[Geoff]

Hi there! Thanks for getting in touch and sorry y0u’re hitting some trouble with recurring events.

Charlotte, I’ll be specifically addressing Clemencia in this thread and you’re totally welcome to follow along and try any of the suggestions. If you’d like direct support, I’d suggest starting a new thread.

It sounds like there may be a theme or plugin conflict at play. Will you please run through the steps outlined in our Testing for Conflicts Guide and see if you notice a difference under those conditions?

https://theeventscalendar.com/knowledgebase/testing-for-conflicts/

When testing for conflicts, please test with new recurring events after the default theme has been activated and all other plugins have been deactivated, as I’m not sure that those steps will have an impact on existing events.

Give those steps a shot and let me know what you find. 🙂

Cheers!
Geoff

[Geoff]

Howdy James–nice to see you again!

I see what you mean. Based on the options you have checked in the User Role Editor plugin, everything that is showing in the Events menu should be there. If you wanted to remove Venues and Organizers, then you would uncheck those capabilities as well.

I can see how the Event Add-Ons option could get in the way though. Unfortunately, that one’s not tied to a specific user role. However, we do have a tutorial on how to remove it across the board.

Let me know if you have any additional follow-up questions. 🙂

Cheers!
Geoff

[Geoff]

Hi Lisa, and welcome to the forums! Let’s see what’s happening here with your recurring events.

The “Recurring event instances” option in Events > Settings should affect the Event List widget as well. In fact, it does only display the first instance when I tested it out on my local setup.

I know this sounds dumb, but the first thing I’d check is that the setting is in fact selected Events > Settings (screenshot). Check that and then hit the “Save Changes” button at the bottom of the screen just for due diligence.

Hopefully that helps but, if not, then it sounds like there may be a theme or plugin conflict at play. Will you please run through the steps outlined in our Testing for Conflicts Guide and see if you notice a difference under those conditions?

Testing Conflicts With Themes and Other Plugins

When testing for conflicts, please test with new recurring events after the default theme has been activated and all other plugins have been deactivated, as I’m not sure that those steps will have an impact on existing events.

Give those steps a shot and please let me know what you find. 🙂

Cheers!
Geoff

[Geoff]

Hey there, Sabrina! Thanks for following up and sharing your code–that’s helpful.

We are unable to support custom development questions here in the forums, but off the bat, I think you will want to check out your content.php file since it contains the content being called and make sure it is properly calling events content that can be displayed. That would be my first stop.

You may also be interested in this post and this thread which show examples of how others used WP_Query to call events. You may also be interested in our tutorial on how to use tribe_get_events() as an alternative.

Cheers!
Geoff

[Geoff]

Cool, thanks for following up and for setting up the default theme–everything looks good there on my end as well.

Let’s see what else your client comes back with and take it from there. Keep us posted. 🙂

Cheers!
Geoff

[Geoff]

My pleasure! It sounds like we’re good for the time being, so I’ll go ahead and close this out–feel free to start a new thread though if you have follow-up questions along the way and we’d be happy to help. 🙂

Cheers!
Geoff

[Geoff]

Good question! I don’t believe we’re using any custom CSS for the maps themselves, but you can see the template tags generated for the functions used to display them in /plugins/the-events-calendar/public/template-tags/google-map.php.

For an event deeper look, the following classes might give you some helpful insight:

• Tribe__Events__Google_Data_Markup (located in /the-events-calendar/lib/Google_Data_Markup
• TribeEvents_EmbeddedMap (located in /the-events-calendar/lib/EmbeddedMaps

That last one in particular contains the scripts that enqueued for the map functionality.

Cheers!
Geoff

[Geoff]

My pleasure! Thanks for following up as well. I’ll go ahead and close this thread, but feel  free to start a new one if anything else comes up or if your developer comes across any other questions and we’d be happy to help. 🙂

Cheers!
Geoff

[Geoff]

Fantastic! I’m so glad that helps. Thanks for following up and letting me know.

I’ll go ahead and close this thread, but please feel free to hit us up with a new one if anything else comes up–we’d be happy to help.

Also, if you haven’t already, we’d love to hear your thoughts about he plugin on our review page. 🙂

Cheers!
Geoff

[Geoff]

Hi there, Thomas! Sorry you’re hitting some trouble here with the update.

I’ve seen this happen when there is a custom snippet in the functions.php file. Did you happen to have a snippet in there that customizes the WooTickets plugin?

If so, try wrapping it in this:

if(class_exists('TribeWooTickets')) {
// The rest of your function...
}

That should clear up any conflicts. Please give that a shot and let me know if it helps. 🙂

Cheers!
Geoff

[Geoff]

Hey there, Liza This thread’s been quiet for a couple of weeks, so I’m going to go ahead and close it. Please feel free to start a new one if anything else pops up–we’d be happy to help. 🙂

Cheers!
Geoff

[Geoff]

Hey there, Kathryn! This thread’s been quiet for a couple of weeks, so I’m going to go ahead and close it. Please feel free to start a new one if anything else pops up–we’d be happy to help. 🙂

Cheers!
Geoff

[Geoff]

Hey there, Karen! This thread’s been quiet for a couple of weeks, so I’m going to go ahead and close it. Please feel free to start a new one if anything else pops up–we’d be happy to help. 🙂

Cheers!
Geoff

[Geoff]

Hey there, henricocounty! It’s been a while, so I’m going to go ahead and close this one. Please don’t hesitate to let us know if anything else comes up and we’d be happy to help you in a new thread. 🙂

Cheers!
Geoff

[Geoff]

Hey there, henricocounty!! This thread’s been quiet for a couple of weeks, so I’m going to go ahead and close it. Please feel free to start a new one if anything else pops up–we’d be happy to help. 🙂

Cheers!
Geoff

[Author]

Posts