[Courtney]

Hey Jon

I’m passing along our thread here to the developers on our side for their review for sure. They are doing all that they can at this time to restore any functionality. Sadly, yesterday our findings indicated that no event data was importing.

We’ve updated https://theeventscalendar.com/knowledgebase/ea-fb-privacy-policy/ again.

We’ll keep you posted.

Thanks
Courtney 🙂

[Courtney]

This reply is private.

[Courtney]

Hey All

We have reached out to Facebook but have nothing new to share.

Facebook recently announced a range of changes (https://newsroom.fb.com/news/2018/04/restricting-data-access/) to their APIs (the protocols we use to ‘speak’ to their servers and retrieve event information) which are having an effect on a number of our users.

As part of this a number of new restrictions were applied to their Events API, which is the specific protocol Event Aggregator uses in order to import events, organizers and venues. These changes went live with little notice to providers such as ourselves. At this point, it does not seem possible to reliably import any events, even if you created and ‘own’ events on Facebook and have linked Event Aggregator to Facebook using those same credentials.

This is frustrating for you, and for developers like us.  As Facebook continues to alter what it allows us to access, we will continue to pursue a path forward for Event Aggregator to import Facebook events.

If you interested in a refund, you can fill out the refund form https://theeventscalendar.com/knowledgebase/refund-policy/.

We really would like to work with you on this.  Would you be interested in a license for the remaining time for one of our other plugins instead of a refund?

Please let me know if you have any other questions!

Thanks
Courtney 🙂

[Courtney]

Hi Colm

Unfortunately we don’t have temporary licenses. However, you could still use your plugin for such staging.

In Using One License for Live and Dev Sites https://theeventscalendar.com/knowledgebase/using-one-license-live-dev-sites/, we do specify which domain structures that we currently support for staging sites. 

If your site doesn’t match the criteria, you can still use the plugin.  You will need to manually run updates, the license may not register (or you could register it there while building and later Move Your License Key https://theeventscalendar.com/knowledgebase/moving-your-license-keys/.  If you need to contact support during that time, please manually send in your System Info.

Is there anything else I can help you with?

Thanks
Courtney 🙂

[Courtney]

Hi Lori

So sorry you are having some difficulties. I took a look at your site and it seems like the filters are working on https://www.mackintoshfruitfarm.com/events/.

Filter Bar can only be displayed on the default /Events page. You can modify the link address if you’d like by going to Events » Settings » General » Events URL slug.

Please let me know if I help further.

Thanks
Courtney 🙂

[Courtney]

Hi Noelle

Oops so sorry about that. Can you submit a refund request form at https://theeventscalendar.com/knowledgebase/refund-policy/ for the 2nd license?

Community Events will still be necessary if you want people to be able to submit events from the front end of your website.

Is there anything else I can help you with?

Thanks
Courtney 🙂

[Courtney]

Hi there

Thanks so much for reaching out!

Facebook recently announced a range of changes (https://newsroom.fb.com/news/2018/04/restricting-data-access/) to their APIs (the protocols we use to ‘speak’ to their servers and retrieve event information) which are having an effect on a number of our users.

As part of this, a number of new restrictions were applied to their Events API, which is the specific protocol Event Aggregator uses in order to import events, organizers, and venues. These changes went live with little notice to providers such as ourselves. At this point, it does not seem possible to reliably import any events, even if you created and ‘own’ events on Facebook and have linked Event Aggregator to Facebook using those same credentials.

This is frustrating for you, and for developers like us.  As Facebook continues to alter what it allows us to access, we will continue to pursue a path forward for Event Aggregator to import Facebook events.

If you interested in a refund, you can fill out the refund form https://theeventscalendar.com/knowledgebase/refund-policy/.

We really would like to work with you on this.  Would you be interested in a license for the remaining time for one of our other plugins instead of a refund?

Please let me know if you have any other questions!

Thanks
Courtney 🙂

[Courtney]

Hey Monika

Unfortunately, Facebook as yet again updated what is accessible, and now essentially no import tools will work. We’ve updated the status page to reflect this change that rolled out within the past day. I’m so sorry for your difficulties.

