[Courtney]

Hi there Beverley

Thanks so much for reaching out!

Facebook recently announced a range of changes (https://newsroom.fb.com/news/2018/04/restricting-data-access) to their APIs (the protocols we use to ‘speak’ to their servers and retrieve event information) which are having an effect on a number of our users.

As part of this, a number of new restrictions were applied to their Events API, which is the specific protocol Event Aggregator uses in order to import events, organizers, and venues. These changes went live with little notice to providers such as ourselves. At this point, it does not seem possible to reliably import any events, even if you created and ‘own’ events on Facebook and have linked Event Aggregator to Facebook using those same credentials.

This is frustrating for you, and for developers like us.  As Facebook continues to alter what it allows us to access, we will continue to pursue a path forward for Event Aggregator to import Facebook events.  We will continue to keep https://theeventscalendar.com/knowledgebase/ea-fb-privacy-policy and https://theeventscalendar.com/event-aggregator-status/ updated as this unfolds.

We really would like to work with you on this.  Would you be interested in a license for the remaining time for one of our other plugins instead of a refund?

If you interested in a refund, you can fill out the refund form https://theeventscalendar.com/knowledgebase/refund-policy/.

Please let me know if you have any other questions!

Thanks
Courtney 🙂

[Courtney]

Hi Ken

I’m sorry this didn’t work out. Is there anything we can do to help you get this working again?

We do offer 30 day refunds if you find the plugin does not meet your needs. It’s just a matter of submitting a refund request form at https://theeventscalendar.com/knowledgebase/refund-policy/.

Thanks
Courtney 🙂

[Courtney]

Hello William

Can you start by going through our Testing for Conflicts Guide https://theeventscalendar.com/knowledgebase/testing-for-conflicts/?  I am wondering if you might have a plugin or theme conflict. 

We recommend conducting these tests on a staging server (https://theeventscalendar.com/knowledgebase/creating-using-wordpress-staging-site/). 

If you are unable to do so, please install the Health Check plugin so that you can effectively disable all plugins without website visitors noticing any changes. See https://make.wordpress.org/support/handbook/appendix/troubleshooting-using-the-health-check/#troubleshooting for how to do this.

Begin by deactivating all other plugins, using a theme such as Twenty Seventeen https://wordpress.org/themes/twentyseventeen/, and see if the issue still persists.

Also, double check for any other updates available (Dashboard » Updates). 

Please send in your System Info https://theeventscalendar.com/knowledgebase/sharing-sys-info/ as well after your tests so that we can better diagnose the issues you are having. 

Please let me know if the issue still persists after these tests.

Thanks
Courtney 🙂

[Courtney]

Hi Gregory

Check out Community Events. This is a way to allow website visitors an ability to submit events that can be saved as a draft for your approval, or published immediately. Also, you can optionally require submissions to have an account but not be able to access the admin dashboard.

Is there anything else I can help you with?

Thanks
Courtney 🙂

[Courtney]

Sure thing Doron

Let us know if you need further assistance in the future.

Thanks
Courtney 🙂

[Courtney]

Hi Denise

No, the plugin doesn’t have a way to disable itself really. I’m glad you got this working though.

Thanks
Courtney 🙂

[Courtney]

Hi GW

an ICS file is a plain text file format that many calendar programs can export. That includes tools like Outlook, Google Calendar, etc. but our calendar can import and export ICS files as well.

I didn’t see one made publicly available on your example site.

Thanks
Courtney 🙂

[Courtney]

Hey Kelly

Developing a calendar tool that truly works on everything is quite an undertaking. We feel our price point is competitive.

Loxi is a subscription service, with all content and processing handled on our servers so that it works on all platforms, including those that do not have something like WordPress plugins that can be uploaded.

I do hope you find something that fits your needs.

Thanks
Courtney 🙂

[Courtney]

Hey Kerry

I was able to import 14 remaining upcoming events on that .ics file. I also was able to see the events for this month display in month view, but advancing to the next month does display ALL events, not those in the category. I compared this with List view and was able to narrow list view down to the correct category.

I’ll confirm that this is a bug with a few other team members.

Can you confirm the number of imported events you are able to get from the .ics file? Please try with all other plugins except The Events Calendar deactivated.

Thanks
Courtney 🙂

[Courtney]

Hey Rebecca

Can you completely remove your license key, save and add it again? If that doesn’t work, uninstall the plugin, then reinstall and reactivate. I hope one of these options gets this resolved.

Thanks
Courtney 🙂

[Courtney]

Hey Tam

Thanks for that update. Since this looks to be a theme issue, your best route to getting this resolved is to reach out to your theme developer with a support ticket. I do hope they can help.

Thanks
Courtney 🙂

[Courtney]

It looks like we’ve helped you there.

Thanks
Courtney 🙂

[Courtney]

Hi there

Thanks so much for reaching out!

Facebook recently announced a range of changes (https://newsroom.fb.com/news/2018/04/restricting-data-access) to their APIs (the protocols we use to ‘speak’ to their servers and retrieve event information) which are having an effect on a number of our users.

As part of this, a number of new restrictions were applied to their Events API, which is the specific protocol Event Aggregator uses in order to import events, organizers, and venues. These changes went live with little notice to providers such as ourselves. At this point, it does not seem possible to reliably import any events, even if you created and ‘own’ events on Facebook and have linked Event Aggregator to Facebook using those same credentials.

This is frustrating for you, and for developers like us.  As Facebook continues to alter what it allows us to access, we will continue to pursue a path forward for Event Aggregator to import Facebook events.  We will continue to keep https://theeventscalendar.com/knowledgebase/ea-fb-privacy-policy and https://theeventscalendar.com/event-aggregator-status/ updated as this unfolds.

Please let me know if you have any other questions!

Thanks
Courtney 🙂

[Courtney]

Hi Stefan

Thanks for that update. I’ll close out the thread now, but do let us know if you have further questions.

Thanks
Courtney 🙂

[Courtney]

Hi Denise

I reviewed your System Info https://theeventscalendar.com/knowledgebase/sharing-sys-info/ and didn’t see Events Calendar Pro activated, though your license key does show as this being active. Can you confirm when you go to Plugins > Installed that the Pro plugin is activated?

Thanks
Courtney 🙂

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