[Geoff]

Hi @fxidesigns,

Thanks for following up! Our next release will help address this issue and I’ll be sure to let you know when it comes.

Geoff

[Geoff]

Hi Sally and welcome to the forums!

Good question. You should be able to reverse the list of events with something like this:

// Changes event views to reverse chronological order
function tribe_reverse_chronological ($post_object) {
$past_ajax = (defined( 'DOING_AJAX' ) && DOING_AJAX && $_REQUEST['tribe_event_display'] === 'past') ? true : false;
if(tribe_is_upcoming() ) {
$post_object = array_reverse($post_object);
}
return $post_object;
}
add_filter('the_posts', 'tribe_reverse_chronological', 100);

I haven’t tested that myself but hopefully it provides the blueprint for reversing the order of events.

Cheers!
Geoff

[Geoff]

This reply is private.

[Geoff]

Hey there, Peggy–welcome back to the forums!

No need to apologize whatsoever! I know not everyone is a developer and tossing code around in forum threads and tutorials can be dizzying to say the least. 🙂

You should be able to copy and paste this snippet into your theme’s functions.php file:

/**
* Move RSVP Tickets form in events template
*/
if (class_exists('Tribe__Tickets__RSVP')) {
remove_action( 'tribe_events_single_event_after_the_meta', array( Tribe__Tickets__RSVP::get_instance(), 'front_end_tickets_form' ), 5 );
add_action( 'tribe_events_single_event_before_the_content', array( Tribe__Tickets__RSVP::get_instance(), 'front_end_tickets_form' ), 5 );
}

That will move the RSVP form above the event content. Let me know if that doesn’t do the trick for some reason and we can go from there. 🙂

Cheers!
Geoff

[Geoff]

Hello Oliver,

We’d be happy to help! But first, will you please log in with the account registered to the plugin license? We use the Pre-Sales forum here for non-technical questions about purchasing the plugins. I’ll go ahead and move this thread to our Event Tickets Plus forum so we can continue the conversation there without needing to open a new thread.

In the meantime, it would be awesome if you could provide a screenshot of the ticket configuration in the editor for an event that is not displaying the tickets properly so I can review that. It would also be helpful if you could head to Event > Settings > Help, copy the System Information at the bottom of the screen and paste it here as a private reply.

Thanks!
Geoff

[Geoff]

Hey Alexander, thanks for following up! This does look like the same issue, so no need to open a new thread for now.

It has definitely been a longer wait between maintenance releases than we typically schedule. The good news is that this issue has been pinned for the next release and I expect it to go out next week barring any unforeseen circumstances.

Thanks so much for your patience while we figure this one out. I know it’s a huge inconvenience and we’ll be able to patch that up soon.

Geoff

[Geoff]

This reply is private.

[Geoff]

Great, thanks for following up! That does seem like an enhancement worth looking into–if you have a moment, it would be awesome if you could share that on our feature request forum.

I’ll go ahead and close this thread but please feel free to open a new one if any other questions pop up and we’d be happy to help. 🙂

Cheers!
Geoff

[Geoff]

Hi there,

It looks like my last reply was marked as the correct answer, so I’ll go ahead and close this thread. Please feel free to open a new one if any other questions pop up and we’d be happy to help. 🙂

Cheers!
Geoff

[Geoff]

Hi there,

It looks like my last reply was marked as the correct answer, so I’ll go ahead and close this thread. Please feel free to open a new one if any other questions pop up and we’d be happy to help. 🙂

Cheers!
Geoff

[Geoff]

Hi Oskar,

It looks like my last reply was marked as the correct answer, so I’ll go ahead and close this thread. Please feel free to open a new one if any other questions pop up and we’d be happy to help. 🙂

Cheers!
Geoff

[Geoff]

Hi Piccia,

My name is Geoff and I head up support here for Modern Tribe. I wanted to reply to you directly because I’ve been following this thread and want to make sure you know we’re taking it seriously.

It’s very clear you’re upset and disappointed that there is a conflict between X Theme and The Events Calendar. Having worked in the WordPress space myself for many years, I can completely relate and empathize with the frustration that comes when two pieces of a site you expect to work independently do not work well together. It can be time-consuming (as you’ve made quite clear here) and a let-down to say the least.

I spent hours tweaking the CSS to make it work with my site, but basically you are saying that this very expensive plugin will not do what my client wants it to do, and what we had a right to expect it would do right out of the box.

There certainly is a price tag for Events Calendar PRO, though I do want to throw in a reminder that The Events Calendar itself is free of charge and we give it away freely in the same spirit that Automattic freely gives away WordPress. And while PRO is $89 and is by no means “cheap” we do make every effort to ensure you get the value you would expect for such a price, including a full 30-days to return the plugin for a complete refund for any and every reason.

