[Geoff B.]

Good evening Anne-Marie and welcome to the Events Calendar forum!

Thank you for your interest in our products.
We’ll be glad to answer your questions.

Based on the requirements of your customer, it sounds like the following plugins and add-ons would be required:

1. the Events Calendar (free): https://theeventscalendar.com/product/wordpress-events-calendar/
2. Event Tickets (free): https://theeventscalendar.com/product/wordpress-events-calendar/
3. Event Tickets Plus (premium): https://theeventscalendar.com/product/wordpress-event-tickets-plus/

The only requirement that is not clear to me is “They want to be able to choose between different categories.”.

Do you mean that they want to be able to publish a calendar of just that category ? That they want to have a Category filter ? That there are categories as part of the Event settings ?

Have a great day!

Geoff B.

[Geoff B.]

Good evening Sander and welcome back!

Thank you for reaching out to us.
We are sorry to hear the glitch you experienced.

Major kudos for solving the issue and sharing your solution.

You are welcome back in our support forums any time 🙂

For now, I am going to close this thread.

Have a great week!

Geoff B.

[Geoff B.]

This reply is private.

[Geoff B.]

Good afternoon Cy and welcome to the Events Calendar forum!

Thank you for your interest in our products.
We’ll be glad to answer your questions.

I notice that to use Event Tickets Plus we also need WooCommerce.

Actually, you could also totally use Event Tickets Plus with our Event Tickets (free) plugin as well.
That is, if you are not looking for the transactional aspect of tickets, just the RSVP one.

What I don’t know though is what WooCommerce modules we must have to use Events Tickets Plus.

Simply WooCommerce and an active payment gateway (PayPal, Cheque, COD, etc..).

Basically, just setting up a pretty basic WooCommerce should be sufficient (as long as it is functional on its own).

Any that you have found to make Event Tickets Plus really work, like refunds, a login for ticket purchasers?

Refunds are part of WooCommerce’s standard workflow so you do not need anything special for that.

Since our tickets are really Simple Virtual WooCommerce products, it means that you can treat them exactly like any other WooCommerce product.

Both WooCommerce and our Event Tickets Plus will let you control if you want the customers to login first. In the end it’s a matter of personal preference and business needs.

Your best bet is probably to install things on a dev/staging server and experiment until your needs are met (and reach out if you have questions along the way).

Have a great day!

Geoff B.

[Geoff B.]

This reply is private.

[Geoff B.]

Good afternoon Matt and welcome to the Events Calendar forum!

Thank you for your interest in our products.
We’ll be glad to answer your questions.

So anyway…he would like a calendar that looks like this

We do not have a view that looks exactly like this out of the box. But I have some good news.

The closest view we have is the list view: https://wpshindig.com/events/list/ or https://wpshindig.com/events/list/?tribe-bar-date=2023-01 (example with a ticket)

As you can see, it contains all the elements required. This means that by customizing the view (something we encourage), he should be able to get the look pretty close.

You might want to read our Themer’s guide to get a sense of how that works.

 and when you click on the “Buy Tickets” link, it will take you to itickets.com

We have a snippet for that: https://theeventscalendar.com/knowledgebase/make-links-event-go-straight-event-website/

I realize I would need to buy the pro option,

That is true.

From your example, it sounds like this would only be required to provide a link to Tour/Events and artist details. Depending on your preference, you could reuse (and relabel) one of the existing objects for that purpose (venues, organizers and event categories).

Let me know if that helps.

Have a great day!

Geoff B.

 

[Geoff B.]

Bonjour Brigitte,

Merci de nous écrire.

La solution la plus simple est d’utiliser le shortcode de vue complète et d’y appliquer le paramètre de catégorie de votre choix.

Je vous invite à lire ceci (en anglais): https://theeventscalendar.com/knowledgebase/embedding-calendar-views-tribe_events-shortcode/

Bonne fin de journée,
Geoff B.

[Geoff B.]

Good afternoon Rasmus and welcome back!

Thank you for reaching out to us.
I would love to help you with this topic.

If you have not already done so, I highly recommend reading the 3 following articles on translation:

• https://theeventscalendar.com/knowledgebase/translating-the-events-calendar/
• https://theeventscalendar.com/knowledgebase/how-to-override-plugin-language-files/
• https://theeventscalendar.com/knowledgebase/incomplete-translations/

As you can see, depending on the exact translation you are looking for, some of them live in the the Events Calendar translation files (not necessarily in the Community Events one).

Finally, sometimes the translation files are out of date (which is fixable).

When translation file strings are not kicking in, it is usually caused by one of the following things:

1. Your translation files are not up to date
2. You are using some customized translation files that have been placed in the /wp-content/languages/ or /wp-content/languages/plugins/ folder. These might not be updated and will override any other file.
3. The strings are translated, but are considered “fuzzy”

In the first 2 cases, the solution is to update your translation files using the pot file. You can do this by using the Poedit software and heading to Catalog > Update from pot file.

In the last case, you will need to make them “unfuzzy” using Poedit.

Let me know if that helps.

Have a great day!

