wordpress update / fatal error

[designagency]

hi all–

i’ve just updated wordpress and now seem to be locked out of my site. no matter what i try, im getting an error similar to the following:

Fatal error: Allowed memory size of 103809024 bytes exhausted (tried to allocate 7680 bytes) in /nfs/c02/h08/mnt/41974/domains/rihumanities.org/html/wp-content/plugins/events-calendar-pro/src/Tribe/Recurrence/Scripts.php on line 32

or

Fatal error: Allowed memory size of 103809024 bytes exhausted (tried to allocate 30720 bytes) in /nfs/c02/h08/mnt/41974/domains/rihumanities.org/html/wp-content/plugins/events-calendar-pro/src/Tribe/Geo_Loc.php on line 265

or

Fatal error: Allowed memory size of 103809024 bytes exhausted (tried to allocate 7680 bytes) in /nfs/c02/h08/mnt/41974/domains/rihumanities.org/html/wp-content/plugins/events-calendar-pro/src/Tribe/Recurrence/Old_Events_Cleaner.php on line 26

the only thing that changes is the events calendar directory that the error points to. now, the front end of my site seems to be ok (which im super confused by) so im not in utter panic. that said, i still need to get into the admin section of my site and have no idea what to do.

any advice?

thanks,
emily

[George]

Hey Emily,

I’m really sorry to hear about this!

I looked at the lines of code referenced in this errors and am a bit puzzled about these errors — I certainly don’t see a pattern in what might be causing the errors, for example. We also don’t have any reports of these errors from other customers.

So, with this in mind I would recommend the following steps:

• First, contact your web hosting provider and request an increase of the allowed memory size for your WordPress installation. If you are managing your server on your own, there is a good guide for increasing these values from WPMUDev here.
• If increasing the limits lets you get into your site’s wp-admin, then while you’re in there can you please get your site’s System Information and share that with us? Here is how to do that → https://theeventscalendar.com/knowledgebase/sharing-sys-info/
• If increasing the limits does NOT help, then I would recommend accessing your site’s server via FTP and deleting the /events-calendar-pro directory from /wp-content/plugins. This will NOT erase any event data. Once Events Calendar Pro is gone from your site, try accessing the wp-admin again.
• If these steps let you get into the wp-admin, can you then share the system information as recommended above? And per these instructions: https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Thank you!
George

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

Posts