Events Aggregator Refund

[duffekmobile]

I’ll be honest… I’m pretty pissed off. I was excited to see that the facebook import option that is so HEAVILY advertised does not work with your system. Sure it’s facebook changing things but you sure don’t advertise that it might not work when we go to purchase the product. I purchased it today simply for that reason only. How do I get a refund for this?

[Courtney]

Hi there

Thanks so much for reaching out!

Facebook recently announced a range of changes (https://newsroom.fb.com/news/2018/04/restricting-data-access/) to their APIs (the protocols we use to ‘speak’ to their servers and retrieve event information) which are having an effect on a number of our users.

As part of this, a number of new restrictions were applied to their Events API, which is the specific protocol Event Aggregator uses in order to import events, organizers, and venues. These changes went live with little notice to providers such as ourselves. At this point, it does not seem possible to reliably import any events, even if you created and ‘own’ events on Facebook and have linked Event Aggregator to Facebook using those same credentials.

This is frustrating for you, and for developers like us.  As Facebook continues to alter what it allows us to access, we will continue to pursue a path forward for Event Aggregator to import Facebook events.

If you interested in a refund, you can fill out the refund form https://theeventscalendar.com/knowledgebase/refund-policy/.

We really would like to work with you on this.  Would you be interested in a license for the remaining time for one of our other plugins instead of a refund?

Please let me know if you have any other questions!

Thanks
Courtney 🙂

[duffekmobile]

I get that facebook changed. That is not your fault. But it takes 2 seconds to add a “Important Note About Facebook” on the checkout page, or on the details page. I shouldn’t have to waste an hour trying to get it to work and then have to sift through your help desk.

This is frustrating because I know your software is great. Your sales strategy is just crappy for users. Transparency is key for building trust. Be up front and it wouldn’t be a big deal.

I’ll try the Eventbrite plugin if you want to switch my key to that. I’m not sure if it’ll do what our client needs or not but we can try it. What do you need from me to make this happen?

-David

[Courtney]

Hey David

If you visit Event Aggregator , we have just such a message at the very top of the page about the situation. It’s been live for about 2 weeks as things continue to decline.

Truly we wish things had not degraded so much.

I have swapped your products and extended your time with our Eventbrite plugin. Please go to My Account » Downloads https://theeventscalendar.com/my-account/downloads/ and download the Eventbrite Tickets plugin. 

Then get your license key https://theeventscalendar.com/license-keys/, and go to Events » Settings » Licenses to enter it.

Let me know if there is anything further I can do to assist you.

Thanks
Courtney 🙂

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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