license not recognised

[nick white]

License Key
There is a new version of Event Aggregator available but your license key is invalid. You may need to download and manually install the new version. You can check the status of your licenses and download plugins by logging in to your account on theeventscalendar.com. View what’s new with version 1.0.

this is what it says please help
nick

[Courtney]

Hi Nick

I see that you have purchased Events Calendar Pro. Have you ever used Event Aggregator with us?

Sorry for the confusion.  You should’ve received an email containing a link to download Events Calendar Pro and the license key.

Can you go to My Account » Downloads and download the Events Calendar Pro plugin.  You’ll need to keep the free The Events Calendar plugin active as well.

Then get your license key, and go to Events » Settings » Licenses to enter it.

It looks like you tried to do this, but in the Event Aggregator field instead.

Let me know if this works now.

Thanks
Courtney 🙂

[nick white]

Hi Courtney,
but when i download it it is not a zipped file so which bit do i upload. When i use the licence key it thinks that i am trying to use it for aggregator when i trying to use it for the calendar ?
regards

Nick White

Operations manager
Home Brighton/ Home London/ The Richmond bar
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[Courtney]

Hello Nick

Is there a chance that your browser or computer are set to auto-unzip files? The download should definitely be a zip file.

Thanks
Courtney 🙂

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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