Problems Galore, Lack of Support VERY Unhappy

[Joseph Coppola]

For the last few years I have successfully used Events Calendar Pro on one of my own sites. Needless to say when time came to use Events Calendar with a client I have had a HUGE mess on my hands.

1. Originally iCal imported events were all duplicated. It seems but Im not 100% sure yet that this has been fixed in 4.0.5
2. Then I had issues with TZ problems. I seem to have worked through this by using a city instead of the actual GMT Offset
3. Now I am having a bug between the calendar view and the list view.

For example, when viewing the calendar in month view it shows there are supposedly 5 events for Feb 5. (based on the VIEW ALL 5 EVENTS message on that day) but when clicking that and dropping into LIST view, there are only 2 events.

Now at first it seems that events without a time specified have do not show but thats only part of the problem. As there is still one missing event.

This is extremely frustrating and more importantly very embarrassing since this is now on a LIVE site and I get stuck waiting for 24+ hours for responses to my issues.

[Joseph Coppola]

This reply is private.

[Geoff]

Hi @fxidesigns,

I head up support here at Modern Tribe and wanted to reach out to you directly because you raise a number of concerns here that are very worth addressing.

First off, it’s very clear that we’ve failed to meet your expectations here in both the quality our products and the level of support you’ve received to address it. We take a lot of pride in quality and support and make every effort to excel in both areas, so hearing this feedback is a real bummer and obviously tough to swallow, though I appreciate you bringing it up.

That said, I want to look at the three issues you noted here.

1. Originally iCal imported events were all duplicated.

Is this the same issue you reported in this thread? Looking at that thread, I see it was active as recently as Tuesday and that Josh’s snippet seemed to help after some database optimization. Is that still the case, or has the issue cropped back up?

2. Then I had issues with TZ problems. I seem to have worked through this by using a city instead of the actual GMT Offset

I’m really glad this one seems to be working out — and it looks like Nico has been helping you out on this issue. Still, the plugin should not have required you to take such a step, so there clearly appears to be a bug and I see there are tickets in our system to address it. I’ve reached out to Nico to continue helping you in the other thread and we’ll continue to dig into the heart of the issue so we can release an official patch for it in an upcoming release.

3. Now I am having a bug between the calendar view and the list view.

I see exactly what you mean. It looks like there are indeed 5 events published for Feb. 5 but the Day View completely ignores the three all-day events that are scheduled for that day.

I’ve tried testing this on my site using the standard Twenty Sixteen theme but things seemed to work. Here’s the calendar showing there are five total events on the day and the day view that shows all five events. I attempted to recreate the same timezone settings from your system information and was unable to recreate the issue that way as well. Not saying this isn’t an issue, but we’ll need to do some more troubleshooting to pinpoint what’s happening. I see you tried deactivating other plugins and switching to a default theme — did that make any difference? If not, perhaps you would be willing to share a copy of your database and I’d be happy to do more digging as well.

Again, my apologies for the frustrations. I do hope this helps move things forward so we can move toward resolving these issues and doing right by you.

Thanks,
Geoff

 

[Joseph Coppola]

Ok thanks!

1. For now duplicates seems to be fixed. Will know more as the import runs daily.
2. The TZ problem is not 100% fixed. Spurious events are not being TZ corrected
3. Since this site is now live I am no longer able to change the theme to see if its fixed. However I can’t imagine the theme has any effect.

Lastly, I need someone to work through this issues… waiting 12 or 36 hours between replies is super inefficient.

[Geoff]

You bet, thanks!

Will you please send me a dump of your database and post it here as a private reply? I want to take it to the development team and do a little more digging on our end.

I appreciate your patience while we look into this together!

Geoff

[Geoff]

Hey there, just wanted to follow-up!

I think we’ve narrowed into the issue, which is how iCal Importer is handling all-day events that are imported specifically from Google Calendar.

I wish we had a workaround for you at the moment, but it’s going to take some real work to patch this up. We’ve created a ticket for this in our system and have prioritized it so that a fix will ship in our very next maintenance release, which is scheduled for the week after next.

Please do let me know if you have any questions along the way, but I will be sure to keep you posted as I learn more.

Thanks again for your patience!

Geoff

[Joseph Coppola]

Ok. Here we go again. Once again the iCal importer is duplicating events. It seems once it runs as a scheduled daily job is when it occurs!

[Geoff]

Hi @fxidesigns,

Thanks for following up! Our next release will help address this issue and I’ll be sure to let you know when it comes.

Geoff

[Geoff]

Hey there!

Just wanted to jump in here and let you know that we released iCal Importer 4.0.3 last night and it included a fix for this issue. Please check your WordPress updates, or you can also grab the latest copy by logging into this site and heading to My Account > Downloads.

Thanks for your patience while we worked on this! Please feel free to open a new thread if you continue to experience the same issue or have any other questions that pop up during updating and we’d be happy to help. 🙂

Cheers!
Geoff

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