Geoff B.

[Geoff B.]

Good afternoon Amaury and welcome back!

Thank you for reaching out to us.
I would love to help you with this topic.

When translation file strings are not kicking in, it is usually caused by one of the following things:

1. Your translation files are not up to date
2. You are using some customized translation files that have been placed in the /wp-content/languages/ or /wp-content/languages/plugins/ folder. These might not be updated and will override any other file.
3. The strings are translated, but are considered “fuzzy”

In the first 2 cases, the solution is to update your translation files using the pot file. You can do this by using the Poedit software and heading to Catalog > Update from pot file.

In the last case, you will need to make them “unfuzzy” using Poedit.

I would recommend looking into those 3 approaches.

Lastly, sometimes the translations are not “long form”. For example instead of “Event Category”, you might get something like “%s Category” (%s being populated by the translation for the word Event in this case). So make sure you search for variable versions as well.

Let me know how that goes.

Best regards,
Geoff B.

[Geoff B.]

Good afternoon Erik,

I am super stoked to hear that!

You are welcome back in our support forums any time 🙂

For now, I am going to close this thread.

Have a great week!

Geoff B.

[Geoff B.]

Good afternoon Vince,

I am super stoked to hear that.

Is there anything else I can help you with on this subject ?

Have a great day!

Geoff B.

[Geoff B.]

Good afternoon Grant,

I can totally understand how you feel. My apologies for not communicating what I meant properly.

What is going on is that this specific website removed our plugin from their website after we decided to showcase them.

If you look at the screenshots at https://theeventscalendar.com/showcase/santa-cruz-museum-of-art-history/ you will see what I mean by that.

As you can imagine, we do not have the means to track down such changes (other then when this is reported to us). So thank you for bringing this to our attention. We will update the showcase page accordingly.

That being said, their previous version of the calendar looked much better than what they have in place currently.

The other thing worth noting is that their previous template (when they used the Events Calendar) still included a few customizations.

To summarize, you should be able to get views that are pretty close to the showcase screenshots provided that you tweak them to your liking a tad (I can help you get started with that – its actually much simpler than it sounds).

In the end, I do believe that this would result in a much better looking calendar than what the Santa Cruz museum is currently using.

Have a great day!

Geoff B.

 

[Geoff B.]

Hey Bryan,

Thank you for this.

As this is being investigated more thoroughly, it seems that the feed imports great on many sites.

By the sound of it, it looks like there is some type of conflict at play.
This is usually because of:

1. A conflict with another plugin
2. A conflict with your WordPress theme
3. A template customization for the Events Calendar that requires updating

When it comes to that type of issue, it is preferable to troubleshoot in a staging environment if you have one.

A first quick test is to simply temporarily revert back to a default WordPress theme such as twenty-sixteen to see if the issue persists.

The next step would be to go through our testing for conflicts procedure and let us know what you find out.

Basically the goal here is to revert back to a bare WordPress installation to see if the problem persists. It also allows us to pinpoint what the cause of the issue is.

But, before you do that, there are 2 things I would advise:

1. Make a backup of your database
2. Consider activating a “Maintenance Page” plugin if you are doing this on your live site (to minimize impact on your visitors)

Could you please also send me a copy of the latest version of your WordPress theme / child theme via a link to a .zip file link (stored Dropbox or Google Drive) so that I can run some tests on my end ? I recommend a private reply for that purpose.

Please ensure you are using the latest files as found on your actual website.
This way I will get access to any updates or customizations you might have made.

Let me know how that goes.

Geoff B.

[Geoff B.]

Good evening Kyle and welcome back!

Thank you for reaching out to us.

First off, I would like to apologize for the delay answering.
We are currently experiencing a higher level of requests than usual.

Please rest assured that we are working hard at correcting this situation.
We appreciate your patience while we try to normalize things.

With that in mind, it is good to know that our support department is usually closed on weekends (which I believe did not help in your specific case).

You can read more about this here: https://theeventscalendar.com/knowledgebase/what-support-is-provided-for-license-holders/

Finally (and most importantly) a big thank you for bringing this to our attention AND sharing for everyone’s benefit. You are right, this just changed.

We will absolutely update the KB article accordingly. Good catch!

You are welcome back in our support forums any time 🙂

For now, I am going to close this thread.

Have a great week!

Geoff B.

[Geoff B.]

Sorry about the last message.

It is actually the other way around: https://santacruzmah.org/event/community-rental-french-classes-beginner-1/2018-01-15/ is not using our calendar.

With that in mind, there are a couple of things you can do to tweak the appearance of your website to your liking:

1. Try different settings under Events -> Settings -> Display for the first 2 options on that page to see if that helps
2. You can move things around and create custom views using template overrides. You might want to read our Themer’s guide to get a sense of how that works.
3. Finally, how things look will depend a lot on the WordPress theme you are using. Try temporarily reverting back to a default WordPress theme such as twenty-sixteen to see what I mean by that (perhaps with a “maintenance page” plugin activated so that your customers don’t see that

Let me know how that goes.

Best regards,
Geoff B.

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