[Courtney]

You could manually run the update by uninstalling Events Calendar Pro. Then go to My Account » Downloads and My Account » Licenses to download, upload, and activate it again.

[Courtney]

Hi Lindsey

I’m sorry that is happening on your site. I will pass along your findings about the typos immediately to our developers.

The Rest-API has been running in your site since WordPress was upgraded to 4.4. I’d suggest going through http://www.wpbeginner.com/wp-tutorials/how-to-disable-json-rest-api-in-wordpress/ to disable it to fit your unique needs.

Please let me know if that works for you.

Thanks
Courtney 🙂

[Courtney]

Hi Jennifer

Thanks so much for getting in touch! I’m afraid that we’re not equipped to provide technical support for current plugin users here in our pre-sales forum. We’d be more than happy to assist you at one of the following locations:

• If you’re using one or more of our free plugins such as The Events Calendar and Event Tickets, you can request assistance on the WordPress.org support forum for the affected product.
• If you’re a current license holder for one of our premium offerings, please log in to your account and submit a post to the appropriate forum for the affected product.

If you can, please take the time to confirm in your post that you’ve run through our Testing for Conflicts steps prior to contacting us–this will save us a step and help us to get your issue resolved that much quicker! 🙂

Can you tell or show me what you are experiencing? We’d love to get a link to your site to view this. Sending along System Info would also be super helpful.

We’d love to help you resolve any issues, but do log in and post in the Filter Bar forum please.

Thanks again, and we’ll see you in the forums!
Courtney

[Courtney]

Thanks Gergana. You’ll be notified here when it is. 🙂

[Courtney]

Thanks again Jens 🙂

[Courtney]

Hello Andreas

I’d suggest reaching out to your theme developer for support with this since it works on your site with a default theme: https://themeforest.net/item/gameplan-event-and-gym-fitness-wordpress-theme/5936266/support.

I hope they have a good answer soon. Most theme developers that list compatibility with our plugins are quick to fix any issues.

Thanks
Courtney 🙂

[Courtney]

Hello Sarah

Does this same thing happen when you disable all other plugins and use a default theme? See our Testing for Conflicts guide for more help with this.

Also, can you send me a link to the calendar on this? I visited your site with the calendar option in the menu link, and tried /events and didn’t find the page.

Thanks
Courtney 🙂

[Courtney]

Hello Tomas

I didn’t ask sooner because you indicated that you have tested this, but does the same thing happen when all other plugins are disabled (especially a preloader) and using a default WordPress theme?

See our Testing for Conflicts guide for more help on this.

Thanks
Courtney 🙂

[Courtney]

This reply is private.

[Courtney]

Hi Fowaz

Sorry for the long process to getting an answer. It’d help speed things along if you could attach your System Info when seeking support.

At that URL, I saw a console error. (If needed, you may reference our KB article Using Google Chrome Developer Tools.)

Google Maps API warning: NoApiKeys https://developers.google.com/maps/documentation/javascript/error-messages#no-api-keys

To add your API key,  follow our Setting Up Your Google Maps API Key article and let me know how things go for you.

Thanks
Courtney 🙂

[Courtney]

Hi James

It looks like your events are doing what is normally expected in photo view. Because the middle event on line 1 uses less vertical space, the next event on the line down goes to the highest spot available, versus the left column.

Customizing or overriding this might be possible if you can handle developing the code to do so. It uses https://isotope.metafizzy.co/, but would fall beyond our Scope of Support / Terms.

http://wpshindig.com/events/photo/ is an example of the photo view listing events by date with the next event showing in the next vertical spot available.

Does that make sense?

I’m sorry we don’t have an easy solution to offer on this issue.

Thanks
Courtney 🙂

[Courtney]

Hello Byor

Unfortunately, I don’t have an estimated time to share. We will let you know as soon as we have a fix available though.

[Courtney]

Thanks Johan

I’ve sent in your findings for for our dev team and flagged this thread as a bug. When a fix is available, you’ll be notified here.

Courtney 🙂

[Courtney]

Hello Jens

Can you add the following code to your child theme, or in Appearance » Customize » Additional CSS?


#tribe-events-bar {display:none !important}


Let me know if this works for you.

Thanks
Courtney 🙂

[Courtney]

Hello Ian

Unfortunately we do not offer trials on our products on your site. We do offer 30 day refunds if you find the plugin does not meet your needs. It’s just a matter of submitting a refund request form at https://theeventscalendar.com/knowledgebase/refund-policy/.

Until then, you can see the Filter Bar plugin in action at http://wpshindig.com/events/.

Is there anything else I can help you with?

Thanks
Courtney 🙂

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