Weekly recurring event appears on calendar every day, multiple times per day?

[Mike DiNardo]

Hi, I just purchased the Events Calendar Pro version. I was anxious to be able to enter recurring events for programs. I entered an event to occur for 12 weeks on Thurs. mornings from 9:15-10am and now, in the calendar view, the event appears on each day and 1x per day for the first week, 2x the second week, 3x the third week, etc. I read a post dated in January 2016 in which someone was having similar problems but it was unresolved and closed to new responses. It seems this is still an issue. Also, is there a way yet, other than including a range, to specify tiered pricing for events? Can I add fields to the plugin? i.e. $price2 = x; $price3 = y; etc? I’m including a screenshot below of the calendar problem. The pricing is significant for us because we have 3 pricing levels – residents, school district and out-of-district for every program we offer.

[George]

Thanks for reaching out, Chris—I’m sorry to hear about these issues.

To get started here, I will address your questions in reverse order. You ask about adding fields to events. In Events Calendar Pro, yes, you can add additional fields—please consult the guide here to learn how to do this ? https://theeventscalendar.com/knowledgebase/pro-additional-fields/

Let’s focus on your recurrence issues first for now—if you have further questions about Additional Fields, we can come back to those once the recurrence problems are fixed.

In regards to those recurrence problems, to help us get started on the investigation here can you share a screenshot of the “Time and Date” section of the edit screen for this event? To clarify, this “Time and Date” section is where the recurrence rules are configured. So for the event here that is not recurring correctly, share a screenshot of the complete “Time and Date” section to show its complete recurrence configuration. Here is an example of what a “Time and Date” screenshot would look like → https://cldup.com/JLJmZjrBFx-3000×3000.png

I’ll take a closer look at the details and we can go from there!

Thanks,
George

[Mike DiNardo]

Hi George,

Attached is the screen shot of the edit screen. Note: when I went to edit the event, the event is now 12 different events – the end dates of which are each wrong. A screen shot of this is attached as well. I selected the first of the twelve to edit.

Thanks,
Chris

[Mike DiNardo]

Whoops! The second screen shot is attached this time

[Mike DiNardo]

After reading the posts here (scroll to Francisco) and here, I decided to delete the event and begin again. From Dashboard > Events, I selected every instance of the event and Trashed them (I then emptied the Trash). I created the event anew and set the date start and end time of the first event; but this time, instead of using the intuitive Weekly, Monthly etc. recurrence options, I went with the less intuitive Custom option – set the date the recurrence should end (11 weeks from start for 12 weeks in total), set the recurrence interval (weekly) to every (1) week (this seems redundant); checked the day of the week the event recurs on, and the box that indicated event should occur at the same time. Success!

p.s. The option “None” described in the PRO Recurring Events article was not initially available to me.

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ISSUE #2 – Custom Fields – Thanks for the article link – I was able to add the custom fields but they appear under ‘Other’ which is easily overlooked. I’d like the new (price) fields to appear directly under the Price Field, which in my case is a range. Which files would I need to copy and place in child theme to get the new fields to display between the ‘Cost’ and ‘Event Category’ Fields?

[George]

Hey Chris,

Thanks for the updates here, and I am glad to hear that things with the recurring event have worked out.

In regards to the custom fields, I do understand that you would prefer these to be in the price section, not the “Other” section. At this time, however, the only support our plugins provide for adding custom fields is to use the built-in functionality I linked you to in the article.

To add custom pricing fields, you would need to write extensive custom code. The level of customization falls far outside of the scope of customer support, unfortunately, but we do have a list of customizers here if you are interested in hiring someone to make custom pricing fields a reality on your site.

Sorry to disappoint on this issue, Chris. Please let me know what you think and if there’s anything else I can try to help with.

Sincerely,
George

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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