Import Function says Buy Event Aggregator

[Raffaello Lapucci]

some problem here, still not working

I have a valid Event Aggregator license, which shows activated in the Settings/Licenses tab, but when I go to use the Import function, it says I need to buy event aggregator. I have been using the aggregator for a week, so I’m not sure if the recent updates caused this?

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PLEASE LEAVE FOR SUPPORT
Reporting the same issue as: https://theeventscalendar.com/support/forums/topic/import-function-says-buy-event-aggregator/

[Courtney]

Hello Raffaello

Can you deactivate your Event Aggregator license, then reactivate it?

If that doesn’t work, please remove The Events Calendars from your site and readd it, then reactivate your Event Aggregator license.

Testing for Conflicts Guide https://theeventscalendar.com/knowledgebase/testing-for-conflicts/ might reveal a plugin or theme conflict.  Begin by deactivating all other plugins, using a theme such as Twenty Seventeen https://wordpress.org/themes/twentyseventeen/, and see if the issue still persists. Also, double check for any other updates available (Dashboard » Updates). 

Please let me know if the issue still persists after these tests.

Thanks
Courtney 🙂

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

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