Tickets not showing in my new Events – managed to get it on 1 event only

[Karen]

I’m creating a new site. Installed Woocommerce, Events Calendar and WooCommerce Tickets. I’ve created 3 events in an identical way: Events, Add New, type in event info and then scroll down to Add New ticket to create the ticket. The events are identical, just with different dates – see http://baobabphoto.com/new/school/events/list/
The 2nd event (Beginners Course starting 23 Jan) is the only one that displays the ticket. I don’t see it on the first and last courses. I’ve tried recreating the events with different SKU’s etc with the same results and am tearing my hair out.

[Geoff]

Hi there, Karen! Thanks for getting in touch and sorry you’re having some trouble with tickets showing up on your events.

I just checked the site and see that all three events are displaying tickets correctly (screenshot). Is it possible you already found a solution, or perhaps I’m not looking in the right place? It could also be likely that the Start Date/Time for the tickets of the other two events were different from the first one, causing the tickets to display later. It’s tough to tell, but looks like things are working.

Please let me know and we’ll take it from there. 🙂

Cheers!
Geoff

[arp3van1]

Tickets are NOT showing for me either. They don’t seem to be saving.

Step 1
https://www.dropbox.com/s/fq53nm1gjqdvxmm/tickets1.jpg?dl=0

Step 2
https://www.dropbox.com/s/ic0smrv4t4gtmcj/tickets2.jpg?dl=0

Step 3
https://www.dropbox.com/s/6a4205en80t39hs/tickets3.jpg?dl=0

In step 3 you can clearly see that there’s nothing saved.

[Geoff]

Hello Karen! Thanks for following up.

You’ll have to forgive me–I must have misread your original post and took it to mean that tickets were not displayed on the front end of the site. It sounds like you are referring to the back end instead, so my apologies!

That’s certainly strange–and thanks for the screenshots. I followed the same steps using the same information provided in those images and wasn’t able to replicate the issue. That leads me to believe there may be a conflict at play with either your theme or possibly another plugin.

I see you noted having tried deactivating all other plugins and switching to a default WordPress theme. Did you happen to notice any difference in behavior when doing that? How about when all other plugins are disabled while using a  default theme like Twenty Fourteen?

I also see that you are using the Enfold theme. I do want to point out that I have seen back end conflicts with this theme and our plugins in the past–I highly suspect that is the case here as well. We are working with the theme author to build better a better integration, but there are things that have to happen on both sides for that to happen.

The good news is that it looks like tickets are at least saving on the front end. Let’s start with testing for theme and plugin conflicts before we get into deeper troubleshooting.

Thanks!
Geoff

[arp3van1]

I’m a bit confused, I don’t see a reply by Karen.

[Geoff]

Hi there, arp3van1–thanks for following up. I mistook your response as a reply from Karen.

Typically, we ask that you start a new thread so we can help you directly. You’re totally welcome to follow the suggestions that are made here in this thread, but you’re best bet is to open a new thread if you need direct support.

Thanks and sorry for the confusion!

Geoff

[Geoff]

Hey there, Karen! Just checking in to see if you still need assistance on this one–please let me know. 🙂

Cheers!
Geoff

[Geoff]

Hey there, Karen! This thread’s been quiet for a couple of weeks, so I’m going to go ahead and close it. Please feel free to start a new one if anything else pops up–we’d be happy to help. 🙂

Cheers!
Geoff

[Author]

Posts