I take a lot of heart to what you say is a “right to expect [the plugin] would do right out of the box.” Is there something we communicated that is inconsistent with what the plugin promises to do? The reason I ask is because I would hate to find out that we are making false promises anywhere and I want to do everything in my power to make sure that any misleading or untrue statements are resolved–it’s not in our or your best interest to make those claims and I want to be sure those are scrubbed if they do exist.

Along those same lines, I hope you can appreciate the fact that there is only so much we can claim the plugin is able to do right out of the box. The Events Calendar is built to be as flexible and extensible as we believe it can possibly be and, while we do make our best effort to be compatible with as many themes as we can, it is simply impossible to not only be compatible with everything, but to add disclaimers for those that are incompatible. Doing so would be difficult and unmanageable as well. That’s why we offer the refund policy we do and make a stand to ensure our plugins work right out of the box with any standard WordPress theme.

That’s sort of the pro and the con of the WordPress ecosystem. It’s open-source and encourages a ton of innovation, but that also opens the gate for deviations from the core WordPress product itself. So, in the absence of true and consistent standards, we hold ourselves up to what WordPress itself packages so that The Events Calendar truly does work right out of the box.

On top of this, the fact that you delayed your final answer by so long meant that I invested quite a bit more time on the CSS, which I definitely would not had done had I know earlier that you had no intention of making the plugin work for me.

In looking through this thread, I’m a little troubled because it appears that Cliff has made every effort to respond to you, even going further than our stated policy of guaranteeing one reply per day. The exception to this was yesterday on a Saturday which is outside of normal business hours. Is there something in the chain of replies that leads you to believe we were untimely or neglecting you? I would definitely hate to have you or any customer feel that way and want to make sure that’s not the case–even going so far as to reply to you here on a Sunday.

On that same note, I’ve seen no indication from Cliff that we are unwilling to help make the plugin work for you. We would be happy to do our very best, falling short of custom development that we are unfortunately unable to provide here in the forums. It’s important to note that this is a multi-dimensional issue and one that would require the theme developer just as much as Modern Tribe. I cannot offer any guarantees, but we would be happy to answer any questions or ideas that the theme developer has in mind that we could do on our end to help make the plugin and theme work together.

I am extremely disappointed as you have basically sold me a plugin that cannot do something as simple as having a sidebar.

I totally understand the frustration but do want to challenge you a bit in suggesting that this is a “simple” issue. The Events Calendar does allow sidebars and does work with default WordPress themes as well as many others that follow standard WordPress development guidelines. The fact that the sidebar is not working with X Theme suggests that the issue lays with coding and development that we would be unable to anticipate from something that deviates from a default WordPress environment.

And, again, I do think it is extremely important to note that we are happy to refund you at any point within our 30-day refund window. While it would be a bummer to lose you as a customer, I have no intention of “selling” you anything that you cannot back out of without reasonable notice. That’s what we offer in our refund policy and is the reason we offer it at all.

At least please don’t tell me that you appreciate me as that’s blatantly not true.

I have no intention of patronizing you and hope you can accept my sincere effort to reach out and attempt to clarify things. If you are still interested in keeping this conversation going, we are completely willing to answer any questions from you or theme developer that might help lead to a better integration between the theme and the plugin. On the other hand, if you would prefer to go the route of a refund, I completely accept that and we would be happy to do that for you with no other trouble of complications on our end. In the end, I hope this at least shows we are willing to do right by you as far as we reasonably can.

Sincerely,
Geoff

[Geoff]

Hi Kenneth,

Looks like my last reply was marked as the correct answer, so I’ll go ahead and close this thread. Please feel free to open a new one if anything else pops up and we’d be happy to help. 🙂

Cheers!
Geoff

[Geoff]

Hi Kate,

Looks like my last reply was marked as the correct answer, so I’ll go ahead and close this thread. Please feel free to open a new one if anything else pops up and we’d be happy to help. 🙂

Cheers!
Geoff

[Geoff]

Hey there, just wanted to follow-up!

I think we’ve narrowed into the issue, which is how iCal Importer is handling all-day events that are imported specifically from Google Calendar.

I wish we had a workaround for you at the moment, but it’s going to take some real work to patch this up. We’ve created a ticket for this in our system and have prioritized it so that a fix will ship in our very next maintenance release, which is scheduled for the week after next.

Please do let me know if you have any questions along the way, but I will be sure to keep you posted as I learn more.

Thanks again for your patience!

Geoff

[Author]

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