[Geoff]

My pleasure! Thanks again for getting in touch and feel free to hit us up if any other questions pop up. 🙂

Cheers,
Geoff

[Geoff]

That’s good to hear and I’m glad we were able to get to the source of what’s happening. Community Events does need a “prettified” version of permalinks because the page the plugin creates is looking for the default URL that it contains, which depends on something other than the default links.

Geoff

[Geoff]

Ah, gotcha! Thanks for following up and letting me know what was going on. I see you marked the thread as Resolved, so i’ll go ahead and close it–feel free to hit us back up with a new thread if you run into any other questions and we’d be happy to help. 🙂

Cheers!
Geoff

[Geoff]

Oh weird! So, the plugin is showing as being uploaded to the parent folder even though it’s been uploaded to the other directory? That’s super odd and I honestly haven’t come across that before.

Would you be willing to copy the system information and paste it here for me as a private reply? That might help me see if there are any red flags.

Also, is this site on a multisite network by chance?

Thanks for your help while we figure this out!

Geoff

[Geoff]

Oh weird! That seems to be working for me (screenshot). Are you saving the template override in the correct place? What happens if you temporarily replace the template in the plugin files with the edited one–making sure you back up the original and place it back when done testing?

Geoff

[Geoff]

Hey @Angela, thanks for reaching out and sorry for the trouble here with Map View.

I see the same error in the console when testing (wonder if there was a Google Maps API change), but I’m still seeing events as expected.

Map View can be a little tricky to troubleshoot, but will you please try following the steps outlined in this guide as a starting point? I’ve found that it helps resolve exactly what you’re describing in most cases and I’m hoping it will help here as well.

Let’s start there and see what we find.

Thanks!
Geoff

 

[Geoff]

Hey again!

I just answered the first part of your question in the other thread you opened over here.

As far as changing the icon, that can be done with CSS. The icon is being called as a background-image and can be changed using something like:

.tribe-bar-views-list span.tribe-icon-photo {
background-image: url("your/new/image/path.jpg")
}

Cheers!
Geoff

[Geoff]

Howdy Melanie, and welcome to the forums!

Good question. You can indeed move the bar below the calendar in Month View. In fact, here;s how you would do that:

• Make a copy of the month.php file. It’s located in /plugins/the-events-calendar/src/views/month.php
• Make a new folder in your theme (or child theme) called tribe-events
• Drop the copied month.php file in that folder

Now that the template is in your theme, you can change it to suit your needs. In this case, Move the code for the bar (lines 18-19 for me) after the main events content (lines 21-22 for me). Save that and the bar should be below the calendar.

Will that work for you? Please let me know. 🙂

Cheers!
Geoff

[Geoff]

Hey there!

Changing up the View as options is certainly possible, though I think it will take a bit of custom development to accomplish. If you override the modules/bar.php template, you will find the code for the views. They are wrapped in a <select> tag which creates the dropdown menu. You can remove that and change the options to links or buttons instead.

Be sure to check out our Themer’s Guide for more details on template overrides before getting started.

And in a related question, is there a way to change the name “Photo View”

Sure! In fact, we have a nice article that outlines the process step-by-step.

Cheers!
Geoff

[Geoff]

Hi Joanny, thanks for getting in touch!

And, by the way, your English sounds pretty good to me. 🙂

Quick question: did you cancel the order or refund it? I tried refunding an order on my test site and the quantity updated correctly when I did.

Here’s what I tested:

• I created a new event with 100 tickets
• I purchased a ticket from the front end of the site
• I completed the order in WooCommerce
• I checked that the quantity changed from 100 to 99 tickets, which it did
• I refunded the order in WooCommerce
• I checked the Attendee report for the event in Events and confirmed that the sales reported 1 sale of 101 tickets (screenshot). That may look weird, but is technically correct since the plugin needed to add a new ticket for the one that was refunded.
• I went to the event editor and confirmed that the same information in the ticket area: 1 out of 101 tickets sold (screenshot).

Are the results different for you when you follow the same steps? And, just to make sure, are you running the latest versions of all the plugins (The Events Calendar 3.12.6, Events Calendar PRO 3.12.6, WooCommerce Tickets 3.12.1)?

Let’s start here and see what we find. 🙂

Thanks!
Geoff

[Geoff]

Hey there, fusionstudio!

First off, nice site! I love how the Community Events form is looking and the way you’ve incorporated the design so nicely into your theme–awesome work. 🙂

Let’s look at a few things before we dig too deep…

1. What template option are you using for events? If you head to Events > Settings > Display, is the template option set to Default Events Template or something else? If it’s something else, what happens if you select the Default Events Template, save the settings, then test again?
2. What happens when you enable “pretty” permalinks? Try heading to Settings > Permalinks from the WordPress dashboard and changing the option from Default to Post Name, then saving those settings. You may need to clear your browser’s cache when testing this, so do that and try visiting the page at it’s new URL which should be /events/community/add
3. What happened when you tested for conflicts? I see you tried deactivating all other plugins and reverting to a default WordPress theme (like Twenty Fifteen). Did you notice any difference in those conditions? How about when you deactivate all other plugins and revert to the Twenty Fifteen theme at the same time? If you still see the issue in that condition, it would be helpful if you could leave it and let me see it from there.

Let’s start here and see what we find!

Geoff

[Geoff]

Hi Jessie and thanks for reaching out.

I do see there is a ticket in our system that matches the issue you’re describing here. The core issue seems to be how the plugin is handling the order of recurring events, but it doesn’t look like you have Events Calendar PRO installed, so recurring events may not be the issue.

Is there a link you can share with me where I can see the issue? Also, if you could share a copy of your database (via Dropbox, CloudUp, or some other sharing service) in a private reply, that would be super helpful as well so I can try to recreate the issue on my end as best I can.

Sorry for the trouble here and thanks for you patience while we figure this out!

Geoff

[Geoff]

Will do!

[Geoff]

Hey André, thanks for following up! And thanks for replying in English–you’re great at it. 🙂

Do you happen to have access to an FTP application where you can install the plugin manually? If so, let’s give that a shot. That will give you the ability to select the exact directory you wish to drag the extracted plugin folder into and then things should work from there.

Also, just curious: are you able to install other plugins without any trouble? If so, how are those being installed?

Thanks!
Geoff

[Geoff]

Phew! So glad things are up and running. Thanks for following up and letting me know–feel free to hit us back up if you run into any other issues and we’d be happy to help. 🙂

Geoff

[Author]

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