Venue and Map is not displaying

[Arwa]

Hi. I have an active license key for the Events Calendar Pro. The license key is logged in the setting and the plugin is up to date.
I have an issue with the event page. Events are still not showing the venue and the map. Please let me know how to fix this issue.

[Geoff B.]

Good evening Arwa and welcome to the Events Calendar Support forum!

Thank you for reaching out to us.

We are sorry to hear about the venue and map not displaying in your events.
I would love to help you with this topic.

Based on what I am seeing I believe this might be caused by your specific WordPress theme.
This theme has several customizations to our views, including the single event view.

It is quite possible that these views are in need of updates.

Could you please send me a copy of the latest version of your WordPress theme / child theme via a link to a .zip file link (stored Dropbox or Google Drive) so that I can run some tests on my end ? I recommend a private reply for that purpose.

Please ensure you are using the latest files as found on your actual website.
This way I will get access to any updates or customizations you might have made.

As a quick test, you can simply temporarily revert back to a default WordPress theme such as twenty-sixteen and see if the issue persists.

Let me know how that goes.

Best regards,
Geoff B.

[Arwa]

I updated the theme and everything worked out just fine.

Thank you!

[Geoff B.]

Good evening Arwa,

This is fantastic news!

You are welcome back in our support forums any time 🙂

For now, I am going to close this thread.

Have a great week!

Geoff B.

[Author]

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