[George]

Glad to hear it Randall! Thanks for the updates here, and sorry for the trouble.

Open a new thread any time if other issues or questions arise! 😀

— George

[George]

Hey Dylan,

I’m sorry to hear about this!

There are a few things to note:

1. At this time, you can’t really use mixed protocols on your site. It has to be all HTTP, or all HTTPS

2. If simply making the site https:// made it impossible to access your site, then it sounds like your SSL certificate itself is not set up correctly. This is a big problem and while I am sorry that it emerged out of working with our plugins, it’s a bigger issue than that and I would recommend contacting your SSL certificate provider’s support team and your web hosting provider’s support team for further assistance on straightening this aspect of your site out.

Please let me know if you are able to contact those support teams and move forward with ensuring your site is probably set up to use SSL!

Thank you,
George

[George]

Nice, glad to hear it Jonathan. Open a new thread any time if other issues or questions arise! 😀

— George

[George]

This reply is private.

[George]

Thanks for the update! And indeed, at this time the same protocol has to be used throughout—front-end and back-end alike…

Best of luck with your site. Open a new thread any time if other issues or questions arise.

— George

[George]

Hey Sascha,

Thanks for reaching out.

When it comes to customizing colors in the Month View, there are two options:

1. First, you can use WordPress’ built-in Customizer. Our plugins integrate with it for a number of color options. You can learn about all of these in detail here → https://theeventscalendar.com/knowledgebase/pro-color-customizer/

2. Next, you can write custom CSS for anything that is not covered by the Customizer. It is true that, as per our support policy, we do not offer support for custom coding. But I still wrote you custom code despite this over in your other thread here, so please check out my reply in that original thread with the custom code I wrote for you.

If you aren’t sure about how to write CSS on your site, then that is the problem here.

Adding CSS is a general web development skill, and not something directly related to our plugins. We have an article on our site that covers how to add code to your site → https://theeventscalendar.com/adding-code-site-youre-not-coder/

Try adding the CSS I wrote for you at the bottom of your theme’s style.css file. I would also highly recommend searching wordpress.org/plugins for plugins that let you add custom CSS—there are many free plugins that enable this, and while we don’t recommend/endorse any specific one, this plugin here looks quite promising for example → https://wordpress.org/plugins-wp/simple-custom-css/

Best of luck with your customizations,
George

[George]

Hey Edgars,

Thanks for updating things here.

---

1. To help us investigate your issues at this point, can you copy and paste your site’s full, un-edited System Information into a reply here as per the “Sharing Information Manually” section of this page → https://theeventscalendar.com/knowledgebase/sharing-sys-info/#sharing-manual

You’ve already shared information, but now that you’ve updated the software on your site that information could be different in ways relevant to these issues.

---

2. In your screenshot it says the last import was 3 hours ago. In the 3 hours since the last import, had there been any new events posted to the original calendar that should have been imported? Or were there no updates to that calendar since the last import which was 3 hours ago? (at the time of the screenshot)

---

3. How much traffic does your site get, roughly? Do you get many people coming to your set every hour, for example? Or is the traffic very very low, like a few people a day at most?

---

Please let us know what you think in regards to each of the three questions above, and we’ll be happy to help!

Cheers,
George

[George]

Hey Doug,

Thanks for your continued patience here.

In your reply above you say:

Good question, but the simple answer is no. I took a screenshot of an event that had already passed. That’s why it was set to draft.

Just to be clear:

1. For any future event you make, does the status always get automatically set to “Draft” like in the above screenshot?

2. For any future event you make, if you change it from “Draft” to “Published” right there in the wp-admin edit screen, save the event, then come back to check on the event a few hours later, is it still “Published”? Or has it been re-set to “Draft”?

This question may sound nit-picking, but is important and could reveal much about the nature of the problems here.

Thanks!
George

[George]

Hey Irina,

Sorry to hear this!

I cannot recreate this behavior on my site, so the first thing I would recommend you do is upgrade all of your The Events Calendar and Event Tickets plugins to their latest versions.

You’re currently using these versions:

• Event Tickets Plus version 4.2.7.1
• Event Tickets version 4.2.7
• The Events Calendar: Filter Bar version 4.2.2
• The Events Calendar version 4.2.7
• The Events Calendar PRO version 4.2.6

Please upgrade to the latest versions which are as follows:

• Event Tickets Plus version 4.3.3
• Event Tickets version 4.3.3
• The Events Calendar: Filter Bar version 4.3.3
• The Events Calendar version 4.3.3
• The Events Calendar PRO version 4.3.3

You can access the latest versions of all plugins here → https://theeventscalendar.com/my-account/downloads/

Updating all plugins to their most recent version is the first step here, before any further steps can be taken; once you’ve updated all plugins listed above, let us know if the issues persist!

