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Good afternoon Oliver,
Thank you for writing back.
We are truly sorry that things did not go well on you installs (and by extension for your customers).
This is definetely not how things typically goes while using our plugins.Furthermore, I truly want to apologize for any misunderstandings that stemmed from this exchange.
I would also like to thank you for your time and cooperation while trying to make this work.Best of luck with your projects.
Best regards,
Geoff B.
Good afternoon Rika,
Thank you for the link.
I have run some tests with your theme on my end, but I was unable to reproduce the issue.
This makes me think that perhaps the problem is else where.Here are a couple of things I would recommend:
- We just released some newer versions of the plugins, you might want to upgrade to see if that helps out.
- Can you tell me approximately how many event you have on your website ?
- Can you tell me if you are using recurring event ? If so, I would advise going in all your recurring events and re-saving them (to rebuild the recurrences). I have seen cases where the recurrences went out of control
- Can you re-save your permalinks ?
You mentioned that things worked great prior to a recent upgrade. If all else fails, we might want to try downgrading to see if that helps: https://theeventscalendar.com/knowledgebase/downgrading-plugin-past-version/
Let me know how that goes.
Best regards,
Geoff B.Good afternoon Victoria,
I am sorry that this hasn’t worked out for you yet. Same goes to @eric.
It might be that there is something blocking WP Cron on your installs.
In any case, before running the SQL query, please make sure you have backed up your Database and that you are able to revert back to it if anything goes south.
So here is the query: https://gist.github.com/GeoffEW/e750ef07aae1d1eff45178031ee64c25
Once that’s done, you will have to re-save your recurring events to generate proper recurrence rebuild.
Let me know how that goes.
Best regards,
Geoff B.Hey Riccardo,
I am actually glad to see that PHP 7 is not the culprit here!
But I am sorry to see your theme seems to get in the way, especially a default WordPress one.With that in mind, can you tell me if there were any changes made to your version of twenty-fifteen (functions.php, tribe-events folder ?).
If you are unsure, could you please send me a copy of your version in a .zip file link (via Dropbox or Google Drive) so that I can run some tests on my end ?
Hang in there as we figure this out.
Cheers,
Geoff B.
Rebonjour Audrey,
Merci pour la réponse, tout est beaucoup plus clair maintenant.
La date de récurrence semble provenir soit du thème Eventica, soit de vos réglages dans “Modifier événement”, soit de votre thème enfant.
Dans cette optique, vous serait-il possible de:
- Me fournir une capture d’écran de la page “Modifier Événement” de l’exemple ci-dessus ?
- Me faire parvenir une copie de votre thème enfant “vendeepremiere Child” via un lien Dropbox ou Google Drive ?
Avec ces infos en main, je devrais pouvoir vous guider plus aisément vers la solution.
Cordialement,
Geoff B.
Rebonjour Philippe,
Merci de nous répondre.
En effet, l’utilisation de string translation est notoire pour ralentir la performance des sites.
D’ailleurs, WPML a annoncé la semaine dernière avoir retravaillé spécifiquement cet aspect (c’est en Beta en ce moment) avec la promesse de performances nettement plus intéressantes.En attendant, puisque cette option serait assurément la solution la plus simple à votre problème, il y a quand même quelques réglages que je vous invite à vérifier:
- https://wpml.org/faq/why-string-translation-appears-to-slow-down-sites/
- https://wpml.org/2012/01/can-your-site-run-faster/ – la section qui traite des Auto-ID
Finalement, je vous invite à vérifier vos paramètres de mémoire allouée à WordPress dans wp-config.php
Toutes ces mesures devraient aider avec le fait que le site mouline.
Tenez-moi au courant des résultats s.v.p..
Cordialement,
Geoff B.
Good evening Sharon and welcome back!
Thank you for reaching out to us.
We are sorry to hear about the attendee info fields not showing.
I would love to help you with this topic.Most likely, this looks like a conflict with one of the plugins or your WordPress theme.
Could you please go through our testing for conflicts procedure (preferably in a staging/dev environment or local install of your WordPress website) and let us know what you find out.
Basically the goal here is to revert back to a bare WordPress installation to see if the problem persists. It also allows us to pinpoint what the cause of the issue is.
Let me know how that goes.
Best regards,
Geoff B.Good evening Deanna and welcome to the Events Calendar Support forum!
Thank you for reaching out to us.
I’m stoked that you found a solution to your issues. Kudos!
You are welcome back on our support forums any time 🙂
For now, I am going to close this thread.
Have a great week!
Geoff B.
Good evening Riccardo,
Thank you for writing back.
I totally understand where you are coming from. PHP7 is incredibly much faster.
You have a good point about the way the requirements are presented.
I will make sure to relay this to the product team.That being said, I was mostly trying to be honest and find a solution that works short term.
Of course, we are shooting for PHP 7 full compatibility, but I unfortunately cannot commit to a delivery date at this point.Keep in mind that PHP 7 is not that old yet so it may take a little while for every plugin to catch up.
As for your performance concern, I would highly recommend taking a look at wp rocket.
I have personally used it on several of my clients site running PHP 5.4x- 5.6x and it works great.I realize this is not an ideal solution, but I believe it could be a nice workaround for you.
I wish I had a better answer for you, but for now it’s the best one I have.
Let me know how that goes.
Best regards,
Geoff B.
