[George]

Hey Domenico,

Thanks for reaching out.

At this time there are unfortunately no features like you describe. Our plugins do not automatically post to any social media sites, or email lists, etc. Those features would have to be achieved by other plugins or custom coding.

I hope this information helps!

— George

[George]

Hey Bob,

Thanks for reaching out.

Events Tickets Plus adds a ticket-creation metabox to the “edit” screen of each individual event. So, if you want to sell tickets for one event, you go into the edit screen for that one event, and create tickets for it.

If you have Event A, Event B, and Event C, you cannot go to one spot and create tickets for all events event. If you want tickets for Event A, you have to go into the edit screen for Event A and create tickets there. Likewise with B and C—you can’t be in the edit screen for Event A and create tickets for Events B and C, and vice versa….

Does this information help? It seems based on your question that you imagine Event Tickets Plus adds a central location from which you create tickets for all events. This is NOT how it works: you add Event Tickets & Event Tickets Plus to your site, and then from there you can create tickets for events while creating or editing each individual event. There is no limit to how many tickets or events you create.

— George

[George]

Hey Steve,

Thanks for reaching out.

We do not have any such shortcodes at this time, but I am happy to share the news that in our very next release—version 4.3—we will be introducing a new shortcode called [tribe_events] that lets you add full calendar views anywhere on your site.

The 4.3 update should be coming within the first week of October, if all goes to plan….

You can read more about the 4.3 update and its forthcoming features here ? https://theeventscalendar.com/a-look-at-whats-coming-in-our-4-3-release/

I hope this information helps!

Sincerely,
George

[George]

Hey Joe,

Thanks for reaching out.

The events pages are technically generated using the get_template_part() function (actually, using our own custom-made version of it, tribe_get_template_part()). So it may indeed be possible—with lots of custom coding and tinkering beyond the scope of customer support—to render a custom /events page or parts of where you’d like.

However, as noted this would be a significant customization to make.

Current workarounds for doing this are covered in this knowledgebase article, which I recommend you check out. And I am also happy to share the news that in our very next release—version 4.3—we will be introducing a new shortcode called [tribe_events] that lets you add full calendar views anywhere on your site.

The 4.3 update should be coming within the first week of October, if all goes to plan….

You can read more about the 4.3 update and its forthcoming features here ? https://theeventscalendar.com/a-look-at-whats-coming-in-our-4-3-release/

I hope this information helps!

Cheers,
George

[George]

Hey Chris,

Thanks for the updates here, and I am glad to hear that things with the recurring event have worked out.

In regards to the custom fields, I do understand that you would prefer these to be in the price section, not the “Other” section. At this time, however, the only support our plugins provide for adding custom fields is to use the built-in functionality I linked you to in the article.

To add custom pricing fields, you would need to write extensive custom code. The level of customization falls far outside of the scope of customer support, unfortunately, but we do have a list of customizers here if you are interested in hiring someone to make custom pricing fields a reality on your site.

Sorry to disappoint on this issue, Chris. Please let me know what you think and if there’s anything else I can try to help with.

Sincerely,
George

[George]

Hey John,

I am sorry to disappoint here, but I tried making this snippet a reality and was unable to. 🙁

The thing is, you can rather easily filter the subject lines of the WooCommerce emails. But it is not easy — and for me thus far, has proven to be not possible — to access event data from this filter. All you need to get is the Event’s post ID, and from that you can query for any event data you want: title, date, start times, excerpts, the last time it was edited, anything at all.

But I just cannot get that event ID from within the filters for the email subject line. 🙁

Sorry to disappoint, John! I thought this would be possible, and it almost is, but I am not able to get the one bit that is most crucial for getting the event date information.

Please let me know if you have any other questions or if there’s anything else I can try to help with.

Sincerely,
George

[George]

This reply is private.

[George]

This reply is private.

[George]

Hey Neil,

Thanks for elaborating a bit here.

