Events Calendar Pro Install

[william spencer]

To begin using Events Calendar PRO, please install the latest version of The Events Calendar. This message appears even though the latest version of The Events Calendar is installed and both The Events Calendar and Events Calendar Pro are Activated.

Instructions were to install The Events Calendar first. The Events Calendar has been in use for several years.

[Courtney]

Hello William

Can you start by going through our Testing for Conflicts Guide https://theeventscalendar.com/knowledgebase/testing-for-conflicts/?  I am wondering if you might have a plugin or theme conflict. 

We recommend conducting these tests on a staging server (https://theeventscalendar.com/knowledgebase/creating-using-wordpress-staging-site/). 

If you are unable to do so, please install the Health Check plugin so that you can effectively disable all plugins without website visitors noticing any changes. See https://make.wordpress.org/support/handbook/appendix/troubleshooting-using-the-health-check/#troubleshooting for how to do this.

Begin by deactivating all other plugins, using a theme such as Twenty Seventeen https://wordpress.org/themes/twentyseventeen/, and see if the issue still persists.

Also, double check for any other updates available (Dashboard » Updates). 

Please send in your System Info https://theeventscalendar.com/knowledgebase/sharing-sys-info/ as well after your tests so that we can better diagnose the issues you are having. 

Please let me know if the issue still persists after these tests.

Thanks
Courtney 🙂

[william spencer]

Hi Courtney,

Installed Health Check and using TwentySeventeen Theme didn’t seem to
correct the problem. Disabled all plugins. Any thoughts for next steps.

[Courtney]

Hey William, can you please share your System Info https://theeventscalendar.com/knowledgebase/sharing-sys-info/ as a private reply here? It will help us to better diagnose what may be happening.

Also, can you look for any Javascript errors on the Events > Settings > Licenses page Using Your Browser to Diagnose JavaScript Errors.

Thanks
Courtney 🙂

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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