Changing Ticket

[Gary]

We have a dining event that has 2 menu options: standard and vegan.
Two attendees emailed me and asked to change from standard to vegan.

I made the change in EDD but when I look at the attendees view from within the event it still shows them on the standard ticket type. Is there a way to force a recount or something?

[Geoff]

Hi Gary,

Good question! To the best of my knowledge, I believe you would need to refund the purchase and process a new transactions from there for the different tickets.

Is that what you did, or were you trying something else?

Thanks!
Geoff

[Gary]

Yeah…that works.

It just seems like logically, if I change the ticket type in EDD it should somehow be reflected on the Tickets view of the event.

Anyway, it’s functional.

[Geoff]

Great, thanks for following up! That does seem like an enhancement worth looking into–if you have a moment, it would be awesome if you could share that on our feature request forum.

I’ll go ahead and close this thread but please feel free to open a new one if any other questions pop up and we’d be happy to help. 🙂

Cheers!
Geoff

[Author]

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