. Then update Events Calendar Pro.
3. What do you find?

If the errors arise again, then I would recommend this:

1. Roll back to 4.1.2
2. Temporarily activate a default theme on your site, like Twenty Twelve or Twenty Sixteen.
3. Update The Events Calendar first.
4. Then update Events Calendar Pro.
5. What do you find?

---

☝️ I’m sorry to recommend all of these steps, along with sharing system information—I just unfortunately cannot think of another useful step here because we cannot reproduce this error, and the function does still exist within Events Calendar Pro.

Thank you!
George

[George]

This reply is private.

[George]

This reply is private.

[George]

Hey Janice,

Thank you for following up. Just to be clear, has the workaround you mentioned resolved this issue for you?

There is unfortunately little we can do in regards to what that other extension is doing with order numbers and all of that, so I just wanted to follow-up here and confirm the status of this issue at this time.

Thank you!
George

[George]

Sorry for misunderstanding that, Janice!

Unfortunately, removing the Security Code is a bit more tricky. To do this, you have to make a custom template file in your theme.

To learn how to do that, first check out the guide here ? https://theeventscalendar.com/knowledgebase/themers-guide/

Override the default template in your theme by creating a file at:
[your-theme]/tribe-events/tickets/email.php

Then, find the original file in Event Tickets. It is located here within Event Tickets:
event-tickets/src/views/tickets/email.php

Copy and paste the WHOLE original file into the custom theme template version.

Then, look for the line of code around line 343 or so. This is where the security code is echoed out into the file. I have highlighted this line of code in this Gist for you as an example ? https://git.io/voOVc

You can then remove this code, or make it invisible, or anything else to satisfactorily modify your email template….

Best of luck with your customizing!
George

[George]

This reply is private.

[George]

Thank you for reporting this, @Abigail!

Just to be clear, now the updates are complete, does that error show up at all anywhere anymore?

Thank you!
George

[George]

Hey @Dwayne,

Thank you for clarifying the nature of the XML file here. This information is indeed important, and you are correct that it means that the tutorial I linked to does not much apply:

It is not an XML export from Events Calendar.. Instead there is a custom post-type in my theme called ‘Events’.

The best option would honestly be to do a manual database dump. You can read online how to do this…there are many ways.

Breaking down the XML file is indeed possible, too, though it is unfortunately not something we are able to help with. 🙁

Also, there are plugins that might help with the migration process. Check out this plugin, for example: https://wordpress.org/plugins/wp-migrate-db/

☝️ I hope this information helps!

George

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