Refund Request

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  • #1297212
    Emmett
    Participant

    Hi –

    I recently purchased the aggregator bundle in an effort to switch a client over from a different calendar system, but:

    1. “Pro” gave me a conflict with an essential plugin that couldn’t be changed
    2. The aggregator tool cannot schedule ICS / CSV calendars (which wasn’t clear to me until after I had made the purchase), which is an essential function for the client for whom I purchased the bundle
    3. I’ve had a heck of a time getting answers to any support questions – waiting 36 hours+ and still not hearing back on any posted issue. I was on a bit of deadline and needed to get something up in time so unfortunately at the end of the day I can’t use the bundle at all.

    If someone could help me with a refund on the bundle it would certainly be appreciated. I really like the plugin – just isn’t going to work for me on this one, and the messaging around subscription / aggregation is a little unclear.

    Thanks!

    #1297225
    Courtney
    Member

    Hello Emmett

    I’m really sorry we are not able to meet your needs at this time. We do our best to respond within 24-48 hours on weekdays.

    We’d be happy to help sort out a refund for you.

    Please send an email to support [at] theeventscalendar [.] com.

    Thanks
    Courtney 🙂

    #1297389
    Emmett
    Participant

    Thanks Courtney – much appreciated!

    #1297732
    Courtney
    Member

    Sure thing Emmett 🙂

Viewing 4 posts - 1 through 4 (of 4 total)
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