system crash while updating to the actual version (The Events Calendar PRO)

[Thomas]

Hello, a well known the plugin The Events Calendar PRO on their site. I assume that the pro version was bought by the creator of the site. In the moment the website works with the wordpress version 4.7.5 and the plugin in version 4.4.10. When trying the update of the plugin to the current version, there was every time a “fatal error” and we had to import the data backup. What can I do to raise the plugin to the current version? Can a complete system crash occur when deactivating and deleting the current version? Is there a way to determine when the pro version was unlocked for this website, so that when re-installation everything works?

best regards
Thomas

[Courtney]

Hi there!

Thanks so much for getting in touch! I’m afraid that we’re not equipped to provide technical support for current plugin users here in our pre-sales forum. We’d be more than happy to assist you at one of the following locations:

• If you’re using one or more of our free plugins such as The Events Calendar and Event Tickets, you can request assistance on the WordPress.org support forum for the affected product.
• If you’re a current license holder for one of our premium offerings, please log in to your account and submit a post to the appropriate forum for the affected product. Please include your System Info https://theeventscalendar.com/knowledgebase/sharing-sys-info/ so we can better help you.

If you can, please take the time to confirm in your post that you’ve run through our Testing for Conflicts steps prior to contacting us–this will save us a step and help us to get your issue resolved that much quicker! 🙂

Thanks again, and we’ll see you in the forums!
Courtney

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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