L'extension PRO ne s'affiche pas dans la liste des extensions.

[André]

Bonjour,

Je viens d’acheter une license PRO de “The Events Calendar”. J’ai suivi les conseils d’installation : j’ai ajouté la version gratuite dans le dossier “wp-content/plugins” suivie de la version pro (les 2 dézippés bien entendu). Mon problème est le suivant : lorsque j’affiche la liste des extensions installées via l’interface admin de mon site wordpress, la version gratuite apparait bien mais pas la version PRO. Je ne peux donc pas l’activer et encore moins l’utiliser.

Pouvez-vous m’aider a régler ce problème ?

D’avance Merci.

[André]

Petite précision : il s’agit d’une license unique installée sur un site qui n’est pas à la racine de mon FTP étant donné qu’il s’agit d’un FTP de développement contenant plusieurs sites dans des sous-dossiers, peut-être que le problème vient de là ?

D’avance merci pour votre aide.

[Geoff]

Hi André,

My French is pretty poor, but I’ll help you as best I can!

It sounds like The Events Calendar is installed and working fine on your site, but Events Calendar PRO is not–is that correct?

It does sound like the FTP folder structure could be a clue. Is Events Calendar PRO installed in the same directory as that The Events Calendar is? If not, please upload it to the same /plugins directory and see if that makes a difference.

Another option is to upload the PRO zip file directly in WordPress by heading to Plugins > Add New > Upload Plugin. That will allow you to upload the zip file and install the plugin from there, ensuring it is in the correct directory.

Let’s start here and see what we find. 🙂

Cheers!
Geoff

[André]

Hello Geoff,

Your french seems to be good, you understood my problem 🙂 I installed the free version very easily but I can’t install the pro version I bought yersterday. I tried to install it manually (unzipped exactly at the same place as the free version) and I tried to install in the plugin panel of wordpress but it doesn’t work…

As you said, I think the problem comes along with the FTP folder structure. My website is developped in a folder and the plugin tries to install at the parent directory… I think.

Sorry for my poor english and thanks in advance for your help !
André

[Geoff]

Hey André, thanks for following up! And thanks for replying in English–you’re great at it. 🙂

Do you happen to have access to an FTP application where you can install the plugin manually? If so, let’s give that a shot. That will give you the ability to select the exact directory you wish to drag the extracted plugin folder into and then things should work from there.

Also, just curious: are you able to install other plugins without any trouble? If so, how are those being installed?

Thanks!
Geoff

[André]

Hello again Geoff !

Yes, I tried manually. The unzipped folder has been uploaded in the same folder as the other plugins. Every plugins work (LayerSlider, Duplicate post, Fusion core, Revolution slider, WPML and the free version of The Event Calendar) except the Event Calendar Pro 🙁 It doesn’t appear in my plugins list.

When I go to the “System’s informations” in the “Help” panel of the free version of Event Calendar, the URL that appears is the parent folder of my site and not the folder of my site. I bought the Personal version (for 1 site) and it seems like it tries to install at the root directory…

Any other idea ? :-$
Thanks !

[Geoff]

Oh weird! So, the plugin is showing as being uploaded to the parent folder even though it’s been uploaded to the other directory? That’s super odd and I honestly haven’t come across that before.

Would you be willing to copy the system information and paste it here for me as a private reply? That might help me see if there are any red flags.

Also, is this site on a multisite network by chance?

Thanks for your help while we figure this out!

Geoff

[André]

This reply is private.

[Geoff]

This is so weird! Thanks for bearing with me while we look into it together.

Do you have access to an FTP application? I would be curious to see what happens if we manually install the plugin directly to the same folder as the rest of those plugins.

Geoff

[André]

This reply is private.

[Geoff]

This reply is private.

[André]

This reply is private.

[Geoff]

Heck yeah, thanks for following up! Phew, that was really a stumper and I’m glad to hear the host was able to figure out the issue with limitations.

Cheers!
Geoff

[Author]

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