There are two main approaches I can think of here:

1. You could make one single event whose start time is the starting time of the first day of the event series, and whose end time is the ending time of the very last event—the third and final event in the series. In other words, one sinle multi-day event that represents the whole series. Then, you can add four different ticket options to this single event. One called “day one”, one called “day two”, one “day three”—and then a fourth option called “all days” or something like that. Then folks can buy whichever option they see fit…

2. Alternatively, you could make 3 different events: one for each of the three days. On each event, then, you would just have two ticket options. For example, on day One you would have a ticket option for just that day, but then also have an option for “all days”.

If option 2 is chosen here, there is unfortunately no way to share the ticket stock of all of the “all days” options. The stock management and attendees management for tickets are only for one event at a time, so you can’t link stocks or attendees for a ticket option over multiple events at this time.

I hope this information helps!
George

[George]

😀

[George]

Hey Michael,

Thanks for reaching out!

I’m admittedly not certain why the overflow issue is happening here — I cannot reproduce this on my own site, for example. In any case, the best solution is to set a minimum pixel height for that iframe. This isn’t perfect, and you may need to play around with the exact pixel value a bit to get things looking just right, but try adding CSS like the following to the bottom of your theme’s style.css file to start:


.eventbrite-ticket-embed > iframe {
height: auto !important;
min-height: 310px !important;
}


Let me know if that helps!
George

[George]

Hey Emily,

I’m really sorry to hear about this!

I looked at the lines of code referenced in this errors and am a bit puzzled about these errors — I certainly don’t see a pattern in what might be causing the errors, for example. We also don’t have any reports of these errors from other customers.

So, with this in mind I would recommend the following steps:

• First, contact your web hosting provider and request an increase of the allowed memory size for your WordPress installation. If you are managing your server on your own, there is a good guide for increasing these values from WPMUDev here.
• If increasing the limits lets you get into your site’s wp-admin, then while you’re in there can you please get your site’s System Information and share that with us? Here is how to do that → https://theeventscalendar.com/knowledgebase/sharing-sys-info/
• If increasing the limits does NOT help, then I would recommend accessing your site’s server via FTP and deleting the /events-calendar-pro directory from /wp-content/plugins. This will NOT erase any event data. Once Events Calendar Pro is gone from your site, try accessing the wp-admin again.
• If these steps let you get into the wp-admin, can you then share the system information as recommended above? And per these instructions: https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Thank you!
George

[George]

This reply is private.

[George]

Hey Chad,

Thank you for your patience and cooperation here.

You have nearly 9,000 events, which is a lot. If you are experiencing poor performance, it is likely resulting from the quality of web hosting you are using. Are you using super-charged, excellent web hosting? Cheap shared-server hosting? This matters greatly. We definitely are working to improve the performance of our plugins, and our code is somewhat to blame and can be approved.

However, if you are experiencing awful performance and server timeouts, then most of this is likely happening because of your server and web hosting configuration.

I understand your frustration with the pace of support and am genuinely sorry for the inconvenience of that. To make each reply more efficient, I am going to ask multiple questions and recommend multiple things here as follows. Can you please address each question in your reply? Thanks!

---

1. Can you please clarify what hosting company you are using to host your site? If it is a hosting company, what tier of hosting from that company, specifically, are you using? Please share a link to their website. If you are hosting the website on our own server, let us know.

2. Can you please ensure that your sites are using the most recent version of The Events Calendar and Events Calendar Pro? The most recent version of The Events Calendar is 4.2.7. The most recent version of Events Calendar Pro is 4.2.6. On the site you shared system information for, the sys info shows version 4.0 for both plugins.

3. Can you please clarify in what time-span these 8,000+ events take place? Are they all in one month, for example? Two months? Over five years? etc.

Thank you for your patience with all of this, Chad. We will try to provide expedited support times on this thread despite the approaching weekend.

Sincerely,
George

[George]

This reply is private.

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