Thanks,
George

[George]

Hi Evan,

Thanks for reaching out.

1. You say, “with the Event Element”. What is “Event Element”? Is this another plugin or theme? If so, please link to where you found this on the Internet.

2. We unfortunately cannot help with customizations; please check out this page for more information → https://theeventscalendar.com/knowledgebase/what-support-is-provided-for-license-holders/

3. Despite the fact that we can’t help with customizations, I am happy to at least help with hiding the meta information as this should be a simple customization. Can you please specify what “meta information” you’re trying to hide? Please share a screenshot of the information you want to hide, if possible. You can do so by uploading the screenshot images to this thread. If you have issues with that, you can upload to Imgur.com, Flickr.com, CloudUp.com, or any similar image-hosting site; then just share the links to those images here and I’ll take a look.

Thanks! 😀
George

[George]

Hey Nick,

Thanks for reaching out.

Our plugins themselves do not offer any way to add a secondary thumbnail. So to do this, you would need to:

• Use custom code
• Use another plugin that adds multiple thumbnails

We are unfortunately not able to help with custom code, as elaborated upon here → https://theeventscalendar.com/knowledgebase/what-support-is-provided-for-license-holders/

So if you are not able to write custom code yourself, the only options are to hire someone to write custom code for you or to use a plugin that adds this sort of functionality.

That plugin you linked to looks promising; try it out and tinker around with other plugins if need be. If you have specific issues with those plugins, like they don’t work on Events post types, then contact the support team of those plugins about why their features don’t work on custom post types.

Best of luck with your project!
George

[George]

Hey Sally,

Thanks for reaching out!

This isn’t “not possible”, but unfortunately it is only possible with custom coding or another plugin. We cannot help with custom coding here, as elaborated upon on this page → https://theeventscalendar.com/knowledgebase/what-support-is-provided-for-license-holders/

So if you can do this by way of another plugin, definitely try that out!

Best of luck with your project,
George

[George]

Hey Mike,

Thanks for reaching out.

We unfortunately cannot help with custom coding projects, as elaborated upon on this page → https://theeventscalendar.com/knowledgebase/what-support-is-provided-for-license-holders/

You will have to take the reins on all customizing here with plugin JavaScript.

In quick succession of your main questions, though, to at least address those in brief:

Question 1 — Modifying anything about Isotope in our plugins requires modifying the core plugin JavaScript files directly: our own scripts, and possibly the vendor scripts if necessary.

Question 2 — No, it is not possible to make upgrade-safe template files for JavaScripts at this time. Our template system described in the Themer’s Guide only applies to PHP templates and some CSS files, specifically. If it’s not listed on the Themer’s Guide, it’s not able to be made into an upgrade-safe template file at this time.

Question 3 — As noted above, it’s not possible to replace the default files with our owns without extensive custom coding beyond the scope of plugin support. Enqueuing custom files is also something you’ll have to take the reins on your own. Check out this guide to wp_enqueue_script for more information about enqueueing files → https://developer.wordpress.org/reference/functions/wp_enqueue_script/

---

I’m sorry that we cannot provide in-depth customization-relation support here, Mike.

If you need further assistance with custom code, custom file loading, etc., you may want to hire a professional developer for assistance. We have a list of great developers here → http://m.tri.be/18k1 (and have no affiliation with any of these folks—they’re simply some well-respected names in the community that we’ve compiled to share in situations like this one).

If you have other questions that fall within the realm of license support (which is defined here and here), please let me know!

— George

[George]

Hey there,

I would recommend reading these two Knowledgebase articles on our site that help explain the licensing possibilities for Dev/Staging sites:

• https://theeventscalendar.com/knowledgebase/using-one-license-for-your-live-and-dev-sites/
• https://theeventscalendar.com/knowledgebase/license-key-out-of-installs/

☝️ I hope the information in these articles helps — let me know if you have any further specific questions about this!

— George

[George]

Hey Scott,

This feature has not been added yet but is something we’re working on. There’s no specific release date I could provide, or as an estimate, but we’re working on this and hope to launch support for this some time in 2017, if all goes to plan.

Please let me know if there are any other issues or questions I can try to help with!

Sincerely,
George

[Author]

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