[Courtney]

Hi Nick

Is that update for our plugins or something else? I’d like to see this get resolved. If it is from our plugin, please deactivate, delete, and reinstall the plugin. You can find it at My Account » Downloads.

Please let me know if that resolves the issue.

Thanks
Courtney 🙂

[Courtney]

Sure thing Dorothy. Did that resolve the issue?

Thanks
Courtney 🙂

[Courtney]

Hi Matthew, I was unable to reproduce with the same situation. Can you copy/paste your System Info here? I’d like to see more details about your configuration.

Thanks
Courtney 🙂

[Courtney]

Hi Brian

Are you wanting to stack the 3 images at the same time? For that, I’d suggest just using the widget 3 times in a row in the sidebar. To avoid duplicates, each widget could be set to use only specific photos. Does that make sense?\

Thanks
Courtney 🙂

[Courtney]

Hello Nick

Is there a chance that your browser or computer are set to auto-unzip files? The download should definitely be a zip file.

Thanks
Courtney 🙂

[Courtney]

Hello Tanja, I have back-dated your account to give you access to that version under My Account » Downloads. You should see it now. Please read the 2 release notes before installing this version. There was a hotfix issues, which means you likely should test with that version. It contains highly important updates that warranted an urgent and unplanned update.

https://theeventscalendar.com/maintenance-release-the-events-calendar-and-event-tickets-4-4-1-plus-premium-add-ons/

https://theeventscalendar.com/hotfix-release-the-events-calendar-4-4-1-1/.

Please let me know if this gets the problems fixed.

Thanks
Courtney 🙂

[Courtney]

Hi Joseph

I’d really like to know if the conflicts testing guide gave you any results. Before we can proceed, we really need to determine the source of this conflict. Please disable all other plugins to see if that helps. If not, then please try a default theme.

Which files have you downloaded? The plugins? You can either delete them from your dashboard, or overwrite them by a manual ftp upload. Your data will not be lost, as our plugin stores data to custom post types within your site’s database.

Please let me know the results of the conflict tests. That should give us more information to work from.

Thanks
Courtney 🙂

[Courtney]

Hi @justlee3832

Could you please open a separate thread with that information?

Thanks
Courtney 🙂

[Courtney]

Hi Christina

Can you please send us your System Info as a private reply?

Thanks
Courtney 🙂

[Courtney]

Hello Brian

You can see the Image Widget+ settings:

If you create a slideshow or random image using vertical images, it could work. Links on images work the same as throughout the WordPress media library, or just like they would work in a post/page.

Is there anything else I can help you with?

Thanks
Courtney 🙂

[Courtney]

Hello Kathy

Can you walk through the steps on Moving Your License Key and see if that helps get your new site working.

The data loss depends upon how you moved your site. You can export your content by going to Tools » Export and on the new site Tools » Import.

Is there anything else I can help you with?

Thanks
Courtney 🙂

[Courtney]

Hello Jim

Can you start by going through our Testing for Conflicts Guide https://theeventscalendar.com/knowledgebase/testing-for-conflicts/?  I am wondering if you might have a plugin or theme conflict.  Begin by deactivating all other plugins, using a theme such as Twenty Seventeen https://wordpress.org/themes/twentyseventeen/, and see if the issue still persists. Also, double check for any other updates available (Dashboard » Updates). 

Please let me know if the issue still persists after these tests.

Also, please send me a link to the exact page this occurs on. I’d love to take a closer look.

Thanks
Courtney 🙂

[Courtney]

Hello Raffaello

Can you deactivate your Event Aggregator license, then reactivate it?

If that doesn’t work, please remove The Events Calendars from your site and readd it, then reactivate your Event Aggregator license.

Testing for Conflicts Guide https://theeventscalendar.com/knowledgebase/testing-for-conflicts/ might reveal a plugin or theme conflict.  Begin by deactivating all other plugins, using a theme such as Twenty Seventeen https://wordpress.org/themes/twentyseventeen/, and see if the issue still persists. Also, double check for any other updates available (Dashboard » Updates). 

Please let me know if the issue still persists after these tests.

Thanks
Courtney 🙂

[Courtney]

Hello Werner

Hello

Can you start by going through our Testing for Conflicts Guide https://theeventscalendar.com/knowledgebase/testing-for-conflicts/?  I am wondering if you might have a plugin or theme conflict.  Begin by deactivating all other plugins, using a theme such as Twenty Seventeen https://wordpress.org/themes/twentyseventeen/, and see if the issue still persists. Also, double check for any other updates available (Dashboard » Updates). 

Please let me know if the issue still persists after these tests.

Thanks
Courtney 🙂

[Courtney]

Hello Fernando

I’m sorry this is happening. I do see that you purchased Event Tickets Plus today. Did you receive a confirmation email from us?

Please let me know if you are not seeing that confirmation.

In the meantime, you can go to My Account » Downloads and My Account » Licenses to get the plugin and get it installed.

Thanks
Courtney 🙂

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