[Geoff B.]

Good afternoon Mel,

This is awesome!

You are welcome back in our support forums any time 🙂

For now, I am going to close this thread.

Have a great week!

Geoff B.

[Geoff B.]

Good evening Kristina,

Thank you for the files.

I also ran some additional testing on your website and for some reason, other CSS rules are interfering.

So here are a couple of CSS rules to fix that:

Add  !important arguments to the first CSS

.tribe-events-filters-vertical {
float: left !important;
width: 25% !important;
}

.tribe-filters-closed #tribe-events-content {
clear: none !important;
float: left !important;
width: 70% !important;
}

Let me know if that helps.

Have a great day!

Geoff B.

[Geoff B.]

Good evening Darren,

Thank you for writing back and for the requested information.

I apologize for taking a moment to grasp to full extent of the issue.
It all makes sense now.

The snippet my colleague Cliff provided was alas never confirmed to be working.

With that in mind, I went ahead and conducted a review of all issues similar to yours.
As you might have read, the issue is that not all the Google Map calls from our plugin are done using the API.

This is something that we have a ticket for and that will get addressed. Unfortunately, I cannot commit to a release date at this point. But stay tuned, you will be contacted when the fix is released.

In the meantime, it appears that the only other workarounds would be to ask your web host if it is possible to remove that limit for your site or perhaps move you to a different server that does not have that limit.

I wish I had a better answer for you, but for now it’s the best one I have.

Best regards,

Geoff B.

[Geoff B.]

Good evening Chris,

Thank you for trying this again.

I am still not seeing the Cosmos theme (which I believe is this one: https://themeforest.net/item/cosmos-creative-wordpress-theme/410183 )

However, I am seeing the Press Event theme that matches your system information.

The issue with the Press Event theme is that was in the file is out of date (version 1.0).
This version contains several deprecated functions that are no longer in use in WordPress since version 4.3.

The first thing I would recommend is updating that theme to version 1.3 (https://themeforest.net/item/pressevent-event-management-theme/2196163)

That would certainly help. In fact, if you can send me a copy of that version via Dropbox, I could try it as well.

Let me know how that goes.

Best regards,
Geoff B.

[Geoff B.]

Hey Ted,

Thank you for the info and investigation.

I would like to run this by our Dev to see if their expert eyes can’t spot something that would shed some explanation on this behaviour.

Let me follow up on this for you.

Best regards,

Geoff B.

[Geoff B.]

Good evening Kathryn,

Since the first solution did not work for you, we will most likely need to use my second suggestion.

If I deactivate and delete the plugin won’t that delete all the data associated with it?

The data should not be impacted by the deletion and deactivation of the plugin.

That being said, it is good practice to do a database backup (for safety purposes) any time you perform such an operation.

Let me know how that goes.

Best regards,
Geoff B.

 

[Geoff B.]

Good evening Kristian,

Thank you for your valuable feedback on how the strings are presented.
I will bring this point to the translation team as other customers have requested we review the way we use the word event in our translations.

As for the string you are looking for, you can see it here: swedish

It is the translation of Venue Information.

Let me know if that helps.

Have a great day!

Geoff B.

 

[Geoff B.]

Good evening Rob,

Thank you for writing back.

I am glad my earlier suggestion helped. As per your request, here is a snippet that simply dequeues the resource in a less destructive manner:

function load_custom_wp_admin_style() {
wp_dequeue_script( 'tribe-jquery-ui-theme' );
}
add_action( 'admin_enqueue_scripts', 'load_custom_wp_admin_style', 1000 );

Let me know if that helps.

Have a great day!

Geoff B.

[Geoff B.]

Good evening Knud and welcome to the Events Calendar Support forum!

Thank you for reaching out to us.

We are sorry to hear about the Danish language being incorrect or incomplete,
I would love to help you with this topic.

The calendar’s language will follow WordPress’ language.

The level at which each plugin is translated can be found here: http://translations.theeventscalendar.com/projects

This is where you can also download the very latest version of your language file at any time.
Once that is done, you can simply overwrite the language files found in the /lang/ folder of both the Events Calendar and Community Events OR, as an alternative, put them in the /wp-content/languages/plugins/ folder.

Let me know if that helps.

Have a great day!

