[Courtney]

Hello Debra

The Avada menu seems to completely override:
1) The built-in WordPress customizer
2) A lot of our Events -> Settings -> Display menu settings

This means custom CSS needs to be entered in Avada Custom CSS section to kick in (or in a child theme). Can you add the code there and let me know if it works for you.

Thanks
Courtney 🙂

[Courtney]

Hello Donovan

We do offer Calendar View Shortcodes and Widget Shortcodes.

Is that what you are looking for?

Thanks
Courtney 🙂

[Courtney]

Hello Susan

I see [email protected] as an email account on file in our records. I can change that email address for you. What email would you like that to be? After switching, we’ll have you try to reset the password that way.

Thanks
Courtney 🙂

[Courtney]

Hello Luca

For users to submit events on the front end, you’d need Community Events.

Do review the features mentioned on Events Calendar Pro to see if you also will make use of that.

Is there anything else I can help you with?

Thanks
Courtney 🙂

[Courtney]

Hi there!

Thanks so much for getting in touch! I’m afraid that we’re not equipped to provide technical support for current plugin users here in our pre-sales forum. We’d be more than happy to assist you at one of the following locations:

• If you’re using one or more of our free plugins such as The Events Calendar and Event Tickets, you can request assistance on the WordPress.org support forum for the affected product.
• If you’re a current license holder for one of our premium offerings, please log in to your account and submit a post to the appropriate forum for the affected product. Please include your System Info https://theeventscalendar.com/knowledgebase/sharing-sys-info/ so we can better help you.

If you can, please take the time to confirm in your post that you’ve run through our Testing for Conflicts steps prior to contacting us–this will save us a step and help us to get your issue resolved that much quicker! 🙂

Thanks again, and we’ll see you in the forums!
Courtney

[Courtney]

Hello Emmett

I’m really sorry we are not able to meet your needs at this time. We do our best to respond within 24-48 hours on weekdays.

We’d be happy to help sort out a refund for you.

Please send an email to support [at] theeventscalendar [.] com.

Thanks
Courtney 🙂

[Courtney]

Hello Agnes

We’d be happy to help sort that out for you.

Please send an email to support [at] theeventscalendar [.] com.

Thanks
Courtney 🙂

[Courtney]

Hello Kellie

Sorry for the confusion.  You should’ve received an email containing a link to download Events Calendar Pro and the license key.

Can you go to My Account » Downloads and download the Events Calendar Pro plugin.  You’ll need to keep the free The Events Calendar plugin active as well.

Then get your license key, and go to Events » Settings » Licenses to enter it.

It looks like you tried to do this, but in the Event Aggregator field instead.

Let me know if this works now.

When your license activates, you will be able to use shortcodes.

Thanks
Courtney 🙂

[Courtney]

Hello Sophia

I’m really sorry we aren’t able to meet your needs. Can you share what you were looking for that we couldn’t provide?

When you’re ready, please submit a refund request form at https://theeventscalendar.com/knowledgebase/refund-policy/.

Thanks
Courtney 🙂

[Courtney]

Hello Vins

I’m sorry you are having that experience. Have you found our Themer’s Guide?

Are there any customization requests that you have?

If you are ready to move on to a refund, please submit a refund request form at https://theeventscalendar.com/knowledgebase/refund-policy/.

Let me know if there’s anything else I can do to help you.

Thanks
Courtney 🙂

[Courtney]

Hello Ben

Yes, we upgraded Event Tickets Plus to coincide with the WooCommerce update. Is there anything else I can help you with?

Thanks
Courtney 🙂

[Courtney]

Hello Michelle

We’d be happy to help sort that out for you.

Please send an email to support [at] theeventscalendar [.] com.

Thanks
Courtney 🙂

[Courtney]

Hi there!

Thanks so much for getting in touch! I’m afraid that we’re not equipped to provide technical support for current plugin users here in our pre-sales forum. We’d be more than happy to assist you at one of the following locations:

• If you’re using one or more of our free plugins such as The Events Calendar and Event Tickets, you can request assistance on the WordPress.org support forum for the affected product.
• If you’re a current license holder for one of our premium offerings, please log in to your account and submit a post to the appropriate forum for the affected product. Please include your System Info https://theeventscalendar.com/knowledgebase/sharing-sys-info/ so we can better help you.

If you can, please take the time to confirm in your post that you’ve run through our Testing for Conflicts steps prior to contacting us–this will save us a step and help us to get your issue resolved that much quicker! 🙂

Thanks again, and we’ll see you in the forums!
Courtney

[Courtney]

Hi Mark

For this additional request, would you mind opening a separate ticket? I’m not much of a stickler for rules, but since the topic is so different from the original, I’d like to make sure anyone else with similar experiences finds the answer as well.

Thanks
Courtney 🙂

[Courtney]

Hello Bonnie

I’m sorry I can’t respond to the address you’ve shared. To have responses sent there, please update your account at https://theeventscalendar.com/my-account/ with your preferred email address.

I have logged in to view your staging site and http://www.staging.tested-vest.flywheelsites.com/class-schedule is a page error. Is this happening for you as well?

Thanks
Courtney 🙂

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