Are you willing to wait this out a bit more with us and see if Facebook has any improvements coming? If not, we could transfer the balance of time remaining on your subscription to another product.

I really wish I had better news.

Courtney

[Courtney]

Hi there

Thanks so much for reaching out!

Facebook recently announced a range of changes (https://newsroom.fb.com/news/2018/04/restricting-data-access/) to their APIs (the protocols we use to ‘speak’ to their servers and retrieve event information) which are having an effect on a number of our users.

As part of this a number of new restrictions were applied to their Events API, which is the specific protocol Event Aggregator uses in order to import events, organizers and venues. These changes went live with little notice to providers such as ourselves. At this point, it does not seem possible to reliably import any events, even if you created and ‘own’ events on Facebook and have linked Event Aggregator to Facebook using those same credentials.

This is frustrating for you, and for developers like us.  As Facebook continues to alter what it allows us to access, we will continue to pursue a path forward for Event Aggregator to import Facebook events.

If you interested in a refund, you can fill out the refund form https://theeventscalendar.com/knowledgebase/refund-policy/.

We really would like to work with you on this.  Would you be interested in a license for the remaining time for one of our other plugins instead of a refund?

Please let me know if you have any other questions!

Thanks
Courtney 🙂

[Courtney]

Great Steve

Glad to hear that’s working out well for you. I’ll close this out for now.

Thanks
Courtney 🙂

[Courtney]

Hi Steve

We do not natively have an option for that. If you think that is something you would like as a feature I encourage you to visit our User Voice Page and either upvote an existing request or make a new request there.

You can suggest it it http://tribe.uservoice.com.

Until then, I’d recommend https://wordpress.org/plugins/printfriendly/ as a 3rd party tool that will make various pages of your website more printer friendly.

Give that a try and let me know if it works for you.

Thanks
Courtney 🙂

[Courtney]

Hey all – I’ve got an update.

Unfortunately, this is related to a known bug that we are currently working on.

We apologize for the inconvenience caused by this glitch and we are actively working on a solution for this.  I cannot guarantee when it will be fixed, as it’s in the development team’s hands now.  They need to assign it, code it, test it, and schedule it for release.  The good news is that you will be contacted as soon as a fix is available.

Thank you for your patience as we see this through.  Please let me know if you have any other questions in the meantime!

Thanks
Courtney

[Courtney]

Hey Wayne

Thanks so much for getting in touch!

Our Themer’s Guide https://theeventscalendar.com/knowledgebase/themers-guide/ can give you the basics to getting started using code to override the layout on the /events page.

I’m afraid that we’re not equipped to provide technical support here in our pre-sales forum. We’d be more than happy to assist you at one of the following locations:

• If you’re using one or more of our free plugins such as The Events Calendar and Event Tickets, you can request assistance on the WordPress.org support forum for the affected product.
• If you’re a current license holder for one of our premium offerings, please log in to your account and submit a post to the appropriate forum for the affected product. Please include your System Info https://theeventscalendar.com/knowledgebase/sharing-sys-info/ so we can better help you.

If you can, please take the time to confirm in your post that you’ve run through our Testing for Conflicts steps prior to contacting us–this will save us a step and help us to get your issue resolved that much quicker! 🙂

Thanks again, and we’ll see you in the forums!
Courtney

[Courtney]

Hey there

We definitely do. We just began rolling out https://loxi.io. Give it a look. It will work on any web platform as you embed it from our site. Do note, since it’s a new product, we have just the basics set up so far. We will continue to roll out more awesome features that will have it on par with our full suite of plugins.

Thanks
Courtney 🙂

[Courtney]

Hey Kate

Thanks so much for getting in touch!It is possible with some CSS to achieve less spacing on list view.

You can determine which filters you’d like to display for users.

The login page would be something to customize using a 3rd party plugin that works with all WordPress login screens. https://wordpress.org/plugins/admin-custom-login/ might be what you’re looking for.

Can you send me a screenshot of the User dashboard area you are referring to? Some things in that might be generated by e-commerce plugins.

Thanks
Courtney 🙂

[Author]

Posts