Geoff B.

[Geoff B.]

Good evening Tim and welcome to the Events Calendar Support forum!

Thank you for reaching out to us.
I would love to help you with this topic.

In the meantime, you can apply the following snippet in the functions.php file of your theme (without the PHP tag at the top): https://gist.github.com/GeoffEW/69f8a033fb614c78b3de45a197431135

If you are unsure how to do this, could you please send me a copy of the latest version of your WordPress theme / child theme via a link to a .zip file link (stored Dropbox or Google Drive) so that I can add it for you? I recommend a private reply for that purpose.

Please ensure you are using the latest files as found on your actual website.
This way I will get access to any updates or customizations you might have made.

Best regards,

Geoff B.

[Geoff B.]

Good evening Matt and welcome back!

Thank you for reaching out to us and for your fantastic words.
It’s super appreciated.

I would love to help you with this topic.

I believe that installing the following extension will allow you to do what you are looking for: https://theeventscalendar.com/content/uploads/2016/10/tribe-ext-tickets-email-options-0-3-0.zip

This adds a couple of new options under Events -> Settings -> Tickets.

Let me know how that goes.

Best regards,
Geoff B.

[Geoff B.]

Good evening Matthew and welcome back!

Thank you for reaching out to us.

We are sorry to hear about the display issue you are experiencing with the photo view
I would love to help you with this topic.

What is going on is that there is a wide diversity of height in both image and excerpts.
In turn, this prevents proper floating of the different “tiles”.

You could:

1. Use featured images of similar ratio for all events
2. Control the length of each excerpt (via the excerpt field of each event).

As an alternative, you could control that automatically via CSS.

Try adding the following CSS rule to your style.css file or in your Custom CSS metabox as a starting point:

.tribe-events-list .tribe-events-photo-event .tribe-events-event-details {
min-height: 262px;
}

.tribe-events-photo .tribe-events-event-image img {
max-height: 216px;
}

Let me know if that helps.

Have a great day!

Geoff B.

[Geoff B.]

Good evening Melissa and welcome to the Events Calendar Support forum!

Thank you for reaching out to us and for your fantastic words.

We are sorry to hear about the struggles you have faced while trying to style our Countdown widget. I would love to help you with this topic.

Normally, you should be able to change the background of the widget by targeting the tribe-events-countdown-widget class.

If that does not work, it might be because some other CSS rule or your setting under Events -> Settings -> Display (Default stylesheet used for events templates) prevents it.

Either way, as a first troubleshooting step, could you please provide us with your complete system information in a private reply using the instructions found in the following link?

https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Secondly, could it be possible to put the countdown widget in place somewhere on your site (and to send me the link), so that I can see what is going on ?

Best regards,

Geoff B.

[Geoff B.]

Bonsoir Julye,

Merci de nous écrire à nouveau.

1- Les heures en français : je voudrais enlever la mention « min » à la suite de l’heure, ex.: 12 h 00 min, devrait être 12h00. 2- Les heures en anglais : elles s’affichent comme en français (voir le visuel). 4- La date en anglais : le jour devrait être après le mois (voir le visuel)

Normalement, le format de l’heure et de l’heure suivra soit:

1. Celui défini sous Réglages > Général dans WordPress (http://www.wpbeginner.com/beginners-guide/how-to-change-date-and-time-format-in-wordpress/)
2. Celui défini par votre thème
3. À même les réglages de WPML https://wpml.org/forums/topic/date-formatting-issue
4. Le réglage du format de date sous Évènements > Affichage (traduisible avec WPML string translation)

Dans votre cas, je crois que c’est l’option 3 (possiblement avec un des autres points) qui est en cause.

3- La carte Google map ne fonctionne pas dans le français et l’anglais (voir le visuel)

Il vous faut mettre en place votre API Google Map.
Je vous invite à lire l’article suivant: https://theeventscalendar.com/knowledgebase/setting-up-your-google-maps-api-key/

Vous me direz si cela vous aide à venir à bout de ces irritants.

Bonne soirée,
Geoff B.

[Geoff B.]

Good evening Arwa,

This is fantastic news!

You are welcome back in our support forums any time 🙂

For now, I am going to close this thread.

Have a great week!

Geoff B.

[Author]

Posts