How long does it take to get support?

[krask]

Hey Modern Tribe,

I am just curious about how long does it take to get support? I posted a question 4 days ago, and it looks like other customer’s issues are being dealt with, but I still have no resolution to my problem with WPML translation.

I still have no Spanish calendar after following the instructions given by Modern Tribe.

When will someone be able to take a look at this?

Regards,

Kyle

[krask]

Hey everyone else who may be having this problem,

If you are following the steps laid out here: https://theeventscalendar.com/knowledgebase/setting-up-the-events-calendar-with-wpml/ make sure you make the changes in POST TYPE TRANSLATION and TAXONOMIES TRANSLATION (the names have changed).

Next, unlock the tribe events settings so you can change them from the first option to the middle option- Translatable – use translation if available or fallback to default language

Next, make sure you save it.

Next, enter in your translations.

Last, do the same thing in the TAXONOMIES TRANSLATION. Save it.

You cannot save both at the same time, so make sure you follow these steps and make sure you have everything saved.

Hopefully Modern Tribe will be able to use this to update their article on setting up WPML.

Regards,

Kyle

[Geoff B.]

Good evening Kyle and welcome back!

Thank you for reaching out to us.

First off, I would like to apologize for the delay answering.
We are currently experiencing a higher level of requests than usual.

Please rest assured that we are working hard at correcting this situation.
We appreciate your patience while we try to normalize things.

With that in mind, it is good to know that our support department is usually closed on weekends (which I believe did not help in your specific case).

You can read more about this here: https://theeventscalendar.com/knowledgebase/what-support-is-provided-for-license-holders/

Finally (and most importantly) a big thank you for bringing this to our attention AND sharing for everyone’s benefit. You are right, this just changed.

We will absolutely update the KB article accordingly. Good catch!

You are welcome back in our support forums any time 🙂

For now, I am going to close this thread.

Have a great week!

Geoff B.

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